Name: The Role of Unified Search in Unified Communications
Start: 2009-02-05T18:00:00Z
End: 2009-02-05T18:48:19.000Z
Location: BrightTALK

Join this channel to hear up-to-date webinars and videos about all the hot topics in unified communications and collaboration from end users, thought leaders and vendors.

Network functions virtualization (NFV) and Software-defined networking (SDN) have the potential to revolutionize mobile service provider networks. The transformation of moving the functions out of dedicated appliances and into virtualized applications that can run on generic hardware makes carriers faster and leaner, allowing them to roll out new services more quickly and be more flexible in how they run their networks. Here we will discuss the different mobile use cases that can take benefit of SDN/NFV paradigm. This new programmable network is also future-protected and designed to help support the new demands that come with the Internet of Things (IoT), BYOD, video and more.

Leveraging SDN and NFV for Next-Gen Mobile Network Infrastructure

Enterprises are moving to hosted voice – if you haven’t made the move yet, chances are you will in the next 5 years. Whether you’re familiar with these services or just starting to learn, join us as we provide a quick overview of the technology, delivery methods and benefits of moving to the cloud.

A Crash Course in Hosted Voice

You can’t afford to lose even 5 minutes of business due to downtime these days. In this webinar, we will discuss several new strategies available in the marketplace to keep your communications platform safe from network outages, natural disasters and even that rogue backhoe operator.

New Strategies for Disaster Recovery and Business Continuity

In the first half, learn the competitive advantages of Hosted Voice features and Quality of Service. In the second half, see how the "Three legs of a stool" work together to achieve call quality.

9-min - Benefits of Hosted Voice with QoS -and- Ensuring Call Quality

Unified Communications - How to do more with less and keep your customers happy.

2 min – Simplify by Unifying Your Communications onto a Single Platform

Unified Communications and Collaboration (UC&C) is a technology that has been offered to the enterprise market for over 7 years – it is now gaining acceptance as mainstream.  In this Webinar given by Industry UC&C Expert Stephen Leaden, learn 

-What is Unified Communications and Collaboration
-What are the market and enterprise drivers for acceptance and use
-How you can leverage Unified Communications to create major ‘shifts’ how your organization communicates 
-Examples of where UC&C is being used today, within the Contact Center and through an organization
-How does UC&C with VoIP compare in cost with just VoIP 24 months ago
-Why now is the time to embrace UC&C for your organization before you and your organization is ‘left behind’ 
-Learn about the advent of newer UC&C next-gen applications how to incorporate these components into your organizational plans

From this webinar, you will take away an understanding of Unified Communications and Collaboration and how to leverage the benefits of UC&C applications for your organization. 


Steve is a frequent speaker at national trade shows including Enterprise Connect and is a contributor and blogger to NoJitter.com and UCStrategies.com. Steve is also a principal with TelecomUCTraining.com, a successor to BCR Training which provides independent Telecom training. Steve is a Past president of the Society of Telecommunications Consultants, a national association that requires ethics and objectivity as a prerequisite for membership. Steve can be reached at (845) 496-6677 or via e-mail at sleaden@leaden.com.

UC and Collaboration: Now Is the Time Embrace It (or Be Left Behind)

WebRTC is a technology that is getting a lot of publicity lately.  At the core it puts real-time media into browsers, enabling a new framework for communications. However, WebRTC has the potential to enable significant change, potentially transforming the entire communications landscape. With the advent of peer communications and any web server being a communications and collaboration control host, the very framework of traditional communications will be transformed.  

In this webinar, you will learn what WebRTC is, how it operates, how it can change enterprise communications, customer service, and virtually every web based application. We will cover Interaction Experience 2.0, the emerging convergence of WebRTC, rich media and big data that will redefine the customer interaction experience and transform Contact Centers. Beyond today’s voice and video, with new services like the data channel, WebRTC will open up new capabilities in Unified Communications and Collaboration and enable virtually anyone to have rich communications experiences without requiring joining a service or group. This seminar will help you will understand why thinking about WebRTC is critical to every communications decision today. 

Phil Edholm is the organizer of WebRTC World Conf & Expo, the global eco-system event for WebRTC. With over 30 years experience in creating innovation and transformation in networking and communications, Phil is recognized as an industry leader and visionary. In 2007, he was recognized by Frost and Sullivan with a Lifetime Achievement Award for Growth, Innovation and Leadership in Telecommunications.

WebRTC: Is it a GameChanger?

What exactly is UCaaS and why do I need to know? Business communication is no longer dependent on the telephone. In addition to the phone we communicate everyday using all kinds of modalities, features and apps. UCaaS unifies and simplifies all of the ways a business communicates and collaborates. This entertaining webinar will explore why the world of business is leaning into the future by adopting UCaaS.

UCaaS and a world gone Mobile

Communications capabilities are undergoing radical change. Instant messaging, texting, social networks, and mobile devices are challenging traditional voice calls, e-mail and desk phones as the preferred communication tools. In addition, communication is being integrated into the software apps that we all use, whether for simple personal uses like making a restaurant reservation or for complex business transactions and collaboration. Things are changing and there’s no turning back.  

We call all of this Unified Communications and Collaboration (UC&C), and it’s critical to know what UC&C can do for your organization, right now.  

Join Marty Parker and Don Van Doren to learn how all the new tools of UC come together to fundamentally streamline work while cutting communication costs.  This session will look at proven ways to remove communications barriers, bottlenecks, and breakdowns in today’s business processes.  Marty and Don will describe the best practices for incorporating these concepts into your organization.  Some of the topics will include:
•How changes in communications capabilities will impact your strategic planning
•What are the seven main applications for UC improvements to business processes
•Why simply replacing your out-of-support PBX may not be the best solution
•What are your options for creating a successful and economical UC&C roadmap

Harnessing Unified Communications & Collaboration Potential

UC Solutions offer huge value for organizations, but they often come with complex implementations and maintenance. It doesn’t nave to be that complex. The right approach means a better implementation, more ROI, and better adoption. RISC Networks has spent 6 years assessing over 3,500 IT environments to help customers solve problems and plan for change. Much of that change revolves around UC. Through our analytics, we have determined that there is a simpler path to UC success. Focusing on only what matters, where it matters, and when it matters, produces a better UC implementation and results. This webinar will discuss the top 3 simplified priorities for approaching UC successfully.

Simplifying UC: How to Get Better Results Out of Your UC Solutions

Frost & Sullivan research shows that one of the biggest trends in business communications is BYOD, or “bring your own device.” As more employees use their personal smart phones, tablets and even preferred applications and services at work, businesses can benefit from the cost savings and increased accessibility and productivity. But the trend presents challenges, too, from concerns about security and control to management and support issues. In this webinar, Melanie Turek, Vice President of Research at Frost & Sullivan, will discuss the drivers behind the trend, highlight the benefits and pitfalls of BYOD, and offer best-practices recommendations to help ensure your organization gets the most out of its—and its employees—communications technology.

Business Communications: Managing BYOD to Your Advantage

You understand the value in Microsoft® SharePoint® as a proven tool for sharing and collaboration. Still, you are not convinced that the resource requirements for implementation, installation, start-up and ongoing management of the SharePoint software and hardware infrastructure make it worth the effort.   Cloud sounds like the perfect solution, but how can you ensure your data is safe?

At Dell, we understand these business challenges. Join us to find out how Dell Cloud Service for SharePoint safely allows customers to experience the full capabilities of the most powerful enterprise collaboration software without having to acquire, standup and maintain the required infrastructure. 

In this webinar you will:
- Learn how SharePoint 2013 enhances productivity while reducing operational complexity and improving time-to-market
- Understand the key features of enterprise-class cloud security     
- Discover the benefits of deploying SharePoint in the cloud

Experience Collaboration and Sharing With Dell Cloud Service for SharePoint

On Premise? Outsourced? Dedicated? Cloud? Harness the Power of "Hybrid" for a True "All-of-the-Above" Approach to IT Infrastructure.
  
With so much focus on – and hype around – the cloud, we seem to have forgotten that for most businesses IT infrastructure remains a mix of on-premise, outsourced, physical and virtual components that must be optimized into a seamless hybrid environment. Featuring IaaS experts from Latisys and HP, we'll look at how CIOs and CTOs are allocating workloads, applications and data across a diverse infrastructure today – using every tool in their arsenal in an effort to maximize legacy assets, optimize limited IT budgets and leverage technology advancements to make their business more effective and responsive.

"Hybrid IT" and the Power of Cloud

Many organizations have been taking advantage of virtualization and cloud technologies to reduce server counts, and gain operational advantages. When it comes to business critical workloads such as those running Oracle, migration to virtualization and the cloud has encountered more resistance, and roadblocks.
 
This presentation will examine industry trends in virtualization and cloud computing for enterprise workloads, such as Oracle, SAP, PeopleSoft, MS SQL Server, etc. Case studies will be presented that explore the advantages of a cloud strategy for mission-critical applications. Strategies for minimizing risk, and maximizing benefits will be provided.

Industry Trends for Business-Critical Apps with Virtualization and the Cloud

When businesses decide to go to the cloud for an enterprise application and open an account with Salesforce.com or some other SaaS (software as a service) provider, they typically don't consider how that SaaS app will integrate with their existing software. Indeed, without a solid integration strategy, data quality quickly becomes a problem. You don't want a new SaaS system to be hindered by having to enter data twice -- or worse, by not having the correct data available when a core business process requires it.

So how do enterprises that adopt SaaS applications develop an effective approach to integration? As always, the process begins with business requirements. The good news is that new, innovative integration technologies offer cost efficiencies unavailable just a few years ago -- although in some cases, requirements dictate that you opt for an old-school integration solution. However, finding and implementing that technology is not as easy as many thought.

In this webinar, we’ll take the mystery out of understanding, building, and implementing integration solutions for cloud-based systems. We’ll walk those attending through a step-by-step process, which will guarantee success.

Topics covered include:
- Understanding your own cloud integration requirements.   
- The basics of cloud integration, including approaches and architectures.
- Selecting the right integration solutions.   
- Understanding security, governance, and data quality

How to Integrate with the Cloud

With the growing number of organizations implementing cloud infrastructure, the demand for specialized labor is increasing daily.

Labor rates are rising due to the increasing demand for this unique skill set and have become the big unknown with regards to Cloud Implementation costs.

This presentation will look at the trend towards Cloud Infrastructure, the implications of the candidate skill shortage, and cost effective recruitment solutions for organizations going to the Cloud.

The Big Unknown Rising Labor Costs in Cloud Infrastructure

Mobile services must be ubiquitous meaning they should be available anywhere and able to communicate across service providers as well as country boundaries.  A concept called IPX or IP eXchange is a global interworking and interconnection cloud that enables a wide variety of services – especially for today’s increasingly IP ecosystem.  While the direct beneficiaries are Mobile Network Operators, the IPX will also benefit fixed and OTT service providers as well as Enterprises and of course, ultimately the subscribers or end users.

This webinar will:
- Provide an overview of the IPX
- Show how the IPX is used today
- Explain IPX benefits to both Mobile Network Operators and other Service Providers
- Explain how IPX will evolve going forward to encompass a variety of new services

Leveraging the IPX Cloud for Mobile Services

Cloud computing provides enormous benefit for organizations using it and almost everyone is taking notice. However, making sure you have a service level agreement in place that benefits you as much as possible is key to making it work. Join this panel of experts as they discuss what you should be asking when you evaluate cloud providers while negotiating your SLA.

Cloud SLAs: What You Should Be Asking - Panel Session

In many contact centers, agents have to transition among multiple systems to access all the information needed to answer customer queries.  This process not only is frustrating for agents, but also increases resolution time dramatically.  Having access to the right information at the touch of a button can lead to vast efficiencies in call processing, including increased first call resolution and reduced average handling time.
Further, as consumers become accustomed to the simplicity of finding information on the Internet using Google, agents are expecting similar search tools in their call center environments.
Learn why Google's enterprise search solutions are becoming increasingly popular in contact centers, and how they can help your business improve critical metrics such as first call resolution and average handling time.

This presentation will address key topics such as:
.Benefits of search technology in contact centers
.Overview of Google's enterprise search solutions
.Impact to call resolution and average handling time
.ROI of a search implementation in a contact center

The Role of Unified Search in Unified Communications

Unified Communications Summit

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

The data center management community focuses on the holistic management and optimization of the data center. From technologies such as virtualization and cloud computing to data center design, colocation, energy efficiency and monitoring, the BrightTALK data center management community provides the most up-to-date and engaging content from industry experts to better your infrastructure and operations. Engage with a community of your peers and industry experts by asking questions, rating presentations and participating in polls during webinars, all while you gain insight that will help you transform your infrastructure into a next generation data center.

Data Center Management

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

Network infrastructure professionals understand that a reliable and secure infrastructure is crucial to enabling business execution. Join the network infrastructure community to interact with thousands of IT professionals. Browse hundreds of on-demand and live webinars and videos to learn about the latest trends in network computing, SDN, WAN optimization and more.

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The Role of Unified Search in Unified Communications

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