Hi [[ session.user.profile.firstName ]]

Mapping the Future: The Road to Business-Driven IT

We hear the words, IT-business alignment and achieving this seems like a valuable goal. But is even that enough? Is it even possible or is it a pipe dream? Shouldn’t we strive to be not just aligned with the business but actually driven by the business?
This session explores what our IT wor
We hear the words, IT-business alignment and achieving this seems like a valuable goal. But is even that enough? Is it even possible or is it a pipe dream? Shouldn’t we strive to be not just aligned with the business but actually driven by the business?
This session explores what our IT world would look like if our technology, services, culture and actions where truly business-driven. We’ll discuss what behaviors would be seen from both customers and IT in a business-driven IT organization and how to create those behaviors. We will discuss transforming our metrics and our message, questioning all our pre-conceived notions of how IT operates. We’ll discuss a practical path to achieving the goal and the risks to be addressed along the way.
Recorded Aug 14 2012 53 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Lou Hunnebeck, VP ITSM Vision & Strategy
Presentation preview: Mapping the Future:  The Road to Business-Driven IT
Recommended for you:
  • Date
  • Rating
  • Views
  • How New Devices Can Help You Make the Most of Windows 10 How New Devices Can Help You Make the Most of Windows 10 David Hollway, Mike Brohoski, & Pang Ngernsupaluck Recorded: May 4 2016 23 mins
    Together, Windows 10 and Intel deliver the productivity, security and manageability you need to advance your business.

    Intel and Microsoft have been collaborating for more than 30 years, creating technology that has changed the way we do business.

    With Windows 10, we’ve taken this partnership to a whole new level, with new hardware lighting up key Windows features that help you stay ahead of security threats, while making it easy for you to manage devices across your business.

    The new devices on Windows 10 and the new Intel 6th generation processor (Skylake) deliver:
    •Better Productivity: Do more and be more productive with improved multi-tasking, less waiting, familiar interface and app compatibility
    •Better Security: Helps protect identity, data and devices against modern security threats
    •Better Manageability: Stay current with less effort, manage devices more effectively, remotely provision and deploy applications

    Watch this webcast to:
    •Discover Windows 10 productivity, security and manageability features that new hardware lights up
    •Learn more about the Intel 6th generation processor (Skylake) and how it helps give time and money back to your company
    •Get additional resources to evaluate when it might be time for new devices and what devices are right for you
  • A Case Study Dissected: How WGBH Transformed their Customer Services Experience A Case Study Dissected: How WGBH Transformed their Customer Services Experience Kate Leggett, VP, Principal Analyst, Forrester and Becky Levy, Associate Director of Member Services & Development, WGBH Recorded: May 3 2016 48 mins
    Join Kate Leggett, VP Principal Analyst at Forrester and Becky Levy, Associate Director of Member Services & Development Operations at WGBH as they discuss tips to transform the customer experience, how to create a profitable customer service strategy, and what technologies to utilize when increasing business and customer value.

    Learn more from WGBH on:

    •The pains of an antiquated, disjointed contact center strategy.
    •Vision for a modern customer service experience.
    •The business value of a consolidated customer engagement strategy through Salesforce
    •How they successfully led the evaluation and four-day implementation of NewVoiceMedia.
    •Their transformation results and lessons learned along the way.

    A lively Q&A will follow this presentation with Kate and Becky – come ready with your questions!
  • How to Improve the ITSM Customer Experience How to Improve the ITSM Customer Experience Marcel Shaw Recorded: Apr 29 2016 55 mins
    Improving the ITSM experience will improve customer satisfaction. In this session, we will take a user-centric approach to discuss methods for ensuring the customer experience is engaging, consistent, and memorable leading to higher customer satisfaction
  • Locking it Down -  How to Influence Change Management Culture Locking it Down - How to Influence Change Management Culture Eric Smith and John Jones Recorded: Apr 28 2016 18 mins
    Change Management challenges – people & process.
    Bring sanity to your IT Change process: Influence the Change Management Culture

    Change Management challenges with people & process – The first in a 3 part series on IT Change Management

    Following the path of Crawl, Walk, and Run; learn to crawl before you fall. Many IT shops have change management where everyone submits changes for work they want done, process and enforcement is simplistic, and reporting is minimal. Join Acorio for this lively discussion as we cover the following topics:

    Culture of Change
    Change Management Steps of Maturity
    Resistance to Process Enforcement
    You’ll come away with a better understanding of the challenges and practical ways to address them.
  • Higher Ed CoI: ITSM Process Analytics – Transparency and Tuning for your Clients Higher Ed CoI: ITSM Process Analytics – Transparency and Tuning for your Clients Jeffrey Toaddy Recorded: Apr 27 2016 60 mins
    If you're yearning for more than the built-in reports your ITSM suite provides, you are in the right place. Join us as Jeffrey Toaddy, ITSM Coordinator for Miami University, walks us down the rocky road to process scorecards and service metrics the rest of the IT organization and clients can understand.

    Speaker bio: Jeffrey is an ITIL Expert with over ten years of IT Service Management experience. He currently serves as IT Service Management Coordinator and Adjunct Instructor at Miami University in Oxford, Ohio. Miami's BI unit has been supporting University-wide decisions leaving Jeffrey and his colleagues to develop their own scrappy approach to coaxing complex conclusions from internal systems.
  • Standardizing Wireless Network Management and Troubleshooting Standardizing Wireless Network Management and Troubleshooting Dan Klimke, Product Manager, NETSCOUT Recorded: Apr 27 2016 36 mins
    As wireless networks and usage demands continue their explosive growth, management of and troubleshooting wireless issues demands a standard approach to assure high performance and get to the root cause of issues. In this webinar, Dan Klimke, NETSCOUT Product Manager, will discuss the interdependence between the wired and wireless networks and best practices for troubleshooting issues including:

    - 4 key elements of usage vs. performance
    - Managing a hybrid network (802.11x)
    - Device discovery
    - Infrastructure analysis

    Register NOW
  • Mastering Vistara Policies Mastering Vistara Policies David Portnoy, Sales Engineer Recorded: Apr 22 2016 36 mins
    Operations teams face IT environments that are increasingly large, more dynamic, and distributed across private and public cloud infrastructure. To manage such environments effectively, IT operations team must reimagine traditional management models and design new approaches.

    In this webinar, Vistara sales engineer, David Portnoy, will discuss how administrators can use Vistara’s powerful policy framework to preprogram actions and automate routine tasks.
  • Cracking Cultural Change Cracking Cultural Change Helen Windle, ITSM Consultant, Pink Elephant EMEA Recorded: Apr 22 2016 48 mins
    Cultural Change is one of the hardest things to crack within any organisation, let alone within IT. IT is fast paced - moving responsively to the business, technological and even public requirements. However, a required cultural shift from within is rarely successful. On average a mere 30% of Cultural Change Initiatives are successful, and a lot can be lost when it fails!

    Join Helen Windle, ITSM Consultant, as she guides you through the key points to get it right first time.
  • Top 5 reasons why you need Cloud Analytics Top 5 reasons why you need Cloud Analytics Will Murphy: Datacenter Solutions Specialist with Microsoft & Kevin Lewis: Senior Solutions Engineer with Cloud Cruiser Recorded: Apr 21 2016 45 mins
    Most of you have started your journey to the cloud and for those farther along, you're probably using multi or hybrid cloud platforms and likely Azure, AWS, Google Cloud Platform, VMware or OpenStack – the most common today.

    What are some of the challenges in getting a clear, holistic view across all cloud? How can you best manage usage and spend to optimize those investments? Can you show the business and finance teams exact spend today and clear forecast? Find out the tools, techniques, and capabilities you must have to do Cloud Analytics with hybrid cloud.
  • Enterprise DevOps: Steps to Consider on the Dev Side for Faster App Releases Enterprise DevOps: Steps to Consider on the Dev Side for Faster App Releases Ashish Kuthiala, Matthew Brayley-Berger, HPE Recorded: Apr 21 2016 61 mins
    As business demands faster delivery of quality applications, the design, development, testing, and production teams need to work collaboratively, smarter, and faster to remove bottlenecks in the software delivery cycle. In the world of DevOps, it is important for each team to work beyond their comfort zones to adopt new processes, new cultures, and new tools to drive the transformation across the enterprise and make an impact on the business.
    In this web event, we will examine what challenges traditional “dev/test” teams face in moving faster and how they can start to remove these challenges.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Mapping the Future: The Road to Business-Driven IT
  • Live at: Aug 14 2012 5:00 pm
  • Presented by: Lou Hunnebeck, VP ITSM Vision & Strategy
  • From:
Your email has been sent.
or close
You must be logged in to email this