How and Why IT Service Management is Evolving in the Digital Age

Presented by

EMA Analyst Dennis Drogseth and HEAT Software VP & GM Kevin J. Smith

About this talk

Both the rules and the roles governing IT Service Management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Join EMA Analyst Dennis Drogseth and HEAT Software VP & GM Kevin J. Smith to learn what extremely successful ITSM organizations do differently. Some of the research highlights that will be covered in the webinar will be how: · Cloud continues to be a game changer · The move to support enterprise services changes ITSM rules and roles · Mobility is seriously changing the ITSM game · Demand for more unified and effective endpoint management is expanding requirements

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HEAT Software (formerly FrontRange)
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HEAT Software (formerly FrontRange) is a leading provider of Hybrid IT Service Management (ITSM) and Client Management/ Unified Endpoint Management software solutions for organizations of all sizes. With our suite of HEAT applications, HEAT Software is the only company in the world that provides, from a single platform, Service Management and Unified Endpoint Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of endpoints every day for thousands of leading organizations across IT, HR, Facilities, Finance, Customer Service, and other enterprise functions. Our customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. HEAT Software is headquartered in Milpitas, Calif., and can be found at