3 Proven Ways to Unbury Your IT Service Desk

Presented by

Randy Jessee, Director Product Management & Mike Heberling, Solutions Director Voice | HEAT Software Inc. |

About this talk

Managing IT services has rarely been as challenging as it is today. Many IT organizations are being called upon to improve service levels while being asked to control costs. In this webinar, you’ll learn about three approaches IT organizations can take to streamline incoming service inquiries to improve productivity, efficiency and agility to handle escalating demands without increasing costs. Join us to learn more about how to: • Cut the incident backlog • Increase first call resolution • Reduce mis-assigned tickets • Create more self-service opportunities • Modernize the user experience • Focus more on business issues and outcomes

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HEAT Software (formerly FrontRange) is a leading provider of Hybrid IT Service Management (ITSM) and Client Management/ Unified Endpoint Management software solutions for organizations of all sizes. With our suite of HEAT applications, HEAT Software is the only company in the world that provides, from a single platform, Service Management and Unified Endpoint Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of endpoints every day for thousands of leading organizations across IT, HR, Facilities, Finance, Customer Service, and other enterprise functions. Our customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. HEAT Software is headquartered in Milpitas, Calif., and can be found at www.heatsoftware.com.