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Better Service and Tighter Control: Innovations in Service Catalog

We’ve all witnessed the astonishing evolution of service catalog capabilities over the past few years. Self-service portals for ticketing are increasingly common, and new advancements in automated request management are now emerging, bringing a host of new capabilities and new ways to improve servic
We’ve all witnessed the astonishing evolution of service catalog capabilities over the past few years. Self-service portals for ticketing are increasingly common, and new advancements in automated request management are now emerging, bringing a host of new capabilities and new ways to improve service delivery. In parallel, private and public cloud offerings are becoming mainstream, often bringing specialized catalog portals with them.

All of these developments create new choices for IT consumers—and new ways for IT to assert relevance, value, and alignment with business priorities. However, IT is still struggling to maintain control. An orchestrated approach to service portfolio management and the service catalog can help IT grab the reins and provide better support to their customers, including demanding lines of business (LoBs).

Join us for this engaging session where you’ll learn more about the opportunities and the challenges of fast-evolving service catalog capabilities. You’ll also see some practical, real-world examples of how IT can turn service catalog innovations into business advantages.
Recorded Apr 9 2014 47 mins
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Presented by
Michael Pott, Product Marketing Manager and Vesna Soraic, Strategic Marketing Sr. Manager, HP
Presentation preview: Better Service and Tighter Control: Innovations in Service Catalog
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  • Title: Better Service and Tighter Control: Innovations in Service Catalog
  • Live at: Apr 9 2014 3:00 pm
  • Presented by: Michael Pott, Product Marketing Manager and Vesna Soraic, Strategic Marketing Sr. Manager, HP
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