Digital Transformation 2016: The latest approaches to simplify digital customer
In the face of digital transformation, marketing leaders must not blindly follow the hype and chase after new technologies. This webinar takes you back to the basics by providing practical tips and design examples (B2B and B2C) of how to identify your biggest marketing problems, map out a digital roadmap aligned with the customer journey, and deliver a consistent desktop and mobile experiences to win.
RecordedDec 2 201549 mins
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The last few years have seen thousands of articles published on digital transformation, but the majority of these reflect a heavily processed view of the reality. Such accounts tend to blur the detail, overexpose the outcomes and incorrectly frame the scope of the transformation journey. This webinar candidly describes how Wex, an award-winning multi-channel photographic retailer, conquered its digital transformation journey; before forecasting the future of digital transformation.
Michael will take you through:
- Key indicators that highlight the need for transformation
- The likely barriers in your transformation journey
- Preparing for success by establishing the right digital and physical platforms
- The hygiene and motivating aspects of content, navigation and personalisation
- The future of digital transformation
Imran Farooq, CEO, MMC Learning. Senior Examiner, Chartered Institute of Marketing
The demand for Digital Marketers is growing rapidly, so it’s important your digital skills are developed and recognised. Attend this session to get advice on techniques and pathways for developing your personal goals, mindset and skills to position yourself as a leading Digital Marketer in 2017.
Mark Chapman: Consultant. Director: the eConsultant
Are you ready for the changes required in your organisation to achieve your digital transformation programme? This webinar will ensure you don’t overlook change management; it will help you plan a bullet-proof change programme, building on your existing approaches.
David Bowen, Director of Product Management Episerver and Joey Moore, Product Director, Peerius, an Episerver Company
In this webinar, David and Joey will discuss how you can engage individual users along the customer journey by harnessing clever technology to:
• Be timely and present personalised information to users at the right time and stage
• Promote unique content across different touch points to individualise the user experience
• Scale your personalisation effort with trigger based offers to win back or move customers along the journey
• Ultimately increase your website conversion rates and sales revenue
They will take you through real-life B2B & B2C examples and show you how to overcome challenges marketers face around content personalisation.
B2B case studies, research & best practice for Marketing Automation success - whether you choosing, moving or improving. From requirements gathering and vendor selection to implementation and platform optimisation. All focused on the goal of increasing pipeline, revenue and customer lifetime value.
Break down the jargon, and understand the concepts needed for a solid data driven approach for your marketing. Learn how to build a KPI dashboard with the right metrics, with insights from key industry influencers, for you to find nuggets of insights that drive your business in a profitable direction
René, author of the Smart Insights Brilliant B2B Digital Marketing guide, will give examples showing how to choose the best types of content that will be most effective across the experience you create from web to marketing automation and social media.
With a backdrop of political turbulence and economic constraints, never has digital been so important for charities to highlight causes and find solutions. This webinar will highlight trends affecting the sector and showcase examples of best practice from the UK and internationally.
Find out what the “end of online equality” means in practical terms for online merchandising in 2016. Not all channels are equal. Mobile First has a corollary: Desktop Second. And not all products are equal - brands are fighting back. They’re hiring ex-retailers to change their former employers’ List-Curate-Automate approach.
Zoe O’Neil, Director of Paid Search, ClickThrough Marketing
Understand the importance of regularly auditing your AdWords account to ensure it adheres to best practice principles to drive improved growth, performance and efficiency. Plus, we will dig into the trends and considerations for your 2016 paid search strategy.
Best practices to help marketers map, plan and manage online marketing
Learn the latest developments and best practices to get better results from today's marketing and Ecommerce opportunities. Our channel, hosted by bestselling author Dr Dave Chaffey of SmartInsights.com focuses on actionable advice you can apply straightaway.