Conversational AI: Go beyond chatbots with intelligent customer and employee exp
Presented by
Kevin Fredrick, Managing Partner, OneReach.ai and Vishnu Samevedula, Senior Solution Engineer, ISV Partnerships
About this talk
In this webinar we’ll attempt to go around the chatbot hype. With conversational AI, your customers and employees get the answers they need fast. It’s more than simple “if-then” logic; it incorporates natural language to make human-to-machine conversations more like human-to-human ones. The result? Increased customer engagement, continued trust and reliability in your business, and the ability to free up your best thinkers and doers to become more productive than ever before.
Watch this live webinar to learn how to:
- Automatically parse data, intent, and tasks from customer interactions using the power of Anypoint Platform combined with no-code/low-code conversational AI solutions from OneReach.ai
- Build task-specific, channel-agnostic experiences by integrating data from systems and channels like Slack, SMS, Voice, WhatsApp, and Facebook Messenger.
- Retool your team for operational efficiency by automating the known, handing off the unknown, and more.
MuleSoft makes it easy to connect the world's applications, data and devices. With our market-leading Anypoint Platform™, companies are building application networks to fundamentally change the pace of innovation. MuleSoft’s API-led approach to connectivity gives companies new ways to reach their customers, employees and partners. Organizations in more than 60 countries, from emerging companies to Global 500 corporations, use MuleSoft to transform their businesses.…