Name: How to Build High-Value Enterprise Services on Existing ITSM Investments
Start: 2019-09-11T15:00:00Z
End: 2019-09-11T15:00:57.000Z
Location: BrightTALK

Micro Focus is now part of OpenText.  Join this channel to get insights into ways to simplify the complex needs of your IT business, reduce complexity and risk in your IT environment, gain understanding of how to successfully transition to the cloud and becoming more agile while reducing cost. You will hear from product experts, industry analysts, and customers as they discuss their experiences as well as their best practices. For more Micro Focus Operations Management solutions information please visit  https://www.microfocus.com/en-us/solutions/it-operations-management.

It’s that time of year again! Get ready because it’s showtime for the latest releases of Network Operations Management (NOM), Network Node Manager i (NNMi), and Network Automation (NA).

Please join our product experts for an illuminating discussion of all the new capabilities and improvements you and your team can expect to enjoy. You’ll hear about:
• Enhanced support for SDN/SD-WAN.
• Greater scalability and reduced hardware requirements for the OPTIC Data Lake.
• UI and usability updates for OPTIC Flex Reporting, Performance Troubleshooting, and iSPIs.
• A modernized NA platform.
• New customer-requested features.

Our Technical Customer Success team will be there too. They’ll explore new OPTIC Data Lake capabilities and deployment options—and share time-saving tips and tricks for getting started with your next-generation operational database.

What’s New in NOM 2023.05

Many organizations have a cloud-first/only strategy. But infrastructure and apps remain in data centers during the transition. Operating in multiple clouds and on-prem increases the complexity – leading to unexpected costs, inconsistent service performance, and increased financial risks.

Implementing FinOps can be a visible and quick win for organizations of any size – freeing up funds for innovation. 

Learn how OpenText FinOps solution can help you cut waste and control spend. We will also discuss what role automation plays in improving FinOps best practices and how to put it in operation.

Tame Cloud Costs Across Your Organization

Jaguar TCS Racing uses Micro Focus big data analytics to mine billions of data points―looking beyond the obvious―to find the next competitive edge. Like Jaguar TCS Racing, you can optimize IT service performance by using the Micro Focus OPTIC Data Lake (powered by Vertica) to rapidly ingest huge volumes of monitoring data, even from third-party tools, normalize this data across multi-cloud and datacenter environments, and identify anomalies that speed troubleshooting and get you back in the race. Observability with AI insight into root cause is the key to running well.

How Micro Focus Powers Operations Management the Way It Powers Jaguar TCS Racing

The price tag on cloud is higher than businesses anticipate. The reason? Waste and inefficiencies that creep into your cloud due to a lack of visibility, control, optimization, and accountability.

Grab your coffee and join us at our virtual table to discuss the FinOps (cloud financial management) with David Linthicum, internationally recognized industry expert and thought leader. You’ll learn how to identify cloud waste and implement best practices for optimizing your cloud spend going forward. You’ll also learn about the Micro Focus approach to FinOps. More specifically, we’ll cover:

• Understanding the who, what, and why of cloud spending. Finding the cost monitoring data needed to understand cloud computing costs as part of FinOps.
• Finding cloud spending insights. What the spending data means, including cost spending observability for FinOps.
• Cloud spending optimization using FinOps. How to leverage FinOps data and observability to optimize efficiency using automation and return value to the business.

Host: 
• Travis Greene, Senior Director of ITOM Product Marketing, Micro Focus
Presenters:
• David Linthicum, Technology Visionary, Cloud Innovator, AI Pioneer, Best-Selling Author, and Speaker
• Bruno Labruere, Vice President of ITOM R&D, Micro Focus
• Alex Dominic Savio, Senior Product Manager, Hybrid Cloud Management, Micro Focus

Optimizing Your Cloud Costs with FinOps

Please join our product team leaders for an enlightening discussion about the latest network observability research—what’s real, what’s hype—and what’s new in Network Operations Management (NOM) 2022.11.

You’ll learn how to:
• Leverage insights gained from EMA’s network observability research (you’ll also get free access to the report).
• Expand your network observability with new support for streaming telemetry and webhook-based communications.
• Migrate from NPS to the OPTIC Data Lake with new deployment options.
• Cut troubleshooting time with the new OPTIC Flex Reporting experience and new topology maps with performance overlays.

Get ready to make 2023 your best network operations year ever!

What’s New in NOM?

IT Asset Management (ITAM) is always evolving—a good thing. But here’s the downside: 

If your Hardware Asset Management (HAM) and Software Asset Management (SAM) solutions were deployed mainly for on-prem operations, they’re now fragmented, expensive, hard to upgrade, and incompatible with new technologies. Plus, given the great exodus to cloud infrastructures and software-as-a-service (SaaS), your ITAM solution may have fallen behind.

Join this webinar to see what a next gen ITAM solution—one built for today’s hybrid IT environments and tomorrow’s infrastructures—should look like. You’ll watch a demo of Micro Focus Asset Management X (AMX) and discover how AMX can bring your ITAM strategy to life.

Exploring Next-Gen IT Asset Management

More than 90% of today’s global enterprises use hybrid clouds—yet more than 40% of companies are not using any hybrid cloud management solution.

If you want to better understand what a hybrid cloud management solution can do for you, join this webinar. Eveline Oehrlich, industry analyst at Research In Action, and Alex Rwankuba, Product Marketing Manager at Micro Focus, will cover:
• The range of hybrid cloud management solutions and their subcategories.
• How the right solution can help you develop, deploy, and manage infrastructure and services in the cloud—and on premises.
• Market trends around investments and subcategory priorities.
• Optimizing your hybrid cloud strategy with modern management solutions.

Modern Tips for Managing Hybrid Cloud Environments

Jump into the driver’s seat for a first-hand look at what it actually takes to prepare for race day at our Virtual Garage Tour in NYC!

Meet Team Principal, James Barclay, as he gives you a look at the all-electric Jaguar I-TYPE 5 race car—the future of racing. Learn about the technological innovations that power the fastest growing global motorsport in the world—ABB FIA Formula E World Championship.

Then, experience a deeper dive into the technology as we discuss how you can optimize IT service performance by using the Micro Focus OPTIC Data Lake (powered by Vertica) to rapidly ingest huge volumes of monitoring data, normalize this data across multi-cloud and datacenter environments, and identify anomalies that speed troubleshooting and get you back in the race. Observability with AI insight into root cause is the key to running well.

You’ll learn:
• How to gain full observability with the OPTIC Data Lake (powered by Vertica), which rapidly ingests and normalizes high volumes of IT monitoring data.
• How to keep services running smoothly through AI that looks across all your data to quickly identify anomalies and accelerate troubleshooting.
• How to save time by using automated event correlation that automatically builds and maintains correlation rules and reduces event storms.
• How to gain trust in AI decisions through our unique transparency and AI training capabilities.

Don’t miss this rare, behind-the-scenes opportunity!

Jaguar TCS Racing Virtual Garage Tour―NYC, Power IT Ops the Way it Powers Racing

With the proliferation of new technologies, finding and fixing problems takes more of your valuable time than it should. That’s why observability of your entire IT estate, including your clouds, is so important.

Join our webinar to learn how you can achieve complete observability with award-winning Operations Bridge. You’ll walk away with new ideas about freedom of deployment—whether on premises, in your cloud, our taking advantage of our SaaS capabilities. We’ll cover:
• Hyperscale cloud observability and why you need it.
• What’s new in Operations Bridge 2022.05.
• Integrations with new monitoring and ITSM tools.

Operations Bridge 2022.05—Has SaaS, More Observability

Here’s exciting news! The May 2022 releases of Network Operations Management (NOM), Network Node Manager i, and Network Automation are here. Join our team leaders for a discussion of the new capabilities now available to you.

Here’s a sneak peek of our updates:

NOM Reporting – SaaS
• Simplify your transition from Network Performance Server (NPS) to the OPTIC Data Lake with NOM Reporting – SaaS. 
• See how reporting and dashboarding capabilities–including the powerful Performance Troubleshooting module–deliver faster, more intuitive analysis and reporting using the SaaS-based data lake.
• Learn how to easily access NOM data with the cloud-native BI tools you already use or via integrated reporting options.

Incident and Performance Troubleshooting
• Gain new insights for your performance data in new chart types, such as TopN tables and Pie Charts, and consolidate data with Group by and aggregation options.
• Better understand traffic data in Performance Troubleshooting and Incident Troubleshooting workflows.
• View network paths using specified nodes or interfaces for source and destination to identify related objects, then troubleshoot and complete the process with automated configuration-change capabilities.

Monitoring for change
• See how our powerful new workflow-based user interface allows operators to monitor for performance-impacting change from a single dashboard.

What’s New in the Latest NOM Release?

According to Gartner Research, CIOs, IT leaders and the entire IT team must be focused on a Human-Centric Design for the Workplace. Research In Action calls this delivering a Connected Service Experience (CSX), and it relates closely to your efforts in IT Service Management (ITSM) and Enterprise Service Management (ESM).

Join us for a one-hour session with Eveline Oehrlich, VP and Research Director at Research In Action, to learn how to implement a Connected Service Experience. A Connected Service Experience is the experience an employee, customer, partner, or other constituency has during a specific engagement with an organization or institution. It is typically shaped and dependent on the speed, quality, and efficiency of integrations across tasks, processes, and decisions demanded and provided. With experience becoming king in the digital age, it is more important now than ever that businesses create Connected Service Experiences for their employees, customers, and partners.

In the last third of the session, Vesna Soraic, Head of Product Marketing for Service and Cloud Management at Micro Focus, will discuss how Micro Focus solutions support the Connected Service Experience.

You will gain insights into:
• How enterprise, employee, customer and connected service management and experiences are defined.
• The global maturity states of CSX, ESM, ITSM, and market trends.
• Top ESM investment areas prioritized with an eye towards the CSX.
• How ESM can enable your organization to deliver a CSX.
• How Micro Focus SMAX supports the CSX.

Ushering Your ESM Journey Towards a Connected Service Experience

As the primary interface between IT and users, your service management tool plays a key role in your operation. To play that role well, it must work seamlessly with all aspects of configuration, monitoring, automation, and provisioning. 

In this interactive session, Mike Crabtree, ITOM Solution Consultant at Micro Focus, discusses ways to achieve that critical integration. He’ll cover:
• All the integration points of running a service—and the value of each point.
• How AI can help you enhance your services—for example, the Closed Loop Incident Process, which is as valuable in today’s hybrid environments as it was before virtualization.
• How important it is for your service management tool to support customer portals, integration, workflows, and knowledge.

We hope you’ll join us.

Service Management Is Not an Island

If you’re looking for a simple, unified approach to hybrid multicloud management, your search is over.

Our proven solution—Micro Focus Hybrid Cloud Management X (HCMX)—is now available as SaaS. Built for seamless adoption and low TCO, HCMX SaaS enables rapid provisioning of apps and infrastructure, cloud cost optimization, policy-based compliance, and more.

Join this webinar to learn about the benefits of HCMX SaaS, the 2022 cloud market landscape, and how your organization can overcome today’s cloud challenges.

Manage All Your Clouds with SaaS Simplicity

Crafting a compelling business case for moving your on-premises ESM/ITSM solution to SMAX SaaS is easier than you might think. 

In just 30 minutes with our ESM and business case experts, you’ll learn how to do it. We’ll cover the tangible cost savings to include and offer pointers on how to best present the significant business value SMAX SaaS delivers. In the end, top management will thank you.

Creating Your Business Case for SMAX SaaS

What’s new in Operations Bridge you ask. A lot. In this webinar we’ll talk about the processes of moving to Operations Bridge – SaaS and the benefits you’ll realize. We also have new integrations to help you consolidate your silos into a centralized data lake and analyze and easily report on all your data to speed troubleshooting and remediation.

Join this webinar and learn: 
• What is Operations Bridge – SaaS.
• How to move an on-premises Operations Bridge to SaaS. 
• What are the new Operations Bridge integrations.

New Operations Bridge Gets SaaS-y

To speed up resource provisioning and software iterations, organizations have adopted Infrastructure as Code (IaC), along with new CI/CD tools, as the modus operandi. Now central IT faces daunting governance challenges, requests for faster fulfilment, and competing Dev versus Ops mindsets. 

Join us to learn how you can ease these headaches—and give developers more freedom, flexibility, and simplicity—with Micro Focus Hybrid Cloud Management X. We’ll discuss:
• How to easily integrate with DevOps tools to create the environment your developers want.
• How to improve self-service, simplify provisioning, and leverage various IaC technologies.
•	How to retain IT control and govern resources with greater ease and transparency.
•	What's new, what's coming soon, and why it matters.

Power to Developers, Control for IT in 2022

Fast, easy, personalized digital services drive our lives as consumers. As employees, we expect the same level of consumer-style service at work. 

Enterprise Service Management (ESM) can help satisfy employees in the digital workforce by standardizing and unifying methods for service delivery and support—and by automating digital workflows across IT and business functions. With modern AI, machine learning, and robotic process automation, your ESM software implementation can be a painless one. 

Join this webinar to learn how ESM makes it possible to:
• Deliver superior and consistent employee experiences.
• Extend your IT service desk reach.
• Collaborate without effort.

Discover how to create better workplaces for everyone—and how Micro Focus Enterprise Service Management solutions can help.

Thinking Beyond IT Service Management (ITSM)

The team at Micro Focus is hard at work delivering new capabilities for Network Operations Management (NOM). Join product team leaders as they discuss the latest capabilities for NOM including:  

• Improve response time for incidents with a workflow-based UI – New user interface unifies incident information, detailed performance troubleshooting data, configuration and diagnostic change data, and configuration change deployment all from a single operational dashboard. Enhancements include: 
o     Faster root cause determination with new baseline, configuration change, and diagnostic (running state) overlays on performance graphs in both Performance Troubleshooting and Incident Troubleshooting dashboards 
o     New path tracing delivers faster problem isolation and relationship understanding for included nodes along the layer 3 network path  

• Reducing MTTR by monitoring for change with both configuration and diagnostic change indicators  

• Enhancing communications with OPTIC dashboards and reporting  

• Reduce cost of ownership and increase flexibility with cloud deployment options – NOM now allows for both on-prem, cloud deployment, and hybrid deployments to improve flexibility and reduce costs associated with acquisition of compute for on-premises deployments  

Additionally, we’ll cover enhancements in deployment capability, new license options, and security enhancements in both Network Node Manager i and Network Automations.

What’s New in Network Operations Management – December 2021

ESM is both a transformative and evolutionary next step for ITSM teams. It combines cutting-edge ideas and technologies with existing ITSM platforms, processes, people, and policies to drive innovative non-IT services into the enterprise—with great results for both IT and business interests. 

Join this webcast hosted by IT analyst firm EMA as Valerie O’Connell, research director at EMA, and Rolf Frydenberg, CEO at Manag-E, provide field research and practical advice designed to jump-start your ESM initiatives.

You’ll learn about:
• Factors that make ESM “transformational” (a strong qualitative indicator of success)
• Practical “how-to” advice for building ESM services on existing ITSM capabilities
• Areas of ESM deployment (number and types of functional areas served)
• Active drivers for ESM adoption (considerations beyond the universal drive for cost savings)
• ITSM as a basis for ESM adoption (ways that ITSM capabilities serve non-IT interests)
• Automation enablers (use cases of automation for service management)
• Measurable impacts for ESM initiatives (both quantitative and qualitative)

How to Build High-Value Enterprise Services on Existing ITSM Investments

Enterprise Service Management

ITSM

IT Service Management

Service Delivery

ITIL

IT Service Desk

IT Services

Automation

Integration

Service Catalog

Welcome to the virtualization community on BrightTALK! Whether it affects servers, storage, networks, desktops or other parts of the data center, virtualization provides real benefits by reducing the resources needed for your
infrastructure and creating software-defined data center components. However, it can also complicate your infrastructure. Join this active community to learn best
practices for avoiding virtual machine sprawl and other common virtualization pitfalls as well as how you can make the most of your virtualization environment.

Virtualization

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

The IT security community on BrightTALK is composed of more than 200,000 IT security professionals trading relevant information on software assurance, network security and mobile security. Join the conversation by watching on-demand and live information security webinars and asking questions of experts and industry leaders.

IT Security

The data center management community focuses on the holistic management and optimization of the data center. From technologies such as virtualization and cloud computing to data center design, colocation, energy efficiency and monitoring, the BrightTALK data center management community provides the most up-to-date and engaging content from industry experts to better your infrastructure and operations. Engage with a community of your peers and industry experts by asking questions, rating presentations and participating in polls during webinars, all while you gain insight that will help you transform your infrastructure into a next generation data center.

Data Center Management

Practicing business intelligence allows your company to transform raw data into sets of insights for targeted business growth. The business intelligence and analytics community on BrightTALK is made up of thousands of data scientists, database administrators, business analysts and other data professionals. Find relevant webinars and videos on business analytics, business intelligence, data analysis and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Business Intelligence and Analytics

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful distribution and logistics insights. Connect with experts and colleagues to get the most up-to-date knowledge on design, planning, execution, control, and monitoring of supply chain activities to build your competitive infrastructure, leverage worldwide logistics and create value.

Distribution and Logistics

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

How to Build High-Value Enterprise Services on Existing ITSM Investments

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OpenText IT Operations Management