Enterprise Service Management, AI, and Emerging Technologies

Presented by

Roy Atkinson, Service Management and Support Industry Analyst, HDI and Michael Pott, Product Marketing, Micro Focus

About this talk

Is enterprise service management (ESM) merely a hype term, or are organizations actually doing it? What are the business drivers for expanding service management out of IT and across the organization? Which lines of business are adopting service management? What advantages does artificial intelligence (AI) bring to the table? In this webinar, we’ll discuss: • The current state of ESM – is it expanding? • What are the influences on the adoption of ESM? • What is the role of AI in the adoption and expansion of ESM? This webinar will help you understand the advantages of ESM and the increasing role of emerging technologies to enable it.
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