Discover the Value of Integrated Enterprise Service Management

Presented by

Troy DuMoulin, Pink Elephant and Tonya Scherba, Micro Focus

About this talk

Who are your customers, how do they define value, and how are you delivering that value? To answer these questions, Enterprise Service Management (ESM) extends the scope and focuses the context on a core set of business processes and automation requirements, critical for managing customer requests, providing knowledge, and enabling support via a shared service portal. Join us on this webcast and learn how ESM extends the principles of service management to all business units while focusing on the core practices that enable end-user productivity. Troy DuMoulin, VP of R&D at Pink Elephant, will demonstrate the value of an integrated approach to ESM process and automation, which prevents silos in the pursuit of value.
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Micro Focus is now part of OpenText. Join this channel to get insights into ways to simplify the complex needs of your IT business, reduce complexity and risk in your IT environment, gain understanding of how to successfully transition to the cloud and becoming more agile while reducing cost. You will hear from product experts, industry analysts, and customers as they discuss their experiences as well as their best practices. For more Micro Focus Operations Management solutions information please visit https://www.microfocus.com/en-us/solutions/it-operations-management.