IT Service Management in a hybrid, multi-sourced world

Chuck Darst, HP Software
The number of suppliers to IT is increasing reflecting trends in BYOD, BYOA, and services available on-demand via the cloud. How does IT ensure service to their internal and external customers? How does IT make sure money is spent wisely and the potential explosion of contracts is administered consistently?

During this Web Event, you will find out:
• The dimensions to providing IT service management in a challenging and increasingly multi-sourced hybrid world
• How applying a consistent framework to Service Integration and Management (SIAM) can save money and provide a foundation for better service delivery
• How specific processes and capabilities can be leveraged today that will also work well into the future
Dec 5 2013
49 mins
IT Service Management in a hybrid, multi-sourced world
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IT Service Management

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  • IT Operations with shared service frameworks for Predictive Automated Management Jun 17 2015 5:00 pm UTC 45 mins
    Arun Kumar Tirumala, TechMahindra and Ian Bromehead, HP Software
    Digital business are everywhere now, and people just expect to be able to consume services and gain access to information all the time. Market dynamics mean businesses rely on IT to satisfy users and provide innovation to stay competitive.

    Are you interested to learn how IT can transform to adapt to changing demand? Do you need to adopt shared services architectures and automated operations or even become predictive?

    Join us to learn how TechMahindra couple their capabilities with HP Operations Bridge. See how this improves IT operational efficiencies but also streamlines business processes to align IT operations with its business partners.
  • How does DevOps, Agile and Bimodal impact ITSM? Jun 16 2015 5:00 pm UTC 45 mins
    Chuck Darst, HP Software
    DevOps, Agile, and the on-going rise of the Line of Business (LoB) are changing modern service delivery. Increasingly, new concepts such as bimodal or 2-speed IT have come to the forefront that encompass blending structured approaches and new trends. On one dimension there are traditional IT processes and the need for strong controls. On the second, is a push for agile development with faster releases driving the need for more automation.

    Join us to learn how these trends align (or not) and recommendations for the service desk organization and ITSM overall.
  • Unlocking the hybrid cloud Recorded: May 21 2015 27 mins
    Barbara Pei and Andy Smith, HP Software
    Moving to the New Style of IT couldn’t be easier with HP Helion CloudSystem Enterprise. Side-by-side management of traditional and cloud native applications, with support for multiple hypervisors as well as Matrix Operating Environment and OpenStack resource pools, means you get best-in-class flexibility and choice for your investment. See how to deploy and manage advanced infrastructure and application services with HP Helion CloudSystem Enterprise.

    In this webinar, you will learn how integrated solutions are easy to:
    • Procure
    • Deploy
    • Support

    In addition, you will learn how to upgrade from MOE (Matrix Operating Environment) to Helion CloudSystem Enterprise in one easy step.
  • How you can benefit from IT Operations Analytics Recorded: May 20 2015 47 mins
    Tim Grieser, IDC Research and Sancha Norris, HP Software
    IDC recently surveyed over 200 US IT Decision Makers for Enterprise Scale Organizations and reported that almost 60% expect to focus on delivering business innovation to increase revenues, margins, and new products, and just 10% expect to focus on maintenance and operations to manage costs and risks. In this session, hear from Tim Grieser Program Vice President, Enterprise Systems Management about the latest views from the CIOs on how they are using analytics in their IT operations.

    - Top 6 challenges for deploying analytics solution
    - Successful ITOA use cases
    - Most utilized data sources
    - Benefits gained from data
    - Top criteria used for solution evaluations

    In addition, learn how enterprise customers are using HP Operations Analytics to help them realize all the benefits from their data for IT operations.

    - Achieve troubleshooting ~70X faster
    - Use predictive analysis to prevent issues
    - Leveraging IT data for business insights
    - Use for long term data store and trend analysis
  • Master the mobile mindshift: Engineer your business to win the mobile moment Recorded: May 6 2015 46 mins
    Ted Schadler, Forrester Research, Christoph Pfister, HP Software, Yan Auerbach, SpeechTrans
    Mobility has produced a mind shift with your customers. They have become the consumers of now. They demand an exceptional mobile user experience anytime and anywhere. Forrester Research calls this the mobile moment, a point in time when someone pulls out a mobile device to get what they want – when they want it. These mobile users have become impatient and intolerant of problematic mobile apps. And they are very likely to abandon or delete slow performing, crashing or battery-hogging mobile apps. So what should a mobility team do?

    Watch this Webinar with Forrester analyst Ted Schadler and Hewlett Packard’s Christoph Pfister as they share how analyzing mobile applications with mobile APM tools can protect your company’s brand and future revenues. Learn how SpeechTrans used big data analytics to guide their development roadmap and achieve a 5-star mobile app rating in the app stores.

    Learn how to:
    • Measure what matters most from the user’s perspective
    • Focus on the problematic issues that are impacting the most users
    • Continuously monitor and improve – prioritize fixes to achieve a 5-star rating
  • What is HP Data Center Automation Appliance? Recorded: Apr 21 2015 43 mins
    Andy Mackay and Camilo Cuervo, HP Software
    HP’s new Automation solution offering for the mid-market is an excellent way for customers to manage their day-to-day tasks and operations with ease, all from a single virtual appliance.

    Register for this webinar to hear more about HP Data Center Automation Appliance and how the new virtual appliance combines HP’s market leading Data Center Automation strengths from HP Server Automation (SA) and HP Operations Orchestration (OO), into a production-ready virtual appliance that can be easily personalized.

    During this webinar we will also highlight key use cases behind the new virtual appliance, such as:
    • Powered change management using industry leading out of the box content
    • Process IT Operations made easy
    • Frontline defense (control access to servers as well as securing exploits or open server and application vulnerabilities in the datacenter)
  • What’s new in HP ITSM Recorded: Apr 9 2015 57 mins
    Jacques Conand & Tonya Scherba, HP Software
    IT Service Management systems are great collectors of stuff – requests, changes, survey results, etc. What they’re not so great at is sorting out what is most important and helping us to act on it! That is until HP Service Anywhere.

    Join us in this session to see how HP Service Anywhere helps end users act on their needs, their assets; agents act on requests, incidents, changes, and releases.

    Find out how Service Anywhere helps transform the way IT service desk agents work – boosting service quality and increasing productivity – all powered by a big data platform, provide high scalability and rapid processing of unstructured and structured data to deliver current and relevant information.

    Join us to learn how the industry’s first Big Data service desk delivers service insights once thought impossible.
  • Reduce time-to-market by following a DevOps approach Recorded: Apr 1 2015 54 mins
    Dave Langlais, HP Software
    With more than 100 applications in production, a leading bank needed to reduce the time required to deploy and update its apps. By implementing an automation solution from HP, the bank reduced the application time-to-deploy by nearly 8X. Now the bank follows a seamless and standardized approach for deployment.
  • Service Anywhere March 2015: Big Data Service Desk Recorded: Mar 24 2015 60 mins
    Chuck Darst, HP, David Baron, HP
    HP is thrilled to announce the most recent update to HP Service Anywhere. Our SaaS ITIL Service Desk is now delivering even more big data driven benefits to the service desk, and will forever change your expectations of an IT Service Management solution. This update is one of the best yet, focusing on improving IT customer satisfaction and improved process maturity.

    Highlights include:

    New! Hear from your customers first hand through our new survey capability that includes big data analytics for reporting and dashboarding
    New! Release management for planning and deployment of releases
    New! Idea and proposal management to capture innovation ideas and process improvements through crowdsourcing, that can be managed and turned into proposals
    Enriched Self Service Portal design now includes out of the box themes, always available search, streamlined catalog filtering and other UX enhancements
    Enhancements across several processes including Change Management, Live Support, SLM and Catalog Management
    Enhancements to Asset Management around cost centers, fixed asset depreciation, asset normalization, and asset import for better understanding and control of assets
    We know you do not want to see slides – so this session will have only a handful. Most of session will be members of our product management team showing the highlights in a live demo environment. A member of our R&D team will also be on the webinar to help answer your questions about this latest update.
  • End-to-End DevOps with HP Software Stack and Codar Recorded: Mar 17 2015 59 mins
    Ajay Nair, HP
    Are you challenged by delays when releasing new application code? Attend this web event to learn how to accelerate the application release process with automated deployment of infrastructure and applications across the various stages of the software development and release lifecycle.

    Find out how to bridge gaps by collaborating between business, development and operations, and by following an agile development process that includes continuous integration, testing, delivery and deployment.

    You will learn about HP’s approach to the DevOps lifecycle by examining DevOps problems and potential solutions from three points of view: people, process and tools, from planning to operation. See a demo to find out how to leverage HP Codar with HP and third-party toolsets to provide a seamless end-to-end implementation of the DevOps lifecycle that will increase your release velocity.
  • Innovation in monitoring: What’s new in business service management Recorded: Mar 11 2015 40 mins
    Joe Fox, HP Software
    Modern applications are game changers. Nearly every aspect of today’s application is changing – the front end, back end, and underlying dynamic infrastructure.

    Join us for this event and you'll learn about the latest innovations and announcements for HP Software’s monitoring solutions. You’ll hear how these HP innovations address today’s market trends. You will also find out about the key updates released during the past year—new features, use cases, and customer value—across application performance management, operations analytics, system management, network management, and storage management.
  • You don't know what you don't know! New insights for driving cloud strategy Recorded: Mar 5 2015 34 mins
    Uri Maoz and Richard Hawes, HP Software
    You can’t manage what you can’t measure and most of us find it difficult to formulate a strong cloud policy to complement what we’ve been doing in-house because it’s difficult to understand how good we are at managing our existing technologies. In this webinar we’ll explore the world of cloud analytics. We’ll look at how you can take Big Data principles and apply them to provide unique business-aligned insights. We’ll show you how to measure how well your organization manages on-premises, cloud and hybrid services and how to improve measurement and make it accessible to anyone in the organization to drive better decision-making.
  • Turn 100% of your data into action Recorded: Mar 3 2015 49 mins
    Paul Muller, HP Software
    Companies are increasingly driving revenue and customer satisfaction through digital business initiatives, and IT leadership is more essential to the success of the business than it ever was. You’ll learn how HP’s unique technology - Connected Intelligence - blends big data with automation, enables exceptional user experience, agility with compliance and cost efficiencies across the board.
  • Three tips to boost your service quality with a Configuration Management system Recorded: Mar 3 2015 47 mins
    Michael Pott, HP Software
    Improving service quality relies on a solid configuration data foundation. A Configuration Management System (CMS)-based on a CMDB and automated, intelligent discovery- provides the data everyone can trust and build on. It delivers the accurate, up-to-date information to the right users. But the data alone does not cut it; an accurate and up-to-date service model is also needed.

    Join this webinar to learn how to boost your services' quality and develop a more successful service desk with a CMS, automated discovery, and automated service modeling partnered with increased process maturity.
  • What’s New in HP Propel? Hangout with the Team that Created HP Propel! Recorded: Feb 26 2015 77 mins
    Vesna Soraic, Stephane H. Maes, Ph. D., Christopher (CJ) Johnson , HP
    HP Propel on-premise was introduced in the summer of 2014, and since then, its set of features is growing at a brisk pace. Join us for this webinar and learn about our newest features from the HP Propel 1.1 release. We will discuss the new Jumpstart module which helps you extend the portal so that you can provide more services to your business users without increasing costs or resources. You will hear about our SDK (Software Development Kit) module for Service Exchange which enables you to modify the existing connectors or create brand new integration.

    This session will include live demos of:
    HP Propel portal and aggregated catalog, including the composite bundling from different catalogs
    Case exchange
  • Is There Really an ‘I’ in a DevOps Team? Recorded: Feb 24 2015 60 mins
    Paul Muller, Damon Edwards, Tina Sturgis, HP
    The answer is YES! The ‘I’ in team doesn’t represent one single person in the apps development plan, rather it highlights the transformation of the once silo’d teams who support specific functions within the app lifecycle. The straight line of the ‘I’ symbolizes the one team approach that is making DevOps successful. Operations people are showing up in the testing phase of the application and the apps people are doing some measures and monitoring in operations. Recently, TechTarget named DevOps as one of six major data center trends for 2015. DevOps is no longer a new way to think about transformation; it is the ONLY way to bring together the silos that weigh down your business’ bottom line.

    Join our lively panel discussion with DevOps industry experts Paul Muller and Damon Edwards as they discuss:

    Common problems in traditional DevOps teams
    How these teams have changed to truly transform and become innovators
    How you can apply these ideas to your business to boost your bottom line
  • How to successfully deliver a 5-Star Mobile App Recorded: Feb 19 2015 62 mins
    Yan Auerbach, SpeechTrans, Alon Inditzky and Eric Odell, HP Software
    Mobile customers have grown more impatient than ever before – they are intolerant of apps with slow performance, errors, and crashes. In fact, 53% of mobile users will simply delete mobile apps when they experience poor performance and stability issues. Any mobile application that causes a customer to wait risks losing that customer to competitors. This has serious implications for any business as the mobile app has now become the direct link between a customer and the brand.

    During this webinar, SpeechTrans shares how they improved customer experience and delivered 5-Star rated apps by tracking what is important using HP AppPulse Mobile.

    Throughout the session, you will gain the following insights:
    • How low app store ratings can negatively affect your brand and revenues
    • What are the elements of a well-executed mobile strategy
    • How to achieve and maintain a 5-star rated mobile app
    • Demo a codeless and tagless SaaS-based solution that helps you monitor the user experience with actionable data

    Join us for this Webinar to learn how to Measure, Focus and Improve your mobile apps.
  • How a 350-year-old Company Runs a State-of-the-Art Project Management Office Recorded: Feb 18 2015 62 mins
    Klemens Sachs, Merck KGaA, Richard Hawes, HP Software
    Founded in 1668, Merck KGaA is a leading company for high-tech products in the pharmaceutical and chemical sectors. A global IT organization with IT units in 67 countries helps Merck stay innovative and ahead of the game. At the core of this organization is a Project Management Office responsible for both portfolio and project control.

    In this webinar you will learn:
    How Merck have deployed HP PPM to prioritize, manage and control more than 700 projects per year
    How Merck uses their PPM platform to drive efficient project control and portfolio management
  • Never miss a change again: How Configuration Management can make you a hero Recorded: Feb 11 2015 45 mins
    Michael Pott & Ron Bocken, HP Software
    Changes continue to be among the top reasons for service degradations and failures. In order to be successful, changes need to be planned, well understood and checked after execution. This requires a solid foundation in terms of configuration data. Industry best practices provide guidance on what you need to be successful, including the right processes and the related data to support them.

    Attend this webinar to learn:
    • The right strategies to obtain, maintain and leverage configuration data to avoid service disruptions
    • How to use this data to automate the process or parts of it
    • Examples of how to detect unplanned changes, how to keep your configuration data up-to-date, and how to create service models to understand change impact

    Armed with these best practices, you’ll never miss a change again.
  • New Release: Solve Your IT Performance Issues with Big Data Analytics Recorded: Feb 6 2015 60 mins
    Alina Gicqueau
    Learn the new and exciting features that have been added to HP's flagship application on the Haven platform, HP Operations Analytics. Our webinar will provide you an overview of Operations Analytics and how you can use it to:

    Understand and detect IT performance problems that have eluded you
    Prevent problems from ever happening with machine-learning predictive analytics
    Our newest 2.2 features include:

    Analytics based alerting
    Adding value to Splunk data with our patented Log Analytics
    Out-of-the-box analysis of converged infrastructure data from OneView, and much more.
    You will also see a demo of how HP Operations Analytics can help you make use of data, structured and unstructured, across IT operational silos, and solve complex cross domain performance problems with the power of machine learning.
Helping IT Organizations Perform Better
Join this channel to get insights into ways to simplify the complex needs of your IT business, reduce complexity and risk in your IT environment, gain understanding of how to successfully transition to the cloud and becoming more agile while reducing cost. You will hear from product experts, industry analysts, and customers as they discuss their experiences as well as their best practices. More HP Operations Management solutions information at www.hp.com/go/operationsmanagement

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  • Title: IT Service Management in a hybrid, multi-sourced world
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  • Presented by: Chuck Darst, HP Software
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