EMA Analyst Dennis Drogseth and HEAT Software VP & GM Kevin J. Smith
Both the rules and the roles governing IT Service Management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Join EMA Analyst Dennis Drogseth and HEAT Software VP & GM Kevin J. Smith to learn what extremely successful ITSM organizations do differently.
Some of the research highlights that will be covered in the webinar will be how:
· Cloud continues to be a game changer
· The move to support enterprise services changes ITSM rules and roles
· Mobility is seriously changing the ITSM game
· Demand for more unified and effective endpoint management is expanding requirements