itSMF USA Arizona IG: IT Service Management and Governance

Presented by

Mart Rovers (President InterProm USA) with Moderator Mark Trubl (Manager, Service Support at US Foods)

About this talk

Successful IT Service Management adoptions benefit from good dose of IT Governance. Both ITIL and COBIT are well-known for their best practices regarding these respective topics. However, where does one find the information to benefit from both worlds of best practices? This presentation will discuss how IT Governance best practices compliment and boost the adoption of IT Service Management best practices. Bios Mart Rovers has over 30 years of experience in IT and has been consulting and training in IT Service Management and Information Security Management since 1992. He currently serves as the President of the itSMF USA LIG and is the Chair Person for the ISO/IEC 20000 Special Interest Group. Mart is a certified ISO/IEC 20000 Internal Auditor and Executive Consultant/Manager (Master). He holds the ITIL® v3 Expert certification along with ISO/IEC 27001 Professional certifications. He has led numerous organizations towards becoming ISO/IEC 20000 and ISO/IEC 27001 certified and is an accredited instructor for ISO/IEC 20000, ISO/IEC 27001, and ITIL training courses. Mark Trubl, a certified ITIL and ISO20K professional, has been working in IT in the Valley of the Sun for over 20 years. Starting out at DHL, Mark worked in several technical roles before becoming an IT Manager, where he led teams through four major data center consolidations across three continents, wrote DHL’s Emergency Incident Recovery policy, and was Country Contact Lead for the European IT Process Harmonization project. Mark ended his career with DHL in 2009 as Head of the Americas Regional Service Level Management and Reporting teams and joined the Apollo Group in the newly defined Service Owner role. After helping Apollo clarify the roles and responsibilities of a Service Owner, Mark joined US Foods in 2011, heading up the classic Service Support function, concentrating on implementing an ITIL aligned Change Management process.

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