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What’s New in Service Management Automation X 2019.05

The confluence of machine learning and analytics with automation capabilities has made certain types of services possible in new ways and at new levels.

Join us on this webcast and see how this latest release of Service Management Automation X (SMAX) turns the virtual agent into a smart virtual agent and expands its Enterprise Service Management (ESM) usage.

Learn how the smart virtual agent can help you:

• Save your service desk time
• Resolve user’s issues faster
• Empower your ESM journey
Recorded May 30 2019 59 mins
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Presented by
Vesna Soraic, Senior Product Marketing Manager and Steven Anderson, Senior Product Manager, Micro Focus
Presentation preview: What’s New in Service Management Automation X 2019.05

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  • RPA Innovate Webinar Apr 28 2020 4:00 am UTC 60 mins
    Matthew Bertram, Micro Focus
    Robo workers have arrived. Thanks to Robotic Process Automation (RPA), software robots can mimic human actions to perform everyday business tasks. But—they are faster, more accurate, and never sleep. So they can handle mundane, repetitive, error-prone work—while you focus on more strategic things.

    Please join us for a webinar to hear from industry experts. Engage with the Micro Focus RPA team. Learn about Micro Focus RPA. See it in action. And get all your pressing questions answered, including these:
    • What can RPA really do for you?
    • How are organisations using RPA right now?
    • What are RPA’s implementation obstacles and how do you overcome them?
    • Can RPA really help to reduce IT costs?
    • How do the robots actually work?
    • What’s special about Micro Focus RPA?

    You’ll take away valuable insights that will help you innovate faster and ignite enterprise productivity. We look forward to connecting with you there.
  • Map Your Route to AIOps: A 5-Step Guide Apr 23 2020 3:00 pm UTC 60 mins
    Wes Cooper, Product Marketing Manager, Micro Focus
    According to Gartner, 40% of organizations will be maximizing AIOps by 2023. While the journey to AIOps can be challenging, the benefits are undeniable.

    So, don’t get left behind.

    Join industry expert Wes Cooper and Dominic Colson as he guides you along the complex path of IT operations to successful AIOps delivery. In the process, he’ll define AIOps and explain how to follow these five proven steps to implementation:

    Step 1- Monitor everything, consolidate events, and create a central store.
    Step 2- Align technology, people, and processes—and clarify business goals.
    Step 3- Introduce agnostic, domain-centric, configuration-free analytics.
    Step 4- Maximize process and remediation automation.
    Step 5- Connect AI to automation with machine learning.

    In just 45 minutes, you’ll learn how to proactively detect anomalies, fix problems, and improve collaboration with new speed and insight.
  • SMAX and RPA: Automating Service Management the Smart Way Recorded: Mar 24 2020 49 mins
    Michael Pott, Product Marketing Manager, Micro Focus
    SMAX overcomes the limitations of manual ESM and ITSM tools to deliver a connected, automated, informed experience—powered by machine learning—to every employee. The integration of robotic process automation with SMAX takes ESM to the next level.

    Join this session to learn about:

    • Saving time by automating processes, workflows and tasks
    • Reducing errors of manual work with robots that do it for you
    • The integration of OO and RPA with SMAX
    • Putting it all together – see a sample use scenario
    • How easy it is to extend the solution with codeless configuration

    Service management automation becomes intuitive with SMAX. And – it’s simple, fast, and codeless.

    Smarter for employees. Smarter for IT.
  • Why Automated AIOps Is Better Than AIOps- and How to Get There Recorded: Mar 12 2020 60 mins
    Wes Cooper, Gary Brandt and Harald Burose, Micro Focus
    Early monitoring efforts relied on specialists to scrutinize production environments for issues that might hurt performance. But as IT grew in size and complexity, humans struggled to keep up. Growing out of that struggle, AIOps enabled systems to independently spot anomalies and issue alerts. Adding automation takes AIOps to a whole new level—introducing enhanced options for remediating incidents, handling repetitive tasks, and removing human error. Join Micro Focus and ITOps Times to learn how to transition your current monitoring solutions to automated AIOps.
  • What’s New in Micro Focus RPA 2020.02 Recorded: Mar 5 2020 44 mins
    Daniel Crisan and Dave Easter, RPA Product Management, Micro Focus
    The latest release of Micro Focus RPA is here. RPA automates entire business processes by combining UI and API automation steps with an easy-to-use design interface and central robot orchestration. Join our 45-minute webinar for a screening of all that’s new.

    Here’s a snapshot of what you’ll see:
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    • Textual authoring with advanced Python operations
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    • Live use case demo showcasing new features in action

    Liberate human brainpower and ignite enterprise productivity. Your robo workers have arrived.
  • PlateSpin Migrate 2020 Recorded: Feb 6 2020 45 mins
    Michael Reid, Jo De Baer, Prasanna Lakshmi, Satisha Mailarappa, Micro Focus
    Join us to learn what 2020 brings for PlateSpin Migrate, the leading anywhere-to-anywhere server migration tool with support for migrations to physical servers, virtual hosts, and cloud platforms.

    We'll start with a quick introduction of the product, and then discuss and demo the most important new features that were added in the 2019.11 release - as well as those coming in the 2020.2 release.
  • What’s New in Operations Bridge Cloud Monitoring Recorded: Dec 5 2019 54 mins
    Harald Burose, Director, Product Management and Wes Cooper, Product Marketing Manager, Micro Focus
    The cloud has revolutionized the way businesses transform and operate in the digital economy, but with over 90% of enterprises using multiple cloud vendors, it has also created a new dimension of complexity for IT Operations. Many organizations simply can’t fix cloud issues fast enough to avoid impacting user productivity.

    So, what’s the answer to managing a multi-cloud and on-premises environment more effectively?

    Join us on this webcast to find out how Micro Focus Operations Bridge can help you:

    • Consolidate cloud and on-premises monitoring to better manage the complexity and costs of your IT Operations
    • Automatically correlate all monitoring data across the entire service and provide insight into the most important data
    • Automate the process of remediating issues to improve the speed and responsiveness of your IT teams
  • Boosting User Adoption for your OMi, NA and NNMi Network Operations Software Recorded: Nov 28 2019 47 mins
    John Butot, Micro Focus
    Did you know that there’s a 96% shortfall in trained network professionals in the world? Organizations struggle to provide effective on-boarding and network operators find it difficult to understand the new network automation applications and monitoring tools.

    Micro Focus Operations Manager (OMi), Network Automation (NA), Network Node Manager (NNMi) are leaders in the IT Network Operations domain. Our Adoption Readiness Tool (ART) delivers structured on-boarding, continuous enablement, and quick access to support content that boosts the user adoption of your network operations team.

    Reserve your seat for our webinar where you will learn about:
    • The 3 key ingredients to boost user adoption rates of your Network Operations Software
    • Effective on-boarding with Micro Focus simulation-based training for OMi, NA and NNMi
    • Best practices for documenting network operating procedures and runbooks
    • Customer success stories

    You will also see live demos, showing how to auto-generate Try-Me simulations, product demonstration videos, and step-by-step runbooks.

    Work Smart and start using ART
    Can’t make it to any of the live sessions? Register your seat to receive the presentation materials and recording of the live session. Micro Focus ART is a Software Education product and our consultants are specialists in implementing enablement and adoption programs. Learn more at www.microfocus.com/training and feel free to contact us if you have any questions, at https://microfocus.viewcentral.com/events/uploads/microfocus/contact.html.

    Visit the ART product page for more information here, www.microfocus.com/software/art,
    and try a sample from our simulation-based training here, https://inter.viewcentral.com/events/uploads/microfocus/art-demos.html.
  • What’s New in Service Management Automation? Recorded: Nov 14 2019 58 mins
    Michael Pott, Product Marketing Manager and Doron Orbach, Product Manager, Micro Focus
    Join us for an exciting look at the latest releases of Micro Focus SMAX and Micro Focus Universal Discovery.

    This webcast will cover:

    • New functionality in SMAX—our machine learning and analytics-based service management automation solution for ITSM and ESM—including software asset management enhancements and extended public cloud support.

    • New functionality in Universal Discovery—including capabilities for discovering and managing cloud and Kubernetes resources, and for managing policies and compliance.

    • Tips for putting these new capabilities to work in your organization.
  • Enterprise Service Management, AI, and Emerging Technologies Recorded: Oct 22 2019 60 mins
    Roy Atkinson, Service Management and Support Industry Analyst, HDI and Michael Pott, Product Marketing, Micro Focus
    Is enterprise service management (ESM) merely a hype term, or are organizations actually doing it? What are the business drivers for expanding service management out of IT and across the organization? Which lines of business are adopting service management? What advantages does artificial intelligence (AI) bring to the table?

    In this webinar, we’ll discuss:

    • The current state of ESM – is it expanding?
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    • What is the role of AI in the adoption and expansion of ESM?

    This webinar will help you understand the advantages of ESM and the increasing role of emerging technologies to enable it.
  • Welcome Your New Robo Workers: Featuring Micro Focus RPA Recorded: Oct 16 2019 50 mins
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    Dave Easter, Director of Product Management, Micro Focus
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  • What’s New in OpsBridge 2019.08 Recorded: Sep 26 2019 57 mins
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    Get a front row seat to the latest advances in Operations Bridge. Join us for this upcoming webinar to learn all about our new Idea Exchange, how you can provide your input for improving Operations Bridge, and how we process those ideas.

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  • How to Build High-Value Enterprise Services on Existing ITSM Investments Recorded: Sep 11 2019 58 mins
    Valerie O’Connell, Research Director, EMA and Rolf Frydenberg, CEO, Manag-E
    ESM is both a transformative and evolutionary next step for ITSM teams. It combines cutting-edge ideas and technologies with existing ITSM platforms, processes, people, and policies to drive innovative non-IT services into the enterprise—with great results for both IT and business interests.

    Join this webcast hosted by IT analyst firm EMA as Valerie O’Connell, research director at EMA, and Rolf Frydenberg, CEO at Manag-E, provide field research and practical advice designed to jump-start your ESM initiatives.

    You’ll learn about:
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    • Practical “how-to” advice for building ESM services on existing ITSM capabilities
    • Areas of ESM deployment (number and types of functional areas served)
    • Active drivers for ESM adoption (considerations beyond the universal drive for cost savings)
    • ITSM as a basis for ESM adoption (ways that ITSM capabilities serve non-IT interests)
    • Automation enablers (use cases of automation for service management)
    • Measurable impacts for ESM initiatives (both quantitative and qualitative)
  • What’s New in Data Protector: Introducing Data Protector 2019.08 Recorded: Sep 5 2019 59 mins
    Ken Lamb, Product Marketing Manager and Uli Wallscheid, Product Manager, Micro Focus
    Join us for an exciting and informative look at the latest release of Data Protector.

    Data Protector continues to deliver flexible and powerful enterprise protection with version 2019.08—extensive security enhancements, deeper storage infrastructure support, and further platform integrations.

    This webcast will cover some of the recent enhancements as well as provide an overview of the latest release including:

    • Zero Downtime Backup (ZDB) for Dell Unity Storage Systems
    • Enhanced MySQL agent
    • New SCOM Management Pack agent

    See a live demo of all the new features.
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    Digital transformation can be a costly failure without proper controls. How can we learn from others who have succeeded in the journey to avoid repeating mistakes?

    The IT4IT™ Reference Architecture is a vendor-neutral standard maintained by The Open Group that provides a comprehensive framework for delivering value to the business.

    Join us for this webcast with Lars Rossen, Micro Focus Fellow and co-inventor of the IT4IT standard, as he takes you on a fast-paced tour of the nine value streams that tie together the essential functions of IT.

    Learn how each value stream delivers a measurable improvement to controlling and delivering digital services, by connecting enterprise DevOps and hybrid IT management with built-in security and end-to-end insight.
  • What’s New in Micro Focus Network Operations Management? Recorded: Jul 30 2019 63 mins
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    Join us for an informative look at the latest release of Network Operations Management (NOM).

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    You’ll also get a sneak preview of all the latest enhancements, including integration to Vertica, our big data analytical database, and our innovative “bridge release,” which enables you to quickly upgrade to this latest release from as many as 10 previous versions.
  • Discover the Value of Integrated Enterprise Service Management Recorded: Jun 27 2019 59 mins
    Troy DuMoulin, Pink Elephant and Tonya Scherba, Micro Focus
    Who are your customers, how do they define value, and how are you delivering that value?

    To answer these questions, Enterprise Service Management (ESM) extends the scope and focuses the context on a core set of business processes and automation requirements, critical for managing customer requests, providing knowledge, and enabling support via a shared service portal.

    Join us on this webcast and learn how ESM extends the principles of service management to all business units while focusing on the core practices that enable end-user productivity.

    Troy DuMoulin, VP of R&D at Pink Elephant, will demonstrate the value of an integrated approach to ESM process and automation, which prevents silos in the pursuit of value.
  • What's New in PlateSpin 2019.5? Recorded: Jun 26 2019 31 mins
    Michael Reid, ITOM Technical Team; Jo De Baer, PlateSpin Product Manager; and Joe Astin, PlateSpin Architect, Micro Focus
    Join us for an exciting look at the latest release of PlateSpin.

    Learn about the most important new capabilities around Azure migrations, and see a live demo on how to work with the new PlateSpin Migrate API.
Helping IT Organizations Perform Better
Join this channel to get insights into ways to simplify the complex needs of your IT business, reduce complexity and risk in your IT environment, gain understanding of how to successfully transition to the cloud and becoming more agile while reducing cost. You will hear from product experts, industry analysts, and customers as they discuss their experiences as well as their best practices. For more Micro Focus Operations Management solutions information please visit https://www.microfocus.com/en-us/solutions/it-operations-management.

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  • Title: What’s New in Service Management Automation X 2019.05
  • Live at: May 30 2019 5:00 pm
  • Presented by: Vesna Soraic, Senior Product Marketing Manager and Steven Anderson, Senior Product Manager, Micro Focus
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