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The State of ITSM - and Predictions for 2016

What are the top issues facing the ITSM industry and how can you find a practical and effective path through all of the hype?

IT Service Management is at a critical crossroads. The pre-eminence of ITIL® is being challenged and new ideas like DevOps and Bi-modal IT are gaining adoption.

Join Barclay for this exclusive session to understand:

•How IT organizations can best evaluate and adapt to this new environment
•How this new environment relates to established IT practices and processes
•What are the top ITSM challenges today
•What new ideas should you consider adopting and which might just be passing fads
•How you might need to adapt your IT organization in 2016
Recorded Dec 3 2015 52 mins
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Presented by
Barclay Rae, Owner, Barclay Rae Consulting
Presentation preview: The State of ITSM - and Predictions for 2016

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    What are the top issues facing the ITSM industry and how can you find a practical and effective path through all of the hype?

    IT Service Management is at a critical crossroads. The pre-eminence of ITIL® is being challenged and new ideas like DevOps and Bi-modal IT are gaining adoption.

    Join Barclay for this exclusive session to understand:

    •How IT organizations can best evaluate and adapt to this new environment
    •How this new environment relates to established IT practices and processes
    •What are the top ITSM challenges today
    •What new ideas should you consider adopting and which might just be passing fads
    •How you might need to adapt your IT organization in 2016
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  • Title: The State of ITSM - and Predictions for 2016
  • Live at: Dec 3 2015 7:00 pm
  • Presented by: Barclay Rae, Owner, Barclay Rae Consulting
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