What’s New in Service Management Automation X 2019.05

Presented by

Vesna Soraic, Senior Product Marketing Manager and Steven Anderson, Senior Product Manager, Micro Focus

About this talk

The confluence of machine learning and analytics with automation capabilities has made certain types of services possible in new ways and at new levels. Join us on this webcast and see how this latest release of Service Management Automation X (SMAX) turns the virtual agent into a smart virtual agent and expands its Enterprise Service Management (ESM) usage. Learn how the smart virtual agent can help you: • Save your service desk time • Resolve user’s issues faster • Empower your ESM journey

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Join this channel to get insights into ways to simplify the complex needs of your IT business, reduce complexity and risk in your IT environment, gain understanding of how to successfully transition to the cloud and becoming more agile while reducing cost. You will hear from product experts, industry analysts, and customers as they discuss their experiences as well as their best practices. For more Micro Focus Operations Management solutions information please visit https://www.microfocus.com/en-us/solutions/it-operations-management.