Are ITSM and Enterprise Service Management one and the same?
Services, applications and processes are more connected than ever through digital transformation. IT teams have mastered the delivery and management of services, and other enterprise functions such as HR, finance, legal, marketing are ready for a service automation revolution now. Yet, business innovation and operational excellence compete for resources with the continuous improvements around employee and customer experience, all in light of a growing skill gap. Your ability to automate IT services qualifies your team to offer and manage digital services for your business teams.
Join Eveline Oehrlich, VP and Research Director at Research In Action and Michael Pott, Product Marketing Manager at Micro Focus for a one-hour session to explore the convergence of IT, Enterprise and Operational Service Management touching on the human, process and technology requirements for such a digital service transformation journey.
Learn how to go about managing any service efficiently and effectively and get ready for intelligent service automation and intelligent services through tactical and strategic steps to your service management convergence.
RecordedJun 18 202062 mins
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Doron Orbach, Sr. Product Manager, Universal Discovery and Bill Dyck, Sr. Product Manager, Universal Discovery, Micro Focus
You can’t effectively manage what you don’t know about. That’s why gaining full visibility of all your resources—including cloud resources—is so important.
But that’s easier said than done when you’re looking at different configuration views offered by different cloud platforms. When you need to capture critical info that multiple teams are adding into cloud tags. And when you’re simultaneously tracking on-premises and remote assets.
Join our webinar to learn how Micro Focus Universal Discovery and CMDB deliver complete visibility across multicloud, on-premises, containerized, and work-from-home environments. The result—faster cloud migration and stronger management of your IT assets.
Vesna Soraic, Head of ESM Product Marketing and Michael Pott, Senior Product Marketing Manager, Micro Focus
There is a direct connection between customer experience, employee experience and revenue. Various studies have shown that companies that prioritize employee experience achieve multiple times faster revenue growth. It is difficult for IT to satisfy business and employee demands with too much work and too little time and resources. The best approach is workflow automation across the enterprise. Micro Focus Enterprise Service Management (ESM) solutions help improve the employee experience through smart, AI-based automation.
In this webinar, you will hear about key enhancements and new innovations from the last 12 months for the following products:
• Service Management Automation X (SMAX)
• Asset Management X (AMX)
• RPA and Operations Orchestration (OO)
• Hybrid Cloud Management X (HCMX)
• Universal Discovery (UD) and UCMDB
Micro Focus can help you resolve the challenge of serving your remote workforce and improving their experience. We prepared this webinar for you to discuss the most important new capabilities that will help you multiply your staff performance and be more proactive in supporting your employees.
Travis Greene, Sr. Director of ITOM Product Marketing and Neil Miles, Senior Product Marketing Manager, Micro Focus
We all want IT to work like a car—just push a button and let it take you where you need to go. By simplifying the complexity of IT transformation, IT automation platforms get you closer to that reality. But not all platforms are created equal. Many are blank slates that compound IT drama—with their custom coding requirements, unpredictable costs, and inflexible deployment options.
Micro Focus OPTIC (the Operations Platform for Transformation, Intelligence and Cloud) is different.
Join our info-packed session to hear what sets it apart. You’ll learn how it helps you deliver the self-driving IT your business craves. And how it empowers you to transform without drama by building on what already works.
You might be familiar with Micro Focus Asset Manager, but have you seen Micro Focus Asset Management X (AMX) yet? This next-generation, stand-alone IT Asset Management (ITAM) and Software Asset Management (SAM) solution is building on the extensive best practices and knowledge gathered from the Asset Manager experience, and is delivered in a new modern platform that can be deployed on-premises, in the cloud, or even consumed via a SaaS model—depending on your needs.
The new solution enables you to optimize your hardware and software assets, stay compliant, and be prepared for software audits. It also enables you to manage the financial side of your assets and subscriptions. Micro Focus Asset Management X (AMX) is built on an expandable back-end platform that allows you to integrate your software and asset management data into other Micro Focus solutions for service management and hybrid cloud management. Come check out the future of IT Asset Management (ITAM) and software asset management (SAM) from Micro Focus.
David Linthicum, Analyst, GigaOM; Gary Brandt, Manoj Mohanan and Michael Procopio, Micro Focus
Join us to hear why public cloud monitoring tools don’t give you everything you need for effective end-to-end cloud and on-premises observability. You’ll hear David Linthicum, a recognized cloud expert, discuss his recent paper on cloud monitoring. We’ll also cover our latest innovations, OPTIC, event reduction techniques and discuss our latest integrations with third-party domains and tools.
Kate Seamans, Director of ESM, Whitlock IS and Mindi Crozier, Director, Service Management, Global Payments
Whitlock has been a long time partner with Global Payments. Recently, this large, global corporation merged with TSYS, and the task of combining technologies commenced. These companies have multiple ITSM products, and the decision was made to move off the disparate products into a unified SMAX platform.
Join us for an interview with GP’s Mindi Crozier as we delve into why SMAX was a good fit to bring these two companies together for Enterprise Service Management.
• Strategies to take advantage of SMAX’s agility of deployment
• Utilizing SMAX Studio to support a company’s processes and keep current with updates
• Flexible licensing of SMAX supports a customer’s need to reduce costs
Are you an existing Server Automation (SA) customer that has been wondering how Data Center Automation could help bring additional value to your organization? Join us in this webinar to learn how you can leverage DCA to help automate your service governance processes through smarter patching, continuous compliance management, and enhanced extensibility and reporting. With our current customer appreciation program, existing SA customers are eligible for a free, 1 to 1 license exchange from any version of Server Automation to our Data Center Automation Premium edition! There’s never been a better time to explore the additional value that DCA can bring to your organization – join us to learn more!
IT Service Management doesn’t go away in cloud-centric environments. Yet, traditional incident, change and CMDB management approaches don't work for fast-moving cloud services. This session provides guidance on how I&O leaders must shift the focus of dependency analysis and the role of the CMDB to make it fit for purpose in a cloud world.
Guest Speaker: Roger Williams, VP Analyst at Gartner
Roger Williams covers CMDB process and tools, IT asset management (ITAM) tools, IT operations discovery tools, and hybrid digital infrastructure management (HDIM), and is actively researching infrastructure architecture strategies, infrastructure technical debt assessment approaches and I&O capabilities to inform I&O strategy. Mr. Williams' focus is on helping clients maximize the value they obtain from their technology investments. He joined Gartner after an extensive IT career spanning more than 20 years in Fortune 50 retail companies. He is also a published author and holds numerous certifications across the spectrum of IT disciplines.
Jump-start your automation efforts for the new year with real-world RPA insights. Our international panel of technology experts will discuss how they’re helping companies in diverse industries successfully adopt and scale RPA. Join us to hear their valuable lessons-learned about RPA—and where they think it’s going next.
Here is a preview of our discussion:
• Why companies turn to RPA
• RPA’s role in digital transformation
• What companies are automating with RPA
• Overcoming typical RPA implementation challenges
• How to measure RPA success
• Best practices and advice for starting RPA
• What to expect from RPA in 2021
Our distinguished panel of experts will include:
• Shay Wissotzky Cohen, Market Development Manager, Micro Focus
• Max Börjesson, Solution Architect, Lemontree Enterprise Solutions AB
• Rolf Frydenberg, CEO, Manag-E Nordic AS
• George Cheimonidis, Business Development & Innovation Manager, Performance Technologies
• Joe Madden, President, Greenlight Group
• Jeffrey M. Jamieson, President, Whitlock Infrastructure Solutions
Michael Pott, Senior Product Marketing Manager, Micro Focus and Cassandra Mooshian, Senior Analyst, Omdia
Robotic process automation (RPA) is no longer confined to the domain of scientific research and advanced robotics – it’s swiftly becoming a valuable enterprise technology platform for advancing business process automation. Processes such as inventory management, financial reporting, service desk management, and more can be elevated and simplified with zero-touch automation. RPA transforms such as previously manual tasks as self-service catalog ordering, updating HR information in multiple applications, and initiating requests on external service provider websites.
In this webinar, you’ll learn how to:
• Save time by automating processes, workflows and tasks
• Reduce manual errors with robots that do the work for you
• Easily extend the solution with codeless configuration
Bill Dyck, Pramila Devineni and Wes Heaps, Micro Focus
Let’s face it, no one likes software audits. Getting an accurate picture of your installed software is hard enough—but containerized micro-services, cloud use, and endpoints outside the firewall complicate matters further. Luckily, Micro Focus Universal Discovery and Universal CMDB can help.
At this webinar, you’ll learn how built-in discovery and CMDB enable you to:
• Deliver more accurate license counts for your organization.
• Use software utilization data to better rationalize licenses.
• Engage in more cost-effective IT and software asset management (ITAM/SAM)
With a clear picture of all your software assets, you can make smarter decisions about them. You can also stop worrying about your next software audit.
Brian Kaplan, Product Management Leader and Jon Kies, Product Marketing Leader, Micro Focus
Ready to take Micro Focus Network Operations Management (NOM) to the next level?
Join Micro Focus NOM product leaders for an enlightening overview of new features for Collect Once Store Once Data Lake (COSO), our new Performance Troubleshooter, and a powerful new reporting engine. We’ll also walk you through upgrade paths for NOM, Network Node Manager, or Network Automation—to help you decide how and when to move to our latest versions.
Vesna Soraic, Product Marketing Lead, Micro Focus & Travis Greene, Sr. Director of ITOM Product Marketing, Micro Focus
The COVID-19 pandemic has pushed all businesses towards delivering new digital services. Analysts predict accelerated digitization by three to four years. As we recover, returning to the old normal is insufficient – we must use this disruption to give business and IT users alike the autonomy they crave to get work done.
In recent years, leading companies have been adopting Enterprise Service Management (ESM), starting with an enterprise service desk and progressing to automated service delivery and support for non-IT services. But ESM is not just implementing ITSM concepts into HR, facilities and other corporate functions. It is about giving users the freedom to work the way they work best.
For that to work, your ESM approach is going to need a level of automation and AI that exceeds the pre-pandemic old normal. Join our webinar to learn how to:
• Create a single, enterprise service catalog with automated fulfilment, including public cloud services
• Act on every enterprise service request without building technical debt with entirely codeless workflows
• Automate your processes with Robotic Process Automation (RPA) across teams, tools and environments
• Leverage embedded AI to deliver more resilient services, everywhere
• Create the business case for ESM
Register now and find out how enterprise service management can help your business adapt to the new normal with resiliency for the future.
Jon Kies, Sr. Manager, ITOM Product Marketing and Michael Procopio, Operations Bridge Product Marketing Manager, Micro Focus
In this webinar, expand your understanding of how Micro Focus extends AIOps. You’ll get a front-row seat to hear what industry experts are saying, engage directly with the Micro Focus product management team, and see Micro Focus Operations Bridge in action.
• Operations Bridge and NNMi now have a connection through a shared instance of Collect Once Store Once (COSO) Data Lake
• Data Center Automation adds Operational Security (OpSec) to AIOps by providing Vulnerability and compliance data
• Operations Bridge, Operations Orchestration, Data Center Automation and Network Automation provide coordinated automation for AIOps
Charles Betz, Forrester; Conan de Faoite, FireEye; Charl Joubert, University of Pretoria; Vesna Soraic, Micro Focus
An increasingly volatile environment is challenging service support organizations worldwide. Trends to remote work combined with high expectations for responsiveness make delivering services more difficult than ever. Employees need not only IT services, but also seamless access to business services such as HR and supply chain. Furthermore, as organizations become increasingly digitally dependent, the resilience of their systems becomes ever more important. The modern organization must be able to rapidly identify issues and dispatch the right teams to fix them, in environments of growing complexity.
Come to this webinar and learn:
• How ESM is centrally positioned to support the knowledge worker
• The impact of COVID-19 on the service desk
• How digital organizations are adapting to the new normal, and keeping their systems available
Stephen Elliot, IDC, Joy King, Micro Focus and Dan Wood, Micro Focus
Digital transformation (DX) requires a balance of speed, agility, risk, quality and business value. Learn how to achieve this balance by using artificial intelligence (AI) and machine learning (ML) across your organization, including back-end systems of record (SoRs).
Join IDC and Micro Focus for a webinar where we:
• Analyze the opportunities and struggles that organizations encounter as they evolve in terms of digital innovation
• Describe process, organizational and automation strategies that can support success
• Share IDC research on the importance of AI and ML for DX
• Outline smart digital transformation execution and the Micro Focus suite of technology and capabilities
Sandy Snyder, IT Operations Management Solution Architect and Wes Cooper, Product Marketing Manager, Micro Focus
Join us for our upcoming OpsBridge webinar as we share updates on our latest product innovation and feature enhancements for the 2020.08 release. You will get a first look at our new vulnerability and compliance scanning functionality, which reduces security and compliance risks by proactively scanning and remediating vulnerabilities in your IT estate.
Learn about our new cross-domain reporting on top of a shared Collect Once Store Once (COSO) data lake architecture. Additionally, find out how to use our new AI-based automated event correlation to drastically reduce event noise and prioritize the most important alerts with zero configuration needed. Lastly, cutting edge thought leadership from industry analyst on what to look for in an AIOps solution, and how to be successful in deploying it.
-Vulnerability Scanning Now in as part of OpsBridge Ultimate
-Cross-domain (network, system, app) reports from a shared COSO
-Automated Event Correlation (AEC) is now
• Correlate cross-node using topology
• Steer the Automatic Event Correlation algorithm with and custom attributes
• Improved algorithm to handle event "noise"
• Best Practices documentation on when to use TBEC/SBEC/AEC
-Other enhancements and how to request an enhancement
Alex Rwankuba, Product Marketing Manager & Jo De Baer, Senior Product Manager, Micro Focus
If your business is like many others, it is running in a hybrid cloud because it needs flexibility and choice. Hybrid or multi-cloud is the new standard. And yet, despite the high quality of public cloud services and abundant documentation and learning opportunities from their providers, enterprises are tripped up on complexity and costs. How can enterprises keep pace with the intense demand for new cloud services?
Micro Focus Hybrid Cloud Management X (HCMX) makes it much simpler to satisfy demand for hybrid, multi-cloud services by automating fulfillment across a broad set of cloud-based platforms while transparently enforcing service governance during day-to-day operations.
Join us for this webinar to learn:
• How to provide a user experience which satisfies all users of cloud services, based on machine learning
• How to offer a large variety of cloud service requests and configurations, while keeping your catalog lean
• How to implement automated fulfilment by orchestration for both cloud service provisioning and maintenance
• When and how to enforce governance in a way that business units appreciate, by defining policies together with IT
• When should cloud management and service management converge
The latest version of DCA is packed with new features and integrations all designed to deliver even more value to our customers.
Join us in this webinar as we discuss what's new in DCA 2020.08. We'll cover a range of topics from integrations that simplify the user experience and make onboarding of new resources quicker and easier, to the new reporting features found in DCA. We'll also cover some recent analyst materials about DCA. There's plenty to be excited about!
Join this channel to get insights into ways to simplify the complex needs of your IT business, reduce complexity and risk in your IT environment, gain understanding of how to successfully transition to the cloud and becoming more agile while reducing cost. You will hear from product experts, industry analysts, and customers as they discuss their experiences as well as their best practices. For more Micro Focus Operations Management solutions information please visit https://www.microfocus.com/en-us/solutions/it-operations-management.
Are ITSM and Enterprise Service Management one and the same?Eveline Oehrlich, VP and Research Director, Research In Action and Michael Pott, Product Marketing Manager, Micro Focus[[ webcastStartDate * 1000 | amDateFormat: 'MMM D YYYY h:mm a' ]]61 mins