Moving Forward with Enterprise Service Management: Leaping towards Strategic ESM

According to 2021 State of the CIO 2021 report (http://view.ceros.com/idg/spring-issue/p/22), driving business innovation is for 38% of CIOs one of the top activities they plan to spend more time on in the coming years. Other initiatives such as redesigning business processes, aligning IT initiatives with business goals and improving IT operations and systems are atop the list as well. Is this news? Not really but the future of work and the way of working is going to be different and one thing many organizations are realizing is that it will bring additional challenges for IT and the business. How to keep an increasingly remote workforce productive, engaged and enabled to deliver excellent products and services to customers is causing strategy discussions across the business and technology teams. For many leaders, the vision to empower their workforce through the integration of technology and the ability to work from anywhere will accelerate the adoption of Enterprise Service Management. Making the leap from automating IT services towards enterprise services is not difficult – if you possess the right characteristics to transform. Join us for an hour session where we share with you how such a transformation is possible. Eveline Oehrlich, VP and Research Director at Research In Action and Vesna Soraic, Head of Product Marketing at Micro Focus will share their insights on why you should transform towards ESM to thrive in these changing times. Key topics of key skills and culture, top areas of focus, and ideas for how to make the leap towards Enterprise Service Management will be discussed. Key insights into: • The future of work has accelerated the need for service thinking and leading change efforts • Optimization, automation, and standardization will need to be balanced with driving business innovation • How Enterprise Service Management can support a happy and healthy workforce by transforming existing enterprise services