Getting Down to Business: Chatbots for the Enterprise

Presented by

Vesna Soraic, Micro Focus, Andy Froehlich, West Gate Networks and Peter Krass, Information Week

About this talk

Conversational AI can improve customer and employee engagement for your organization. Beyond Alexa in the home, enterprises are implementing intelligent agents based on conversational AI to drive efficiencies in how their employees navigate business processes, and how customers get valuable support from an enterprise like yours. Expense processing, corporate employee directories, IT help desks, purchasing/acquisition, and customer sales and product support are just some of the ways that companies are leveraging machine learning and AI in enterprise applications. • Learn how enterprise software agents are delivering answers to customer and employee questions today • Understand how 24x7 access to online, interactive help enhances customer and employee satisfaction • See how conversational AI -- commonly exemplified by chatbots -- can free IT, HR, and call center staffers and others from mundane, repetitive tasks • Find out how conversational AI technologies work with existing enterprise applications such as CRM, payroll, and HR software • Get guidance on what your organization can do to make process automation along with employee and customer engagement real
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