Hooray, I am a supervisor. Now what? & Who We Do Work For and How We Get It

Presented by

Russ Thyret and Mark Galligan

About this talk

I - Hooray, I am a supervisor. Now what? (presented by Russell Thyret) This will cover topics for aspiring supervisors/managers and first-time supervisors/managers including: • Establishing supervision routines • Successful delegation • When to step in, when to step away • Having difficult conversations II - Who We Do Work For and How We Get It (presented by Mark Galligan) In today’s dynamic and remote work situations it is critical to have up to date information about our staff’s location, role, and contact information. Additionally, it will provide you with needed information to help you improve your relationship with your customers and manage how they perceive the value your IT department brings to the organization. Note, that if you don’t manage this communication some other party or parties will. Managing the channel is about designing, knowing how, and managing how work enters your organization and why this is key to the success of your department

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