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Big data means big benefits for the service desk

IT users create and exchange valuable knowledge on a daily basis through voice messages, emails, videos, blogs, wikis, documents, and a variety of other media. Ordinary ITSM systems are unable to capture and leverage this information due to its volume and variable format. However HP Service Anywher
IT users create and exchange valuable knowledge on a daily basis through voice messages, emails, videos, blogs, wikis, documents, and a variety of other media. Ordinary ITSM systems are unable to capture and leverage this information due to its volume and variable format. However HP Service Anywhere, HP’s software as a service solution, is not an ordinary service management offering. Join this web event to hear how HP Service Anywhere:

• Uses Social Insight to connect the business and IT in one conversation through intelligent self-service and engaging social collaboration
• Leverages HP’s industry leading big data and analytics technology to capture valuable information that can be delivered to IT agents and end-users proactively
• Transforms knowledge into valuable business IP that adds a competitive advantage for big benefits to the business
Recorded Jan 9 2014 45 mins
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Presented by
Mary Rasmussen, Product Marketing, David Baron, HP Distinguished Technologist, HP Software
Presentation preview: Big data means big benefits for the service desk
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  • Title: Big data means big benefits for the service desk
  • Live at: Jan 9 2014 6:00 pm
  • Presented by: Mary Rasmussen, Product Marketing, David Baron, HP Distinguished Technologist, HP Software
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