itSMF SIG: ISO/IEC 20000 SMS Under the Microscope – Management Responsibility

Presented by

Mart Rovers, InterProm USA and Lori Smiley, City of Nashville

About this talk

The first event of the ISO/IEC 20000 SMS Under the Microscope series is about: Management Responsibility. The agenda for this webinar is: oWhat is the ISO/IEC 20000 SMS? oManagement Commitment oService Management Policy oAuthority, Responsibility and Communication oManagement Representative oQ&A

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