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Get today’s service desk without the compromise

The service desk market has seen rapid change over the last few years. Are you keeping up? Don’t be left in the dust as the market speeds past. Cloud strategy, new technology, innovative features and alternative pricing models have created the opportunity to make smart choices around your service desk technology. Today’s market choices provide an opportunity for tight alignment of the service desk with business goals, and eliminate the need for compromise.

Join our speakers who will examine some of the common choices that have significant business impact, such as:
•Deployment platform (SaaS or on-premise)
•Financial models (license or subscription)
•Collaboration and knowledge strategy
•Integrations and customizations for business specific needs

We will also look at new capabilities in the new HP Service Manager 9.32 release that enable your service desk team to thrive in these changing times. Join us in this webinar to learn how you can turn your service desk into a competitive advantage for business success.
Recorded Sep 26 2013 49 mins
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Presented by
Chuck Darst, HP IT Service Portfolio Management, Scott Knox, HP IT Service Management
Presentation preview: Get today’s service desk without the compromise

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Helping IT Organizations Perform Better
Join this channel to get insights into ways to simplify the complex needs of your IT business, reduce complexity and risk in your IT environment, gain understanding of how to successfully transition to the cloud and becoming more agile while reducing cost. You will hear from product experts, industry analysts, and customers as they discuss their experiences as well as their best practices. More Hewlett Packard Enterprise Operations Management solutions information at www.hp.com/go/operationsmanagement

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  • Title: Get today’s service desk without the compromise
  • Live at: Sep 26 2013 5:00 pm
  • Presented by: Chuck Darst, HP IT Service Portfolio Management, Scott Knox, HP IT Service Management
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