How to Build High-Value Enterprise Services on Existing ITSM Investments

Presented by

Valerie O’Connell, Research Director, EMA and Rolf Frydenberg, CEO, Manag-E

About this talk

ESM is both a transformative and evolutionary next step for ITSM teams. It combines cutting-edge ideas and technologies with existing ITSM platforms, processes, people, and policies to drive innovative non-IT services into the enterprise—with great results for both IT and business interests. Join this webcast hosted by IT analyst firm EMA as Valerie O’Connell, research director at EMA, and Rolf Frydenberg, CEO at Manag-E, provide field research and practical advice designed to jump-start your ESM initiatives. You’ll learn about: • Factors that make ESM “transformational” (a strong qualitative indicator of success) • Practical “how-to” advice for building ESM services on existing ITSM capabilities • Areas of ESM deployment (number and types of functional areas served) • Active drivers for ESM adoption (considerations beyond the universal drive for cost savings) • ITSM as a basis for ESM adoption (ways that ITSM capabilities serve non-IT interests) • Automation enablers (use cases of automation for service management) • Measurable impacts for ESM initiatives (both quantitative and qualitative)

Related topics:

More from this channel

Upcoming talks (2)
On-demand talks (115)
Subscribers (27846)
Join this channel to get insights into ways to simplify the complex needs of your IT business, reduce complexity and risk in your IT environment, gain understanding of how to successfully transition to the cloud and becoming more agile while reducing cost. You will hear from product experts, industry analysts, and customers as they discuss their experiences as well as their best practices. For more Micro Focus Operations Management solutions information please visit