How to use a Discovery Tool to Supercharge Your ITSM Program
IT departments are constantly searching for new ways to optimize the speed, quality, and cost of their IT Service Management (ITSM) activities. Surprisingly, one solution that is often overlooked in the optimization process is the increased usage of a discovery tool within a configuration management system (CMS) to be the powerhouse for all ITSM, ITAM, operations analytics, and even network management processes.
This webinar will take a deep dive into the uses of discovery tools and how they can be greater leveraged into all facets of ITSM, ITAM, operations analytics, and network management processes for increased value creation.
Discovery Tools: Why they’re more relevant than ever
ITSM, ITAM, operations analytics, and network management use cases and functions enabled by an integrated Discovery Tool
Examples of successful integrated Discovery Tool usage across all IT processes
HPE Universal Discovery Tool and Applications
RecordedJul 20 201666 mins
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Orchestration Everything. From incident remediation to service requests, IaaS to cloud automation. Extensible, open-API platform—invoke from any place, integrate with anything. More than 8000 out-of-the-box operation workflows. Intuitive, flexible flow authoring. Integration with ChatOps.
Join Guillaume Dubuc, Senior Product Manager, as he discusses the latest features of Micro Focus Operations Orchestration (OO), showcases OO in action, and answers your questions.
• Discover how customers orchestrate—top use cases
• Learn what makes OO unique, and why customers chose it
• Hear how customers transformed process automation with OO and saved many man-hours
• See a demo: graphical/textual authoring with OO Designer
• See a demo and meet Maestro, the OO chatbot: bringing tools in the middle of conversations for collaborative problem-solving
Bruno Labruere and Jacques Conand, Micro Focus and Torrey Jones, Greenlight Group
Digital transformation, acceleration, innovation. Buzzwords or not, these words reflect the reality of every existing business fighting for new revenue streams, better customer experience, and faster delivery of new services.
To support these business objectives IT organizations need to focus on increasing performance and workforce productivity without driving additional costs. At the same time it is imperative that tools need to adapt to the way people work today.
In this session we will present the new, re-architected Micro Focus ITSM Automation solution (formerly known as HPE ITSM Automation). Micro Focus ITSM Automation software can be installed on Amazon Web Services, brings a new user experience, greater collaboration, and many other new capabilities. It is based on machine learning and analytics, to adapt the tools to the needs of business users and IT.
Join our live webinar and learn:
• Why choice, flexibility and speed in ITSM deployment is important
• What data is needed so that service desk agents can become more productive and proactive
• How to solve issues faster with increased collaboration among both end users and ITSM staff
Greenlight Group, a managed service provider will discuss what helps them meet the most stringent SLAs while providing constantly new service offerings to their customers.
During the webinar you will also see the new ITSM Automation release live in action.
Roy Ritthaler, VP Product Marketing IT Operations, Micro Focus
Thousands of customers worldwide trust Micro Focus Business Continuity solutions to protect their critical systems, services and data from the core to the edge, across physical, virtual and cloud infrastructures. Don’t miss this opportunity to hear from Roy Ritthaler, VP Product Marketing IT Operations, on this webinar as he unveils Micro Focus’ new Business Continuity portfolio which helps companies to be always protected, always available – without complexity and cost.
In this webinar we will discuss:
• What Business Continuity means for organizations today and why it’s a top priority
• The new Business Continuity portfolio which brings together best-in-class high-availability, disaster recovery and backup solutions from HPE Software and Micro Focus
• New innovations that help customers achieve sustained resiliency and availability of IT services with lower cost and complexity
Tom Goguen, Sr VP & GM IT Ops, Roy Ritthaler, VP of Product Marketing IT Ops, Joe Fox, Director of Product Marketing, IT Ops
With the close of the spin-merge of HPE Software with Micro Focus, the two organizations have joined forces to become the seventh-largest pure-play software company in the world.
During this webinar, you will learn how we have taken our 40+ years of experience in the software industry to form an IT Operations Management portfolio that bridges the gap between traditional IT, the new digital enterprise and fast paced new business initiatives.
Tune in to hear Tom Goguen, Sr VP & GM IT Operations, Roy Ritthaler, VP of Product Marketing IT Operations, and Joe Fox, Director of Product Marketing IT Operations, discuss how the new ITOM portfolio is accelerating IT at the speed of DevOps faster than ever before.
Join us and Discover the New IT Operations Management!
Jon Kies, Product Marketing and Joe Reves, Product Management, Micro Focus
Network engineering and operations teams face a complex, moving target. But unfortunately, they’re typically armed with only a disparate collection of management tools - with little or no integration. Network teams deal with equipment outages, slowdowns, security breaches, inability to reach resources, access denials, and other issues that can be caused by anything from a bad connection to devious hackers.
To address these challenges, we are now offering the 5th suite in the ITOM portfolio – Network Operations Management (NOM). Combining the functionality of Network Node Manager i (NNMi) and Network Automation (NA) and additional suite functionality such as reporting, NOM represents our path forward to managing web-scale networks with their evolving mix of physical, virtual, and software-defined networks.
Join this webinar to get an in-depth understanding about Network Operations Management including:
• Enhanced workflows designed to drive productivity and reduce MTTR
• Ongoing capability and content enhancements for both the suite and standalone products
• New licensing models to enable upgrades at an average of half the cost of a la carte purchases
Accurate software asset management (SAM) is critical to a company’s IT operations in order to optimize usage and cost, and ensure that license compliance is achieved to avoid true-ups and penalties. Keeping a company’s software application library up-to-date for SAM has been a continuous struggle for asset managers given the time it takes for manual entry of new titles, the changing information in software titles, and the sheer number of titles across an enterprise organization. Every software title not recognized in their library causes potential license compliance breaches (leading to true-ups and potential fines) and reduces an organization’s ability to optimize their software license usage for cost optimization.
Micro Focus has added the industry leading IDOL unstructured search engine to add machine learning to Universal Discovery, drastically improving in the process of software license recognition and teaching for quicker software license recognition and a consistently up-to-date SAI over time. Join us for an introduction to this exciting new capability and to understand the business value it can bring to your SAM program.
• Introduction to machine learning and the IDOL engine
• Machine learning in Universal Discovery
• Current SAM with Machine Learning Success Stories
• Live Q&A about this new technology
Moreno Nolo, Solution Architect, HPE, Raymond Freppel, Enterprise Architect, HPE, Neil Miles, Sr Product Marketing Mgr, HPE
As more organizations adopt the cloud paradigm, operations teams need the ability to manage any cloud, any environment and any new technology for any app.
Moreno Nolo and Raymond Freppel literally wrote the book on hybrid cloud design and transformation. In this webcast, these authors will go beyond the pages of their new book “The Journey to Hybrid Cloud: a design and transformation guide” to share insights on how to place your cloud workloads where they fit best.
You will learn from the authors’ experiences implementing private and hybrid cloud technologies at many large enterprise companies. This session will help you successfully achieve a digital transformation. Join us and get the chance to have your cloud questions answered, too.
Vesna Soraic, Senior Product Marketing Manager, HPE and David Baron, Chief architect for HPE ITSMA, HPE
As businesses are under increased competitive pressure to transform into digital enterprises, they are relying on technology as never before. IT Service Management, deployed across the enterprise and focused equally on IT and non-IT services, becomes the enabler of digital growth. IT Service Management is required to manage the increased velocity of changes and releases initiating from DevOps and Agile, and all existing processes - such as incident, change and request management - must support Agile. The support methods must fit the evolution of the digital workplace and the changing nature of work. To be able to address new requirements from digital business, ITSM needs holistic automation to become easier, faster and transformative.
In this webinar we will explore how much and what kind of Automation is needed in ITSM. You will learn how the HPE IT Service Management Automation solution is easier to manage and use, faster to install and manage with services that digital workforce needs. We will discuss what freedom and benefits you can enjoy with ITSM solutions based on container technology. We will show you a demonstration of a request-to-fulfillment process that can enable your IT to evolve into a strong digital business partner.
Learn how HPE Orchestration together with SAP Landscape Management 3.0 helps to simplify, automate, and centralize the management and operations of your SAP systems.
•Get an overview of predefined SAP services within HPE Orchestration
•Get an overview of the new features in SAP Landscape Management 3.0
•Discover how HPE Orchestration together with SAP Landscape Management 3.0 can help you to manage and operate your SAP HANA and SAP S/4HANA® systems more efficiently.
Sibel Satiroglu, Sr Product Marketing Manager, HPE and Nisarg Shah, Director of Product Management, HPE
The latest version of Data Center Automation (DCA) Suite version is now available. DCA is an end-to-end lifecycle management solution for servers, databases and middleware. Now, DCA comes with new features—container-based deployment, unified compliance, and ChatOps collaboration.
Join Nisarg Shah, Director Product Management, as he discusses the latest release, answers your questions, and shares the new DCA UI.
• See the DCA Suite—provisioning, patching, compliance, open API orchestration
• Learn how container-based deployment delivers quick time-to-value
• Discover why automated compliance and remediation matters
• Hear about unified compliance—not just for servers, but across applications
• Understand how ChatOps helps collaboration in the enterprise
• See a demo: DCA compliance in action—PCI compliance scan, auto-remediation, visual compliance dashboard
Neil Miles, Sr Product Mktg, ITOM Solutions Marketing, HPE and Keri Sprinkle, Sr Product Mktg, ITOM Solutions Marketing, HPE
Hybrid IT is the new normal. It is more than just AWS and Azure. There is the pressure to innovate in the cloud and with new platforms. IT Operations needs to overcome the mismatch between the Development team’s ability to deliver and IT Ops ability to manage application services. Ops needs to achieve continuous delivery and faster response times. We can help.
Join us to learn about the Hybrid Cloud Management solution from HPE to manage your hybrid resources while accelerating your application delivery to DevOps speed. Learn about our new container based software delivery approach that changes the lifecycle for enterprise management software.
We know we need to measure our IT systems and have visibility - but what level of monitoring is right for our environment?
Join this webinar to discover how TEB uses monitoring to achieve their goals and help improve their development services - resulting in the highest level of customer satisfaction on their banking applications.
Jean-Marc Defaut, VP Cloud, Capgemini, Danny Cavion, HPE Software
Capgemini will present their unique Service Offering to build a Cloud Management Platform (CMP) and how the CMP is designed to support Datacenter Modernization, Application Release Automation and Mass Migration for Application to Cloud.
Capgemini will explain key value propositions enabling policy based multi-cloud management, with orchestration and automation across public and private cloud services in a uniform way.
In response to a massive understaffing problem, University of Pretoria implemented HPE Service Manager with Smart Analytics. They have seen a 60% reduction of interaction capturing time resulting in 970 service desk man hours saved per year.
Tom Goguen, Sr VP & GM IT Operations Management, HPE, and Ian Bromehead, Sr Product Marketing Manager OpsBridge, HPE
Transforming IT to support digital business initiatives is a major theme, requiring IT to free up time and resources to serve agile business initiatives.
Those transformations can be accelerated with solutions that allow teams to gain autonomous operations, put the “O” in DevOps, and raise IT to a stronger business partner.
In this webinar, learn how HPE OpsBridge provides such a solution with its new and unique container-based architecture. See how automated monitoring, service modelling, multimode correlation and Big Data analytics are providing customers with amazing value such as 90% event reduction, 80% process automation, 60% MTTR reduction, $M cost reduction. This is the first webinar in a series of four on our ITOM Suites. Tune in to hear Tom Goguen, Sr VP & GM of HPE IT Operations Management, kick off this series with a look at all four suites and HPE’s strategy to help organizations accelerate at the speed of DevOps.
Frank Eck, Head of Fault 2 Restoration, T-Systems International GmbH
Hear why T-Systems GmbH decided to upgrade to HPE Service Manager 9.50. Frank Eck, Head of Fault 2 Restoration, shares his approach, learnings and success of upgrading a huge ITSM environment with minimum production downtime.
Sandeep Parmar, Dir of Consulting Services, J9 Technologies, Inc and Neil Miles, Product Marketing Manager, HPE
Every operations team is on a journey. But is the goal becoming a ‘Digital Enterprise’, or is it ‘Hybrid IT’ or ‘DevOps’? What if it is all three?
IT operations can no longer afford to solve only one problem at a time.
This webinar will examine the challenges Ops teams face in meeting interrelated business requirements. We will speak to the automation requirements that are needed to satisfy these challenges. Then we’ll dive into the benefits of using hybrid cloud management together with application delivery automation in moving Ops closer to all these end goals. Ops teams need more powerful tool sets to deliver complex cloud services faster and to be successful in DevOps oriented organizations.
J9 will share their experiences in working on cloud management projects and HPE will provide an overview of the HPE Hybrid Cloud Management solution suite for unifying hybrid IT management and accelerating application delivery.
Businesses are accelerating their shift to digital enterprises. IT must accelerate to the speed of DevOps to support this transformation, and must be able to iterate, deploy, and scale faster than ever before. To enable IT to meet these needs, the HPE ITOM suites are evolving to embrace agile best practices.
HPE announced the launch of containerized versions of its HPE IT Operations management suites on April 12, 2017.
In this webinar, HPE will present the new HPE ITOM go-forward strategy, discuss the role of containerized IT Operations management in accelerating and streamlining continuous operations and showcase the new HPE Container Deployment Foundation.
Attendees will learn about:
The core requirements for continuous operations
The benefits of the new ITOM containerized suites, whether you are leveraging container deployment or managing containers with the new features
Container Deployment Foundation – the future of IT Operations Management software
Latest transformative innovations from HPE
Proven ways to accelerate your IT to the speed of DevOps
Toby Marsden, Kevin Leslie, Danny Cavion and Gopal Ramachandra, EMEA Directors, ADM and ITOM Portfolios, HPE
Join the hosts of the EMEA Software Customer Forums 2017 for a sneak peek of the exciting customer presentations and product news from our strategy and best practice-sharing event.
The EMEA Software Customer Forums are a great opportunity for IT Operations Management and Application Delivery Management practitioners to learn how their peers are utilizing HPE solutions to successfully reach technology and business objectives. Delegates will also get a preview of some new product developments from HPE Product Management and executives.
Don’t miss out – join us on this webinar for a preview of the great content we’ll be sharing in-depth at the EMEA Customer Forum in Dublin from 15-19 May, more info and registration at www.hpe-customerforums2017.com.
Uwe Zanker, Global Head of Systems Management within Global IT Operations, T-Systems International
Under extreme time and quality pressures, T-Systems International (TSI) and HPE Software overcame technical and organizational roadblocks to make their large migration project a success. The collaboration between TSI, HPE Software Support and R&D formed the basis for a successful monitoring environment, as part of an integrated HPE solution that includes service, configuration and asset management.
TSI has transformed the way they manage their IT, and how they provide their services, together with HPE Software. In this webinar, Mr. Uwe Zanker, Global Head of Systems Management within Global IT Operations discusses the project and the lessons learned.
Join this channel to get insights into ways to simplify the complex needs of your IT business, reduce complexity and risk in your IT environment, gain understanding of how to successfully transition to the cloud and becoming more agile while reducing cost. You will hear from product experts, industry analysts, and customers as they discuss their experiences as well as their best practices. More Micro Focus Operations Management solutions information at www.hpe.com/software/itom