Hi [[ session.user.profile.firstName ]]

What’s New in Service Management Automation X 2019.05

The confluence of machine learning and analytics with automation capabilities has made certain types of services possible in new ways and at new levels.

Join us on this webcast and see how this latest release of Service Management Automation X (SMAX) turns the virtual agent into a smart virtual agent and expands its Enterprise Service Management (ESM) usage.

Learn how the smart virtual agent can help you:

• Save your service desk time
• Resolve user’s issues faster
• Empower your ESM journey
Recorded May 30 2019 59 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Vesna Soraic, Senior Product Marketing Manager and Steven Anderson, Senior Product Manager, Micro Focus
Presentation preview: What’s New in Service Management Automation X 2019.05

Network with like-minded attendees

  • [[ session.user.profile.displayName ]]
    Add a photo
    • [[ session.user.profile.displayName ]]
    • [[ session.user.profile.jobTitle ]]
    • [[ session.user.profile.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(session.user.profile) ]]
  • [[ card.displayName ]]
    • [[ card.displayName ]]
    • [[ card.jobTitle ]]
    • [[ card.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(card) ]]
  • Channel
  • Channel profile
  • Discover the Value of Integrated Enterprise Service Management Jun 27 2019 5:00 pm UTC 60 mins
    Troy DuMoulin, Pink Elephant and Tonya Scherba, Micro Focus
    Who are your customers, how do they define value, and how are you delivering that value?

    To answer these questions, Enterprise Service Management (ESM) extends the scope and focuses the context on a core set of business processes and automation requirements, critical for managing customer requests, providing knowledge, and enabling support via a shared service portal.

    Join us on this webcast and learn how ESM extends the principles of service management to all business units while focusing on the core practices that enable end-user productivity.

    Troy DuMoulin, VP of R&D at Pink Elephant, will demonstrate the value of an integrated approach to ESM process and automation, which prevents silos in the pursuit of value.
  • What's New in PlateSpin 2019.5? Jun 26 2019 5:00 pm UTC 60 mins
    Michael Reid, ITOM Technical Team; Jo De Baer, PlateSpin Product Manager; and Joe Astin, PlateSpin Architect, Micro Focus
    Join us for an exciting look at the latest release of PlateSpin.

    Learn about the most important new capabilities around Azure migrations, and see a live demo on how to work with the new PlateSpin Migrate API.
  • The AIOps Story: Bringing It All Together with Operations Bridge Jun 25 2019 5:00 pm UTC 60 mins
    Dennis Drogseth, Enterprise Management Associates and Gary Brandt, Micro Focus
    Cut through all the industry noise about artificial intelligence.

    Join us on this webcast as Dennis Drogseth, Vice President of Enterprise Management Associates, will examine the technical realities and requirements that underline effective AIOps solutions.

    Gary Brandt, Sr. Product Manager of Micro Focus, will also showcase how Operations Bridge specifically addresses AIOps use cases in a solution demo.

    During this webcast, we’ll discuss:
    • AIOps use cases across DevOps, SecOps, and IoT.
    • The growing relationship between AIOps and IT Service Management teams.
    • Why discovery, dependency mapping, and automation are all critical to AIOps.
    • What deployment strategies are most effective for AI and why.
    • The benefits, roadblocks and what technologies are needed most.
    • How Operations Bridge automates AIOps for the Digital Enterprise across Hybrid IT.
  • What’s New in Service Management Automation X 2019.05 Jun 18 2019 9:00 am UTC 60 mins
    Vesna Soraic, Senior Product Marketing Manager and Dean Clayton, SMA Product Manager, Micro Focus
    The confluence of machine learning and analytics with automation capabilities has made certain types of services possible in new ways and at new levels.

    Join us on this webcast and see how this latest release of Service Management Automation X (SMAX) turns the virtual agent into a smart virtual agent and expands its Enterprise Service Management (ESM) usage.

    Learn how the smart virtual agent can help you:

    • Save your service desk time
    • Resolve user’s issues faster
    • Empower your ESM journey
  • What’s New in Data Protector? Introducing Data Protector 2019.05 Jun 18 2019 3:00 am UTC 60 mins
    Paul Carapetis, Senior Technical Consultant and Joe Mihaljevic, Technical Consultant, Micro Focus
    Join us for an exciting and informative look at the latest release of Data Protector.

    Data Protector continues to deliver flexible and powerful enterprise protection with version 2019.05—consolidating additional reporting functionality, deeper storage infrastructure support, and further platform integrations.

    This webcast will cover some of the recent enhancements as well as provide an overview of the latest release including:

    • Usability improvements: introducing Chromium Dashboard support
    • NetApp ZDB using SnapMirror
    • Integrated reporting review
    • PostgreSQL 10 Agent; Power PC for SAP HANA

    See a live demo of all the new features.
  • What’s New in Data Protector? Introducing Data Protector 2019.05 Recorded: Jun 12 2019 60 mins
    Ken Lamb, Product Marketing Manager and Uli Wallscheid, Product Manager, Micro Focus
    Join us for an exciting and informative look at the latest release of Data Protector.

    Data Protector continues to deliver flexible and powerful enterprise protection with version 2019.05—consolidating additional reporting functionality, deeper storage infrastructure support, and further platform integrations.

    This webcast will cover some of the recent enhancements as well as provide an overview of the latest release including:

    • Usability improvements: introducing Chromium Dashboard support
    • NetApp ZDB using SnapMirror
    • Integrated reporting review
    • PostgreSQL 10 Agent; Power PC for SAP HANA

    See a live demo of all the new features.
  • 5 Things Every SecOps Team Wants Their NetOps Team to Know! Recorded: Jun 6 2019 41 mins
    David Gehringer, Dimensional Research and Jon Kies, Micro Focus
    Your Network Operations team knows that maintaining security is an increasingly large part of the job—and that working collaboratively with the Security Operations team is essential.

    But have you ever wondered what the security team thinks you should be doing better or how you can collaborate more effectively to solve complex risk management issues?

    Join us on this webcast as David Gehringer of Dimensional Research shares key insights from his research study with security and network professionals.

    You’ll learn what network teams are doing well—and what they can improve in order to ensure ongoing success.
  • What’s New in Service Management Automation X 2019.05 Recorded: May 30 2019 59 mins
    Vesna Soraic, Senior Product Marketing Manager and Steven Anderson, Senior Product Manager, Micro Focus
    The confluence of machine learning and analytics with automation capabilities has made certain types of services possible in new ways and at new levels.

    Join us on this webcast and see how this latest release of Service Management Automation X (SMAX) turns the virtual agent into a smart virtual agent and expands its Enterprise Service Management (ESM) usage.

    Learn how the smart virtual agent can help you:

    • Save your service desk time
    • Resolve user’s issues faster
    • Empower your ESM journey
  • What’s New in PlateSpin Migrate 2019.2 Recorded: May 9 2019 36 mins
    Scott Kellish, Partner Solutions Architect, Amazon; Michael Reid, ITOM Swat team & Jo De Baer, Product Manager, Micro Focus
    Join us for an exciting and informative look at the latest release of PlateSpin Migrate.

    PlateSpin Migrate 2019.2 improves migrations to Amazon Web Services (AWS) with two new features—support for AWS GovCloud and AWS Quick Start for PlateSpin Migrate.

    Learn how AWS Quick Start enables quick, easy provisioning of PlateSpin Migrate servers—so you can migrate workloads to AWS in mere minutes. See a demo of how to navigate to Quick Start, provision a server, and automatically create the right security groups.
  • Hybrid Cloud Management: Achieve New Levels of Multi-Cloud Resource Automation Recorded: Apr 30 2019 34 mins
    Neil Miles, Sr. Product Marketing Manager, Hybrid Cloud Management, Micro Focus
    The rapid adoption of clouds (especially hybrid and multi-cloud) can strain a company's current management solution. This session shows how Micro Focus uses abstraction and automation to provide more responsive and flexible ways to manage clouds.

    Source: Cloud Architecture Summit, Integration Developer News
  • What’s New in Hybrid Cloud Management 2019.02 Recorded: Apr 17 2019 61 mins
    Neil Miles, Senior Product Marketing Manager and Shweta Mohanty, Solution Architect, Micro Focus
    Join us for an exciting and informative look at the latest release of Hybrid Cloud Management (HCM).

    HCM 2019.02 introduces new features for bringing your existing services under management with our “Brown-to-manage” capabilities – helping you define and manage services that can fulfill a broad number of user resource requests.

    Learn how you can enhance IT’s support for business units across both public and private cloud with new showback subscription detail reports and comparisons for entities.

    HCM provides a complete solution for enterprise multi-cloud management bringing governance to public cloud spending, design and deploy architected hybrid services that run on any cloud, and fully automated IT processes. You will also see a live demo of all the key new features.
  • Empower Your Digital Transformation with Modernized Service Delivery Recorded: Apr 11 2019 53 mins
    Nathalie Khalil, Service Management Practice Manager, Micro Focus
    With digital transformation in full swing at almost every enterprise, many IT organizations are discovering the need for an effective platform and architecture to manage service delivery with increased speed and quality.

    Join us on this webcast as we discuss how IT4IT, a standard reference architecture, can help enable a smoother digital transformation. Learn how an automated request-to-fulfill value stream can help you deliver seamless IT service consumption and usage monitoring.

    See how efficient IT that runs on IT4IT principles can create new revenue streams for your business and improve the user experience.
  • Paving the Last Mile to Production: Putting the "O" in DevOps Recorded: Apr 9 2019 59 mins
    Travis Greene, Mark Levy and Ian Bromehead, Micro Focus
    In 2018, DevOps Research and Assessment (DORA) began, for the first time, to capture and measure operational performance in their industry-leading DevOps survey. Their analysis showed that availability measures and Ops are significantly correlated with software delivery performance.

    But large enterprises often struggle to meet end user availability commitments due to the complexities and constraints of hybrid IT environments. For example, do you need to strengthen collaboration between agile teams and operators? Are your Ops tools able to share key information on service availability and performance with non-operations staff?

    Attend this session and learn how to shift the focus to Ops and scale DevOps in your enterprise.
  • Stop Random Acts of Cloud (and Overspending) At Your Organization Recorded: Mar 28 2019 57 mins
    Neil Miles, Senior Product Marketing Manager, Micro Focus
    Is public cloud spending exploding at your organization?

    Enterprise IT teams find public cloud spending hard to control—as business teams often use public cloud services directly. When accounts are not linked or visible, there is little chance to negotiate better vendor pricing or assist teams in staying within their budgets. This typically results in cloud overspending.

    Join us on this webcast and learn how Micro Focus Hybrid Cloud Management (HCM) can help central IT select and aggregate public cloud offerings, placing them in a central user catalog for on-demand access along with available on premise resources.

    See how this provides central IT with policy governance and show-back reporting to optimize resource utilization and guide department spending.
  • Automated Monitoring and Automated AIOps with OpsBridge Recorded: Mar 28 2019 56 mins
    Wes Cooper, Balagurunathan Rajagopal and Kara McMillan, Micro Focus
    If data is king, then better make sure you collect ALL data types, right? How slow are the DB calls, is the container host strangled, are those VMs saturated, is the cloud vendor quality of service random? These can and will impact your business. Collect Once - Store Once (COSO): our intelligent data lake makes sure that your precious data lives in one place which means you can do great things with it.

    In this session, we’ll start with a look at some of the new features that do this in OpsBridge 2019.02:
    • See why it has been awarded leader status by EMA for advanced IT analytics, and gold medal by InfoTech for APM, amongst others
    • Learn what COSO really is and how you can use BYOBI tools to exploit what it governs
    • Watch short demos with these new features in action

    We hope you will be able to join us for this event. If you are unable to attend, please be sure to register to receive the link to listen to the on-demand recording a few days following the webinar.
  • Integrated Application Health & Business Impact Analysis with Operations Bridge Recorded: Mar 14 2019 61 mins
    Saumya Upadhyaya, Wes Cooper and Gary Brandt, Micro Focus
    In this day and age, employees generate so much business from their own devices that application performance management (APM) capabilities have become an essential part of any comprehensive monitoring solution.

    But when you find the weak link using APM data, how do you identify the business impact? For example, how do you know if the root cause of that pesky method call is due to code or to infrastructure issues? Clever analysis is the answer.

    Join us on this webcast and learn how many companies are bringing APM and AIOps together to address this issue and deliver measureable benefits. We’ll also discuss our vision for this evolving domain.
  • What’s New in Data Protector: Introducing v2018.11 (10.2) and v2019.02 (10.30) Recorded: Feb 26 2019 61 mins
    Ken Lamb, Senior Product Marketing Manager and Uli Wallscheid, Product Manager, Micro Focus
    Join us for an exciting and informative look at the latest releases of Data Protector.

    Data Protector 2018.11 (10.20) and 2019.02 (10.30) continue to deliver on advanced reporting with enhancements and new capabilities. The releases also offer scheduler, security and industry-leading platform integration enhancements. In the webcast you will hear about these, and see a live demo of all the new features including:

    Integrated reporting enhancements including:
    • Manager-of-Manager consolidation
    • Configuration, Session timeframes, Chargeback, Custom reports and more
    • Scheduler and Security enhancements
    • Improved installation and upgrade process

    Platforms and Integration:
    • Modernized NetApp ZDB
    • Support for Data Domain with VM Power-On and Live Migration
    • MySQL 8, PostgreSQL 10 and Oracle 18c
    • H3C CAS
  • What’s New in Network Operations Management Recorded: Dec 11 2018 62 mins
    Jon Kies, Product Marketing Manager and Nisarg Shah, Product Management Director, Micro Focus
    Join us for an exciting and informative look at the latest release of Micro Focus Network Operations Management.

    Network Operations Management (NOM)—the leading management tool for enterprise networks—is built on the core capabilities of Network Node Manager I and Network Automation. It integrates fault, performance, configuration, and compliance of physical, virtual, wireless, and software-defined network infrastructures.

    Learn about NOM’s latest enhancements for diagnostic analytics, the scheduled out-of-service feature, integration with Micro Focus Operations Bridge, and more.

    You will also get a sneak preview of the new NOMX User Interface—our next-generation customizable and persona-based experience that unifies network data from monitoring, automation, compliance, and orchestration into actionable insights.
  • Application Explosion - Rediscovering the Lost Art of Protection Service Levels Recorded: Nov 15 2018 57 mins
    Micro Focus, Storage Switzerland
    The number of applications in organization’s data centers is growing rapidly. No longer does IT need to worry about a few mission and business critical applications, it needs to worry about dozens. While all these applications are important to the organization, some are more critical than others.

    Establishing service levels greatly improves the organization's ability to meet application recovery expectations. Selecting a service level driven backup application enables IT to manage to those service levels instead of managing jobs. The problem is most backup applications provide little help in enabling IT to maintain service level consistency.

    By attending this webinar you’ll learn how to:
    * Implement service levels like RPO and RTO throughout the data center
    * Establish NEW service levels for copy management and recovered performance
    * Fix the disconnect between service levels and data protection applications
  • Say “No” to Ransomware Demands with End-to-End Data Protection Recorded: Nov 14 2018 27 mins
    Joe Leung, Ken Lamb and Ed Gavin, Micro Focus
    Hardly a day goes by without some news of ransomware attacks. Ransomware is a lucrative business. According to a recent report by security firm Sophos, one ransomware attack called SamSam, which attacks mainly healthcare organizations, has generated the attacker $6 million so far. With the wave of this epidemic continuing unabated, organizations face a tremendous risk of financial loss and business disruptions. Data, regardless of where it resides within your organization, must be protected to counter such a threat.

    Join us for this webinar to learn about how a holistic data protection approach, enabled by Micro Focus Data Protector and Micro Focus Connected MX, can be applied to:

    • Holistically protect your organization from ransomware
    • Securely back up data from servers and end-user devices
    • Enable simple data recovery in the event of a ransomware attack
Helping IT Organizations Perform Better
Join this channel to get insights into ways to simplify the complex needs of your IT business, reduce complexity and risk in your IT environment, gain understanding of how to successfully transition to the cloud and becoming more agile while reducing cost. You will hear from product experts, industry analysts, and customers as they discuss their experiences as well as their best practices. For more Micro Focus Operations Management solutions information please visit https://www.microfocus.com/en-us/solutions/it-operations-management.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: What’s New in Service Management Automation X 2019.05
  • Live at: May 30 2019 5:00 pm
  • Presented by: Vesna Soraic, Senior Product Marketing Manager and Steven Anderson, Senior Product Manager, Micro Focus
  • From:
Your email has been sent.
or close