SMAX and RPA: Automating Service Management the Smart Way

Presented by

Michael Pott, Product Marketing Manager, Micro Focus

About this talk

SMAX overcomes the limitations of manual ESM and ITSM tools to deliver a connected, automated, informed experience—powered by machine learning—to every employee. The integration of robotic process automation with SMAX takes ESM to the next level. Join this session to learn about: • Saving time by automating processes, workflows and tasks • Reducing errors of manual work with robots that do it for you • The integration of OO and RPA with SMAX • Putting it all together – see a sample use scenario • How easy it is to extend the solution with codeless configuration Service management automation becomes intuitive with SMAX. And – it’s simple, fast, and codeless. Smarter for employees. Smarter for IT.

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