Susan Odle- CEO, Pierre Paquette- CTO, and Richard Larocque- IT Management Knowledge Director, RAPA Consulting
Senior management and operational managers responsible for results in IT need to see the big picture in order to understand how IT is doing. The challenge is, the big picture is made up of a lot of different elements and therefore is not easy to see.
Simply put, the big IT picture is all the elements you need in order to tell a complete story: what it contains, what it does, how it works, what vulnerabilities it has, how much it costs… the list goes on. The big picture is useful because it’s of greater value than the sum of its parts, in the same way water is something more than just two hydrogen atoms bonded to a single atom of oxygen.
The big picture challenge in IT is daunting because it is based on technology and technology changes quickly. The story that you told six months ago is not the story that is true today or the story that will unfold six months from now. In addition, there’s a subtle shift going on in IT departments. It’s not just about the technology anymore, it’s about the business of technology. In the past, people were thrilled if you just gave them the numbers. Now they want to be able to do something with the numbers. These days, the big picture is in effect business intelligence (the information) plus business analytics (what that information means to you).
Where does enterprise software and infrastructure fit in the big IT picture?
Join this webinar to learn more about:
·Enterprise software and infrastructure’s role in, and up through, the 4-tier IT stack: Services, Capabilities, People, Infrastructure
·Progressing towards best practice in the technical and business IT management structure
·Enables linking enterprise software and infrastructure to business services and customer satisfaction in the big IT picture
·Aligning technical and business IT operations for improved collaboration
·Succeeding in the cultural shift from IT as provider of software and infrastructure to IT as provider or business services and customer happiness