The Impact of Cloud Technologies on ITSM

Presented by

Jeff Kaplan, THINKstrategies’ Managing Director

About this talk

The results of the FrontRange Solutions and THINKstrategies 2013 Cloud Management survey are in. Join us as THINKstrategies’ Managing Director Jeff Kaplan overviews industry findings from more than 350+ respondents on the key trends, drivers and maturity of Hybrid ITSM and Cloud Management. Attend the webinar and walk away with: * What your peers are doing in Hybrid IT and Cloud Management * Why and how companies are choosing Hybrid solutions * An understanding of the key trends surrounding Cloud Management * A complimentary findings report

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HEAT Software (formerly FrontRange) is a leading provider of Hybrid IT Service Management (ITSM) and Client Management/ Unified Endpoint Management software solutions for organizations of all sizes. With our suite of HEAT applications, HEAT Software is the only company in the world that provides, from a single platform, Service Management and Unified Endpoint Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of endpoints every day for thousands of leading organizations across IT, HR, Facilities, Finance, Customer Service, and other enterprise functions. Our customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. HEAT Software is headquartered in Milpitas, Calif., and can be found at www.heatsoftware.com.