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itSMF SIG: ISO/IEC 20000 SMS Under the Microscope: Establish & Improve the SMS

itSMF SIG: ISO/IEC 20000 SMS Under the Microscope: Establish & Improve the SMS
Recorded Oct 18 2012 59 mins
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Mart Rovers, InterProm USA
Presentation preview: itSMF SIG: ISO/IEC 20000 SMS Under the Microscope: Establish & Improve the SMS

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  • Title: itSMF SIG: ISO/IEC 20000 SMS Under the Microscope: Establish & Improve the SMS
  • Live at: Oct 18 2012 5:00 pm
  • Presented by: Mart Rovers, InterProm USA
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