Service Management Is Not an Island

Presented by

Mike Crabtree, ITOM Solution Consultant, Micro Focus

About this talk

As the primary interface between IT and users, your service management tool plays a key role in your operation. To play that role well, it must work seamlessly with all aspects of configuration, monitoring, automation, and provisioning. In this interactive session, Mike Crabtree, ITOM Solution Consultant at Micro Focus, discusses ways to achieve that critical integration. He’ll cover: • All the integration points of running a service—and the value of each point. • How AI can help you enhance your services—for example, the Closed Loop Incident Process, which is as valuable in today’s hybrid environments as it was before virtualization. • How important it is for your service management tool to support customer portals, integration, workflows, and knowledge. We hope you’ll join us.
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Micro Focus is now part of OpenText. Join this channel to get insights into ways to simplify the complex needs of your IT business, reduce complexity and risk in your IT environment, gain understanding of how to successfully transition to the cloud and becoming more agile while reducing cost. You will hear from product experts, industry analysts, and customers as they discuss their experiences as well as their best practices. For more Micro Focus Operations Management solutions information please visit