As the primary interface between IT and users, your service management tool plays a key role in your operation. To play that role well, it must work seamlessly with all aspects of configuration, monitoring, automation, and provisioning.
In this interactive session, Mike Crabtree, ITOM Solution Consultant at Micro Focus, discusses ways to achieve that critical integration. He’ll cover:
• All the integration points of running a service—and the value of each point.
• How AI can help you enhance your services—for example, the Closed Loop Incident Process, which is as valuable in today’s hybrid environments as it was before virtualization.
• How important it is for your service management tool to support customer portals, integration, workflows, and knowledge.
We hope you’ll join us.