Agility, Ease of Use and Cost Reduction strategies for unifying a global company

Presented by

Kate Seamans, Director of ESM, Whitlock IS and Mindi Crozier, Director, Service Management, Global Payments

About this talk

Whitlock has been a long time partner with Global Payments. Recently, this large, global corporation merged with TSYS, and the task of combining technologies commenced. These companies have multiple ITSM products, and the decision was made to move off the disparate products into a unified SMAX platform. Join us for an interview with GP’s Mindi Crozier as we delve into why SMAX was a good fit to bring these two companies together for Enterprise Service Management. • Strategies to take advantage of SMAX’s agility of deployment • Utilizing SMAX Studio to support a company’s processes and keep current with updates • Flexible licensing of SMAX supports a customer’s need to reduce costs

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