Three ways service management can connect the business with IT
Today’s IT landscape is disconnected from today’s business landscape, where IT is managing tickets and users are demanding a more consumerized experience . More than ever, IT struggles to manage constantly changing technology and increased expectations of the business and the end-users. The new HP Service Anywhere connects the IT Service Management landscape with today’s user interactions by driving collective insight across the business with a new system of engagement that promotes IT agility, better service delivery and a renewed IT focus on strategic business priorities.
Join us to hear how these three key capabilities can better connect your IT organization to the business:
• Embedded Big Data
• Crowdsourcing social collaboration
• Proactive knowledge delivery
Also discover the importance of training in today’s rapidly changing IT environment as a way to ensure and sustain high user adoption rates of solutions for fast time to value.
RecordedJan 22 201436 mins
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HPE Service Anywhere is a comprehensive, Big Data SaaS service desk based on industry best practices and built on a modern, scalable platform.
August 2016 brings a new, feature-packed HPE Service Anywhere release. This webinar will present the release highlights and the benefits they will bring to your service desk.
New mobile application that enables employees to self-solve issues and request services
ChatOps-style integration with Slack and Hubot for collaboration and fast incident resolution
On-call schedules for automatic routing of tickets to on-duty agents
Project and portfolio management and asset management enhancements
Security and performance features
Michael Pott, Scott Knox, Greg W. Morrison, Sree Subramaniam, HPE
Join us in this webinar to discuss latest HPE Service Manager and ITSM Automation Suite innovations and learn about what is coming with the next releases. Topics we will look at include:
New service portal for HPE Service Manager based on HPE Propel technology for a superior user experience
End user chat using virtual agent and Big Data technologies for improved customer satisfaction
Native email integration leveraging Big Data analytics to decrease ticket handling times further
New innovations to leverage Chat for IT Operations Management use cases such as the major incident process
Automation is at work! Learn how an Infrastructure Administrator, a Database Administrator and an IT Compliance Manager use the HPE Data Center Automation solution as part of their everyday jobs.
In this webinar, we will demo the solution for the following use cases:
• Provision a server in a matter of minutes
• Patch a database in a few simple steps with OOTB, repeatable workflows
• Automate compliance the smart way with OOTB content and automated scan & remediation
The webinar is presented by Sibel Satiroglu, Senior Product Marketing Manager and Jason Odorizzi, Senior Technical Product Manager for Data Center Automation at Hewlett Packard Enterprise.
Webinar is best viewed in full screen mode and high resolution.
In our first Helion Cloud Suite web event, we introduced you to the new software suite from HPE that brings together a full range of hybrid cloud capabilities, enabling you to deliver and manage the full spectrum of applications and technologies -- from traditional, virtualized, cloud native and containers -- across a broad range of infrastructure environments.
Join this web event for a deeper dive, and be the first to see this new suite in action:
Manage hybrid and multi-cloud environments
Develop, deploy, and scale cloud-native applications
Drive business performance with focused analytics
More than just a hybrid cloud management platform, the HPE Helion Cloud Suite can help you manage any cloud, any environment, and any technology for any application. Go beyond cloud management, and learn what it means to become a cloud master.
View Part 1 of this 2 part series at: http://www.vivit-worldwide.org/members/group_content_view.asp?group=103644&id=600517
The HPE Helion Cloud Suite is a new software suite that brings together a full range of hybrid cloud capabilities, enabling you to deliver and manage the full spectrum of applications and technologies -- from traditional, virtualized, cloud native and containers -- across a broad range of infrastructure environments.
The HPE Helion Cloud Suite provides:
Full-stack automation and a powerful orchestration engine to enable rapid delivery of IT services and applications
A common simplified, self-service storefront for IT and developers
A complete development environment supporting DevOps processes for traditional and cloud-native applications
Operations management capabilities with big data analytics and service-based compliance
Complete hybrid cloud management so you can design, deliver and manage IT services across multi-vendor traditional IT, private, public and managed cloud environments
Join us for this web event to find out how the HPE Helion Cloud Suite can help you take advantage of any cloud, any environment and any new technology for any application.
IT departments are constantly searching for new ways to optimize the speed, quality, and cost of their IT Service Management (ITSM) activities. Surprisingly, one solution that is often overlooked in the optimization process is the increased usage of a discovery tool within a configuration management system (CMS) to be the powerhouse for all ITSM, ITAM, operations analytics, and even network management processes.
This webinar will take a deep dive into the uses of discovery tools and how they can be greater leveraged into all facets of ITSM, ITAM, operations analytics, and network management processes for increased value creation.
Discovery Tools: Why they’re more relevant than ever
ITSM, ITAM, operations analytics, and network management use cases and functions enabled by an integrated Discovery Tool
Examples of successful integrated Discovery Tool usage across all IT processes
HPE Universal Discovery Tool and Applications
Ian Bromehead, HPE, Harald Burose, HPE, Luke Bradley Vodofone
83% of recently surveyed companies agree that end-to-end visibility is critical to operating a hybrid cloud.
94% state that a single integrated solution is needed to monitor Hybrid IT environments.
But how do you monitor private and public cloud services? How do you make sure you're delivering appropriately? What if you're paying far too much for services you consume? Does monitoring providers give access to any use? With the new HPE Operations Bridge Suite, we'll show you how you can address these issues, and with the help of our customer Vodofone Group, you'll learn what benefits you can extract through adopting it
You’ve come to the right spot to hear about HPE’s Data Center Automation solution, and we think there’s something in it for everyone.
Are you “everyone”? Well, if you’re in a bit of frenzy about your data center, and you wish your IT operation costs were lower (or simply not spiraling out of control) and think it would be amazing if service requests didn’t take ages to fulfill, this webinar is for you. If you wish staying compliant didn’t have to be so difficult and you’d love if shadow IT could become a nonentity, this webinar is for you. And if you dream of the clouds, but have to deal with humdrum tasks instead, this webinar is for you!
In this webinar, you’ll hear about:
•An overview of the Data Center Automation solution
•What makes the solution unique
•The business benefits (with real life examples)
•How you can use the solution to scale (with flexibility and choice)
The webinar is presented by Sibel Satiroglu and Kim Miller, Senior Product Marketing Managers for Data Center Automation.
User expectations are changing. Users demand a better user experience with support, fast response and short resolution times. At the same time, IT is under pressure from the business to reduce risk and cost. In this world, the service desk continues to be the main bridge between the business, users and IT. Hewlett Packard Enterprise has added a new offering, HPE ITSM Automation Suite, an on-premise software suite which helps today’s IT organizations meet these new needs. HPE ITSM Automation Suite provides all software needed to build your big data service desk.
Join this webinar to learn about:
What is HPE ITSM Automation Suite and why you should care?
How the ITSM suite will help to automate core ITSM use scenarios
How to improve user experience and agility with a big data service desk
Strategy and direction of HPE IT Service Management Automation Suite (incl. Service Manager)
Eric Odell, Udi Shagal, Len Tocco, Michael Logsdon
We’ve lived in the “golden age” of application performance management (APM)… But we’ve operated in data silos. IT Ops teams focus on performance and availability of services in the backend, while developers focus on tracing and troubleshooting of poor transactions. Meanwhile, the marketing team monitors user adoption and flows, business data and customer sentiment.
But no one is managing the bigger picture. It’s not enough to simply know if the app is performing slowly or if the server is down.
Today’s digital businesses require the IT Ops and Applications teams to go beyond monitoring infrastructure Service Level Agreements (SLAs) to including a basic understanding of technology’s impact on the end user experience. Traditional APM tools must evolve even further to link application performance with KPIs that matter to the business. Managing today’s digital user experience demands closer alignment with business requirements and ever changing customer expectations.
Join us for this live webcast to learn how HPE AppPulse Suite helped St. Louis-based Ameren Corporation:
Link app performance directly to customer experience
Make performance action-optimized – generating actionable insights that inform decisions
Dissolve cross-team barriers – improve DevOps collaboration
Most application teams are content to only monitor their infrastructure. If the servers are up, everything must be fine. Recent surveys found that only 26% of application teams will proactively examine user experience in production. In fact, 72% completely lack curiosity and first learn about User Experience issues and poor application performance through user complaints at the help desk.
However, the problem comes when application performance impacts your user’s engagement. They may not complain; but their efficiency is impacted and they may just take their business somewhere else which is reflected in business metrics.
As such, lack of visibility into the enterprise application performance costs millions and directly impacts business revenues and efficiency.
Join us for Part 2 of our Application Visibility with Application Performance Management (APM) Webinar Series to learn how HPE APM enables visibility into your User Experience and alerts you when applications are performing poorly and before users are impacted.
During this webinar you will learn how HPE APM helps you:
Monitor your user experience
Identify performance issues before they occur by detecting negative performance trends
Identify potential critical issues before a crash occurs using predictive analytics
Isolate the problem to the failing application component whether that be a service, Docker container, virtual or physical server
Be first to learn what is coming up in our next HPE Propel release 2.20. We will show you the key new features which transform the IT service consumption experience and make IT the most relevant business partner for growing business. We will also show you the highlights from every HPE Propel and Service Brokering session which will be presented at Discover 2016 on June 7-9 in Las Vegas. After attending this webinar you will be able to:
Understand how HPE Propel helps you deliver reliable and compliant services “where, when, and why” for the business
Create your precise agenda for Discover 2016 by gaining the insights into sessions beyond the abstracts
Poor application performance and crashes cost millions of dollars to businesses globally. Yet, recent surveys show that only 26% of application teams will proactively examine user experience metrics in production. 72% of app teams first learn of UX issues through user complaints.
Today’s impatient and intolerant user is quick to abandon slow performing, crashing and error prone apps. So it is up to application teams to quickly isolate issues, understand what went wrong and know how to fix it fast.
Join us for this webinar and learn how HPE AppPulse Trace cuts through the complexity of isolating transaction performance issues. During this live webcast, user experience experts will demonstrate how to correlate performance issues from the user action to service code execution and diagnose issues down to the line of code and log messages.
During this Webinar, you will learn how to:
Quickly drill down to server-side transactions for rapid investigation of performance bottlenecks
Trace transactions from the browser or mobile app all the way to the backend
Trace all aspects of transaction execution including end-to-end flow, code timing, contextual logs, exceptions and database queries
Managing applications while providing a top-notch user experience can be a challenge to any organization using the traditional systems-centric, bottom-up approach to application management. The bottom-up approach is not scalable to handle the issues and challenges with ever-changing, distributed environments.
Within an end-to-end business service, operations teams rely on having data for each component and setting a threshold or status check for everything that can go wrong. In essence, systems monitoring focuses on looking for what could go wrong instead of focusing on the desired results. The diversity of applications such as Web, Enterprise, Composite, Mobile, and Cloud make the bottom-up approach impossible to deploy and maintain.
Join us for this Webinar to learn the latest about Business Process Monitor (BPM) and SiteScope capabilities. For BPM we will review the new real devices monitors, new selenium monitoring and tips for BPM such as how to use dynamic baselines and script parameters. For Sitescope we will review our new Web interface, automatic docker monitoring, ChatOps integration and more...
As business demands faster delivery of quality applications, development and testing teams are stepping up the pace at which they are building, testing and pushing applications into production. In this new fast-paced world of DevOps, how should operations and infrastructure teams address the new challenges they face? Production environments are all about stability as you have to keep customer facing critical systems up and running – how can you manage that with a rapid cascade of changes coming every few hours or days?
Join us on this web event to hear how you can increase the Ops team contribution to the business beyond just keeping systems up and running and in stable condition. We’ll discuss what you can learn from customers and use that to provide insight to your business.
Join us to see how you can lead the DevOps adoption in your Enterprise.
Ready to really drive value from your investment in network management tools from HPE Software? Whether it is with 3rd party products or HPE solutions, learn how the broad set of available integrations for Network Node Manager i (NNMi) and Network Automation (NA) can increase the flexibility and responsiveness for your network and related infrastructure.
Attend this webinar and learn:
How to improve your ROI by using available 3rd party integrations and automation
How NNMi and NA partner together to provide a complete solution to network management
How NNMi and NA work with HPE solutions such as Server Automation and Operations Orchestration to increase efficiencies
The massive amount of data continuously flowing through today’s IT organizations has made problem detection and remediation infinitely more challenging. In addition, the associated costs and resources required has placed the need for automation at the forefront of CIO agendas.
According to a recent survey, 69% of IT professionals said that higher customer expectations was their biggest challenge in managing IT operations today – making finding and fixing problems quickly and efficiently that much more important.
Join us and learn from the IT Operations Analytics (ITOA) experts at Hewlett Packard Enterprise how HPE Operations Analytics can harness the power of machine learning to automate troubleshooting, set up alerts to help find problems before business and customers are impacted, and eliminate the need for war rooms.
In today's digital enterprise, an application is the face of the business. The ability to proactively monitor and manage user behavior is a must. Application teams need tools to provide a comprehensive look into what is happening within the applications in real time, and at the right level.
HPE AppPulse Suite offers synthetic monitoring, and real user behavior metrics to track user experience, as well as transaction tracing to the code level. It empowers application owners, developers, and IT to work collaboratively to detect and resolve issues, to lower app abandonment, and increase adoption rates.
Join us for this Webinar to learn from user experience professionals about a smarter UX monitoring solution that:
Emulates user actions and upholds SLAs
Measures everything impacting the user experience in real time
Traces user actions down to the line of code, exception and log files
Find and resolve app issues before your users do… Deliver one fantastic user experience!
After continuous updates since its inception, see how Service Anywhere continues to mature existing abilities while bringing together a broader range of ITSM, Project Management, and Asset Management capabilities, utilizing Big Data and social collaboration, to enable your workforce with connected intelligence.
On the Fly language translation
Managed Service Providers (MSPs) – Manage your own customers’ services using your new console
Increase engagement and user satisfaction
New Subscription methods for consumption of services and assets
Self-Service Portal improvements
Service Asset and Configuration Management Enhancements
Performance is always a high priority, check out the improvements
We know you will be excited to see the latest and greatest of Service Anywhere!
Your IT has profound commitments to on-premise applications, especially systems of record. Your users want to engage when accessing data and information, performing transactions and communicating. To bridge the fundamental disconnect in architecture between existing, reliable systems and the new contemporary and effective user-facing digital business processes, IT will need to determine key moments of engagement for reengineering. In this webinar we will present to you how HPE Propel 2.10 enables your users to engage with your existing systems more effectively and with greater satisfaction.
Some of the highlights of this webinar include:
Demonstrating key new functionality in HPE Propel 2.10, such as universal search, My services and smart link to support tickets, bi-directional communication on shopping requests, and much more
Demonstration of the enhanced integration with Service Now
Join us to learn how to add ITSM capabilities from your existing service desk systems to your cloud services.
Join this channel to get insights into ways to simplify the complex needs of your IT business, reduce complexity and risk in your IT environment, gain understanding of how to successfully transition to the cloud and becoming more agile while reducing cost. You will hear from product experts, industry analysts, and customers as they discuss their experiences as well as their best practices. More Hewlett Packard Enterprise Operations Management solutions information at www.hp.com/go/operationsmanagement
An IT support professional’s perspective on change.
Ever wonder why change is so hard. Join us as Mary Therese Durr, Director of Computing Support and Service Management at Boston College shares her experience with change and the dragon that impedes acceptance.
Mary Therese Durr is the Director of Computing Support and Information Technology Service Management at Boston College. Mary entered the technology field over twenty-five years ago as a computer programmer. She has moved from software development to computer lab management to networking to systems management and lastly to directing those who do all the real work. Her specialty is discovering people’s strengths. Mary has her Master's in Education, Research, Measurement, and Evaluation from the Boston College Lynch School of Education.
The best way to engage all employees is through their managers. Therefore Mary includes in her responsibilities partnering with Information Technology Services (ITS)-Human Resources to build and support a management training program for ITS as well as consulting with management as needed.
Every company today is a technology company. This trend has opened up new possibilities for every organization in any industry. Imagine if media companies let consumers experience scenes from their favorite TV show with augmented reality. Imagine if IT played an active role in retooling high-cost training and simulation environments with virtual reality.
Join Bill Briggs, CTO at Deloitte, and Ross Mason, Founder and VP of Product Strategy at MuleSoft, to learn what organizations and your business can look like in the future and how you can start today to make the imaginative possibilities into a reality.
Attendees will learn:
– How virtual and augmented reality, artificial intelligence, microservices, and the Internet of Things will disrupt businesses in the next 18-24 months
– How the digital future of businesses will impact the way IT plays a role within enterprises
– How companies can leverage API-led connectivity to build application networks that set the foundation for making the future into a reality sooner
GPU technology improves Citrix virtual desktops and applications, but to truly deliver an immersive user experience that scales, organizations need to manage the complete GPU deployment lifecycle – from designing the infrastructure, to managing and optimizing a production environment, to responding to user issues dynamically, in real-time.
eG Innovations in partnership with NVIDIA is delivering comprehensive monitoring capabilities that enable IT to better manage all aspects of the user experience, tapping into new GPU-sourced insights that aid in design right-sizing, proactive infrastructure optimization and help desk issue remediation. This new joint solution integrates eG Enterprise with NVIDIA GRID software to provide actionable insights through host-level, guest-level, and application-level analytics.
Attend this webinar to learn how to deliver complete lifecycle management of the end user experience for GPU-powered applications and desktops.
Every one of our PPM customers is pursuing the same end goal – how to deliver the highest value to the organization. Working with hundreds of customers, we have learned that the answer requires a comprehensive approach across multiple disciplines. To drive bigger results and achieve greater PPM maturity, organizations need to improve PPM leadership, governance, change management, product management, development, support and other disciplines.
Please join us for this presentation that discusses how to achieve PPM excellence by building competencies across disciplines in-house with the option of augmenting that approach with Application Managed Services for CA PPM.
Every organization’s Agile transformation is different, however there are key landmines that can cause an organization’s Agile transformation to struggle. Join Andy Jordan, ProjectManagement.com as he discusses how you can avoid seven common Agile transformation mistakes and put your organization on the right path with Agile.
This session is approved for 1 Project Management Institute (PMI) PMP PDU Credit.
When applications and desktops are delivered over Citrix, the Citrix administration team becomes the front-line for responding to complaints about slow performance. But more than 60 percent of the time, the root cause of the problem lies outside of the Citrix environment.
In this webinar, you’ll learn how wire data analytics can enable Citrix administrators to not only see end-user experience for ICA sessions, but also dig into application and infrastructure performance to uncover the real reason for slowdowns.
Packet flow switching for today’s enterprise networks
Presenter: David VanValkenburg, Product Expert Infrastructure Management Devices
To take advantage of Digital Transformation (DX) initiatives, enterprises must collect, organize, and optimize the packets traversing their networks. But how do you handle such a monumental task, given the prevailing 10G+ speeds in your datacenters? Join our webinar to learn more about packet flow switching and its role in the “collect” step of DX. We will cover:
Options available to you when it comes to network visibility
Packet conditioning and its critical role in reducing the burden on your monitoring infrastructure
Lessons learned in deploying visibility infrastructures for service assurance and cybersecurity
CMDB Implementation is one of the most complicated of any ITSM programmes an organisation can undertake. The difficulties in creating a toolset, capable of linking hundreds of thousands of interconnected bits of data together in a meaningful manner while also supporting a highly fluid environment with dozens of changes each week, are formidable indeed.
Join Peter Hubbard, Principal ITSM Consultant at Pink Elephant EMEA, as he discusses the Pink Elephant approach to create a CMDB in the real world. He will demonstrate the critical importance of the scoping session and understanding the organisations requirements to ensure the CMDB supports the business. Peter will then show you how to turn those requirements into concrete actions to map and create your CMDB.
Faisal Usmani, Business Development and Strategy Lead for Comms at Cyient EMEA, will build on Peter’s theme; detailing how an effective CMDB implementation forms the basis for ITSM solutions. He will cite a case study that shows how this translates into a real world operational scenario that utilises actionable dashboards and provide valuable insights into your service performance at different levels within your organisation.
At the end of the session you should know the importance of being able to ask your ITSM organisation ‘For our CMDB, do we need a battle tank or body armour?’’