ITIL® Process Maturity Assessments done right!

Presented by

Margo Fullilove

About this talk

This session answers the burning questions: •Why assess ITIL processes? •What assessment models are available in the market? •What is ISO15504, and how is it used? •How ISO15504 ensures quality maturity assessments? •How TIPA for ITIL helps organizations improve their maturity? •What is included in TIPA?

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