Pragmatic ITSM: Adding Value One Step At a Time with the Service Desk

Chuck Darst, Manager - ITSM Product Marketing, HP
Despite an abundance of industry best practices and years of trying, IT service and support self-assessments continue to reflect relatively low levels of maturity. This has been compounded by dramatic cost pressures over the past five years while IT organizations are now entertaining new delivery and sourcing options. How can IT Service Desk organizations improve their delivery and operations in light of these demands?

This session will present pragmatic suggestions on how the IT Service Desk team can provide more value in a reasonable, step-wise fashion. We will look at maturing the Help Desk function, the change management process and the overall area of self-service request management which includes the service catalog. And, we will discuss the benefits and improvements that can be realized along the way.

Please join us to learn how you can pragmatically extend your Service Desk capabilities to better meet the needs of your organization.
Feb 7 2013
49 mins
Pragmatic ITSM: Adding Value One Step At a Time with the Service Desk
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  • Presented by: Chuck Darst, Manager - ITSM Product Marketing, HP
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