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ITIL® Process Maturity Assessments done right!

This session answers the burning questions:
•Why assess ITIL processes?
•What assessment models are available in the market?
•What is ISO15504, and how is it used?
•How ISO15504 ensures quality maturity assessments?
•How TIPA for ITIL helps organizations improve their maturity?
•What is included in TIPA?
Recorded Oct 22 2012 51 mins
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Presented by
Margo Fullilove
Presentation preview: ITIL® Process Maturity Assessments done right!
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  • Live at: Oct 22 2012 4:00 pm
  • Presented by: Margo Fullilove
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