Thinking Beyond IT Service Management (ITSM)

Presented by

Vesna Soraic, Head of Product Marketing and Michael Pott, Senior Product Marketing Manager, Micro Focus

About this talk

Fast, easy, personalized digital services drive our lives as consumers. As employees, we expect the same level of consumer-style service at work. Enterprise Service Management (ESM) can help satisfy employees in the digital workforce by standardizing and unifying methods for service delivery and support—and by automating digital workflows across IT and business functions. With modern AI, machine learning, and robotic process automation, your ESM software implementation can be a painless one. Join this webinar to learn how ESM makes it possible to: • Deliver superior and consistent employee experiences. • Extend your IT service desk reach. • Collaborate without effort. Discover how to create better workplaces for everyone—and how Micro Focus Enterprise Service Management solutions can help.

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Join this channel to get insights into ways to simplify the complex needs of your IT business, reduce complexity and risk in your IT environment, gain understanding of how to successfully transition to the cloud and becoming more agile while reducing cost. You will hear from product experts, industry analysts, and customers as they discuss their experiences as well as their best practices. For more Micro Focus Operations Management solutions information please visit https://www.microfocus.com/en-us/solutions/it-operations-management.