Name: Don’t Let the Cloud Ruin Your IT Service Management
Start: 2021-01-21T16:00:00Z
End: 2021-01-21T16:00:58.000Z
Location: BrightTALK
Rating: 4.38

IT Service Management doesn’t go away in cloud-centric environments. Yet, traditional incident, change and CMDB management approaches don't work for fast-moving cloud services. This session provides guidance on how I&O leaders must shift the focus of dependency analysis and the role of the CMDB to make it fit for purpose in a cloud world.

Guest Speaker: Roger Williams, VP Analyst at Gartner
Roger Williams covers CMDB process and tools, IT asset management (ITAM) tools, IT operations discovery tools, and hybrid digital infrastructure management (HDIM), and is actively researching infrastructure architecture strategies, infrastructure technical debt assessment approaches and I&O capabilities to inform I&O strategy. Mr. Williams' focus is on helping clients maximize the value they obtain from their technology investments. He joined Gartner after an extensive IT career spanning more than 20 years in Fortune 50 retail companies. He is also a published author and holds numerous certifications across the spectrum of IT disciplines.

Don’t Let the Cloud Ruin Your IT Service Management

Change Management

Cloud

Cloud Computing

CMDB

Gartner

IT Operations

ITSM

ITSM Strategy

Micro Focus

Welcome to the virtualization community on BrightTALK! Whether it affects servers, storage, networks, desktops or other parts of the data center, virtualization provides real benefits by reducing the resources needed for your
infrastructure and creating software-defined data center components. However, it can also complicate your infrastructure. Join this active community to learn best
practices for avoiding virtual machine sprawl and other common virtualization pitfalls as well as how you can make the most of your virtualization environment.

Virtualization

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

The IT security community on BrightTALK is composed of more than 200,000 IT security professionals trading relevant information on software assurance, network security and mobile security. Join the conversation by watching on-demand and live information security webinars and asking questions of experts and industry leaders.

IT Security

The data center management community focuses on the holistic management and optimization of the data center. From technologies such as virtualization and cloud computing to data center design, colocation, energy efficiency and monitoring, the BrightTALK data center management community provides the most up-to-date and engaging content from industry experts to better your infrastructure and operations. Engage with a community of your peers and industry experts by asking questions, rating presentations and participating in polls during webinars, all while you gain insight that will help you transform your infrastructure into a next generation data center.

Data Center Management

Practicing business intelligence allows your company to transform raw data into sets of insights for targeted business growth. The business intelligence and analytics community on BrightTALK is made up of thousands of data scientists, database administrators, business analysts and other data professionals. Find relevant webinars and videos on business analytics, business intelligence, data analysis and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Business Intelligence and Analytics

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful distribution and logistics insights. Connect with experts and colleagues to get the most up-to-date knowledge on design, planning, execution, control, and monitoring of supply chain activities to build your competitive infrastructure, leverage worldwide logistics and create value.

Distribution and Logistics

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Don’t Let the Cloud Ruin Your IT Service Management

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