The Future of Service Management

Presented by

Vidhya Srinivasan, AVP, DSM Solution Marketing, BMC Software

About this talk

Every industry is going through a major transformation where they are under competitive pressure to provide service across multi-cloud, multi-device (IoT) and multi-channel environments at the highest efficiency, speed, and lowest cost. Service Management as a category is being disrupted by technologies like AI/ML, Chatbots and virtual agents to help businesses manage these increasingly complex landscapes. Learn how BMC is helping business leaders solve real business challenges who by applying cognitive technologies get a competitive edge in the market. In this presentation, Vidhya Srinivasan will talk about how companies are migrating workloads to the cloud to spend less time on upgrades and achieve the flexibility needed to survive in today’s digital environments. She’ll share best practices on: - How to deliver the immediacy and accuracy of service end-users expect, on the channel of their choice. - How to automate service desk processes and leverage containers as a delivery model for increased business agility and reduced time for upgrades and DevOps integrations. - How to deflect lower-level service calls, scale support, and reduce costs with chatbots and virtual agents. Attendees will walk away with an understanding of: - How to select the right tools for managing, securing, and optimizing your investments.
 - How to deliver everything-as-a-service with intelligent omni-channel experiences.
 - How to transform with cognitive capabilities to improve productivity, reduce costs and resolution time. 


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BMC Software helps leading companies around the world put technology at the forefront of business transformation, improving the delivery and consumption of digital services. From mainframe to cloud to mobile, BMC delivers innovative IT management solutions that have enabled more than 15,000 customers to leverage complex technology into extraordinary business performance—increasing their agility and exceeding anything they previously thought possible. BMC Software. It's amazing what IT was meant to be.