Three ways service management can connect the business with IT
Today’s IT landscape is disconnected from today’s business landscape, where IT is managing tickets and users are demanding a more consumerized experience . More than ever, IT struggles to manage constantly changing technology and increased expectations of the business and the end-users. The new HP Service Anywhere connects the IT Service Management landscape with today’s user interactions by driving collective insight across the business with a new system of engagement that promotes IT agility, better service delivery and a renewed IT focus on strategic business priorities.
Join us to hear how these three key capabilities can better connect your IT organization to the business:
• Embedded Big Data
• Crowdsourcing social collaboration
• Proactive knowledge delivery
Also discover the importance of training in today’s rapidly changing IT environment as a way to ensure and sustain high user adoption rates of solutions for fast time to value.
RecordedJan 22 201436 mins
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Looking to reduce deployment costs and increase time to value? Don’t miss this opportunity to see and hear about the new container capabilities of HPE Universal Discovery and Universal CMDB solutions. In this webinar, you will receive an overview from Results Positive on how you can utilize the HPE Configuration Management System with new capabilities to discover containers and configuration items in your data center and simplify solution deployment time from days to minutes. Additionally, HPE will provide an overview of the HPE IT Operations Management Suite framework and how containers can be used to benefit overall total cost of ownership (TCO).
Key takeaways from attending this webinar include:
• How you can utilize new HPE UD/UCMDB Container capabilities
• Common use cases for containerization with HPE UD/UCMDB
• Understand the business benefits of containerization
• Become aware of HPE ITOM Suite Framework
Don’t miss out on this opportunity to learn the new containerization capabilities available for HPE UD/UCMDB.
Your business requires a solution that constantly evolves and provides your operations teams with coverage of various technologies and hybrid IT environments. Let us describe the strategy, roadmap and vision of HPE Software Operations Bridge. We’ll include information about using HPE Operations Agent to manage public and private cloud, and Docker containers and how to optimize allocated resources, examine 300+ metrics in real time and provide executive stakeholders with actionable intelligence.
Join this webinar to learn how your service desk organization can provide more value in light of the changing directions of IT and service management. While ITIL continues to be the most widely accepted approach to IT service management in the world, where and how to best adopt these industry best practices is widely debated. Overlaid on this are significant industry shifts including the broad digital transformation, agile and lean approaches, service management outside of IT, and complementary approaches for maximizing value across all of IT.
We’ll discuss IT4IT for managing the business of IT and provide recommendations to help you maximize the value provided by your service desk.
Chris Hsu, EVP, GM & COO, Tony Sumpster, SVP & GM ITOM, Roy Ritthaler, VP, Product Marketing, ITOM
On September 7, Hewlett Packard Enterprise announced plans for a spin-off and merger of our Software business unit with Micro Focus, a global software company dedicated to delivering and supporting enterprise software solutions. The combination of HPE’s software assets with Micro Focus will create one of the world’s largest pure-play enterprise software companies. We will remain focused on helping you get the most out of the software that runs your business.
Join the HPE IT Operations Management Executive team to hear firsthand about the recently announced HPE Software and Micro Focus spin-merge. What does it mean for us, what does it mean for you, and most importantly how it strengthens HPE’s ability to help transform traditional IT environment into a digital enterprise with automation, orchestration and ultimately, transformation solutions. Hear about the ITOM strategy and commitments to the roadmap including upcoming. These solutions help IT organizations automate tasks to drive efficiency across the virtualized data center, orchestrate processes with speed and agility to evolve to a “cloud inspired” IT service model, and transform the support & delivery of services to modernize the customer experience, leveraging the full power of the hybrid cloud
Bring your questions and join us on this new journey to success.
Your IT plays a key competitive role: embracing the digital economy and bringing the business, optimizing applications, data, developers and infrastructure together as one is core. To compete in today’s digital world, customers need a 100% programmable IT.
Cloud has brought to companies better user satisfaction, faster application release, new business ideas. But where do you start? How can your IT department become value creator while bridging traditional and new applications.
Join us to learn about how HPE has built out software cloud capabilities across private & public cloud to automate applications, middleware and infrastructure.
Learn how we integrate and work with environments like Microsoft Azure, AWS, and VMWare, as well as new open source and cloud native tools like Docker, Chef, - enabling developers and IT operations to be more productive and to automate tasks.
With the constantly evolving IT landscape, migration to a cloud or hybrid-cloud based infrastructure is becoming the new normal for companies around the world. Is your company prepared for the future of configuration management, mapping business services and applications within the cloud environment?
This webinar will review how configuration management dynamics change in the cloud and how you can best prepare yourself for success in discovery and CMDB practices there:
Cloud infrastructure trends and implications for configuration management
Strategies for successful configuration management in the cloud
HPE CMS real-time event-based cloud discovery capabilities
Live Q&A with our CMS experts
Thomas Kresalek, Beiersdorf, Daniel Boschbach, Swiss Mobiliar
Chances are that your IT operations is challenged by ever growing business demand. Better user satisfaction, doing more with less, and positioning IT operations to accelerate business agility are common themes. When event storms, downtime, resource starvation and new application rollouts are happening at the same time, something has to change in IT. Both Beiersdorf and Swiss Mobilair have succeeded in changing their IT Operations to drastically reduce event volumes and gain faster MTTR focusing all the while on impact full issues and not symptoms. Join us to learn about their experiences, and get a heads up on what’s new with HPE Operations Bridge
In our first Helion Cloud Suite webinar, we introduced you to the new software suite from HPE that brings together a full range of hybrid cloud capabilities, enabling you to deliver and manage the full spectrum of applications and technologies -- from traditional, virtualized, cloud native and containers -- across a broad range of infrastructure environments. In the second webinar, you got to see the new suite in action for a few key use cases: hybrid, multi-cloud and container management, cloud-native deployment, and cloud analytics.
This webinar will focus on application use cases.
Transform traditional applications to offer them as cloud services
Bridge traditional and cloud-native applications
Automate the application release pipeline
Helion Cloud Suite software is a DevOps-driven cloud management solution that enables you to provide what your development and testing teams need to accelerate application release.
Success in the idea economy requires technological agility. You have to act quickly to seize opportunity, respond to threats, turn great ideas into reality and stay ahead of the competition – and these capabilities rely on having an amazing IT organization.
Amazing IT teams are competent, aligned to the business, highly collaborative and constantly adapting to change. These attributes just don’t happen. You need talent, you need a continuous education strategy and you need the tools to make it happen. Join this webinar to learn how implementing a continuous education strategy using the new HPE ART Enterprise Learning Edition (ELE) will help your journey to amazing.
HPE Service Anywhere is a comprehensive, Big Data SaaS service desk based on industry best practices and built on a modern, scalable platform.
August 2016 brings a new, feature-packed HPE Service Anywhere release. This webinar will present the release highlights and the benefits they will bring to your service desk.
New mobile application that enables employees to self-solve issues and request services
ChatOps-style integration with Slack and Hubot for collaboration and fast incident resolution
On-call schedules for automatic routing of tickets to on-duty agents
Project and portfolio management and asset management enhancements
Security and performance features
Michael Pott, Scott Knox, Greg W. Morrison, Sree Subramaniam, HPE
Join us in this webinar to discuss latest HPE Service Manager and ITSM Automation Suite innovations and learn about what is coming with the next releases. Topics we will look at include:
New service portal for HPE Service Manager based on HPE Propel technology for a superior user experience
End user chat using virtual agent and Big Data technologies for improved customer satisfaction
Native email integration leveraging Big Data analytics to decrease ticket handling times further
New innovations to leverage Chat for IT Operations Management use cases such as the major incident process
Automation is at work! Learn how an Infrastructure Administrator, a Database Administrator and an IT Compliance Manager use the HPE Data Center Automation solution as part of their everyday jobs.
In this webinar, we will demo the solution for the following use cases:
• Provision a server in a matter of minutes
• Patch a database in a few simple steps with OOTB, repeatable workflows
• Automate compliance the smart way with OOTB content and automated scan & remediation
The webinar is presented by Sibel Satiroglu, Senior Product Marketing Manager and Jason Odorizzi, Senior Technical Product Manager for Data Center Automation at Hewlett Packard Enterprise.
Webinar is best viewed in full screen mode and high resolution.
In our first Helion Cloud Suite web event, we introduced you to the new software suite from HPE that brings together a full range of hybrid cloud capabilities, enabling you to deliver and manage the full spectrum of applications and technologies -- from traditional, virtualized, cloud native and containers -- across a broad range of infrastructure environments.
Join this web event for a deeper dive, and be the first to see this new suite in action:
Manage hybrid and multi-cloud environments
Develop, deploy, and scale cloud-native applications
Drive business performance with focused analytics
More than just a hybrid cloud management platform, the HPE Helion Cloud Suite can help you manage any cloud, any environment, and any technology for any application. Go beyond cloud management, and learn what it means to become a cloud master.
View Part 1 of this 2 part series at: http://www.vivit-worldwide.org/members/group_content_view.asp?group=103644&id=600517
The HPE Helion Cloud Suite is a new software suite that brings together a full range of hybrid cloud capabilities, enabling you to deliver and manage the full spectrum of applications and technologies -- from traditional, virtualized, cloud native and containers -- across a broad range of infrastructure environments.
The HPE Helion Cloud Suite provides:
Full-stack automation and a powerful orchestration engine to enable rapid delivery of IT services and applications
A common simplified, self-service storefront for IT and developers
A complete development environment supporting DevOps processes for traditional and cloud-native applications
Operations management capabilities with big data analytics and service-based compliance
Complete hybrid cloud management so you can design, deliver and manage IT services across multi-vendor traditional IT, private, public and managed cloud environments
Join us for this web event to find out how the HPE Helion Cloud Suite can help you take advantage of any cloud, any environment and any new technology for any application.
IT departments are constantly searching for new ways to optimize the speed, quality, and cost of their IT Service Management (ITSM) activities. Surprisingly, one solution that is often overlooked in the optimization process is the increased usage of a discovery tool within a configuration management system (CMS) to be the powerhouse for all ITSM, ITAM, operations analytics, and even network management processes.
This webinar will take a deep dive into the uses of discovery tools and how they can be greater leveraged into all facets of ITSM, ITAM, operations analytics, and network management processes for increased value creation.
Discovery Tools: Why they’re more relevant than ever
ITSM, ITAM, operations analytics, and network management use cases and functions enabled by an integrated Discovery Tool
Examples of successful integrated Discovery Tool usage across all IT processes
HPE Universal Discovery Tool and Applications
83% of recently surveyed companies agree that end-to-end visibility is critical to operating a hybrid cloud.
94% state that a single integrated solution is needed to monitor Hybrid IT environments.
But how do you monitor private and public cloud services? How do you make sure you're delivering appropriately? What if you're paying far too much for services you consume? Does monitoring providers give access to any use? With the new HPE Operations Bridge Suite, we'll show you how you can address these issues, and with the help of our customer Vodofone Group, you'll learn what benefits you can extract through adopting it
You’ve come to the right spot to hear about HPE’s Data Center Automation solution, and we think there’s something in it for everyone.
Are you “everyone”? Well, if you’re in a bit of frenzy about your data center, and you wish your IT operation costs were lower (or simply not spiraling out of control) and think it would be amazing if service requests didn’t take ages to fulfill, this webinar is for you. If you wish staying compliant didn’t have to be so difficult and you’d love if shadow IT could become a nonentity, this webinar is for you. And if you dream of the clouds, but have to deal with humdrum tasks instead, this webinar is for you!
In this webinar, you’ll hear about:
•An overview of the Data Center Automation solution
•What makes the solution unique
•The business benefits (with real life examples)
•How you can use the solution to scale (with flexibility and choice)
The webinar is presented by Sibel Satiroglu and Kim Miller, Senior Product Marketing Managers for Data Center Automation.
User expectations are changing. Users demand a better user experience with support, fast response and short resolution times. At the same time, IT is under pressure from the business to reduce risk and cost. In this world, the service desk continues to be the main bridge between the business, users and IT. Hewlett Packard Enterprise has added a new offering, HPE ITSM Automation Suite, an on-premise software suite which helps today’s IT organizations meet these new needs. HPE ITSM Automation Suite provides all software needed to build your big data service desk.
Join this webinar to learn about:
What is HPE ITSM Automation Suite and why you should care?
How the ITSM suite will help to automate core ITSM use scenarios
How to improve user experience and agility with a big data service desk
Strategy and direction of HPE IT Service Management Automation Suite (incl. Service Manager)
Eric Odell, Udi Shagal, Len Tocco, Michael Logsdon
We’ve lived in the “golden age” of application performance management (APM)… But we’ve operated in data silos. IT Ops teams focus on performance and availability of services in the backend, while developers focus on tracing and troubleshooting of poor transactions. Meanwhile, the marketing team monitors user adoption and flows, business data and customer sentiment.
But no one is managing the bigger picture. It’s not enough to simply know if the app is performing slowly or if the server is down.
Today’s digital businesses require the IT Ops and Applications teams to go beyond monitoring infrastructure Service Level Agreements (SLAs) to including a basic understanding of technology’s impact on the end user experience. Traditional APM tools must evolve even further to link application performance with KPIs that matter to the business. Managing today’s digital user experience demands closer alignment with business requirements and ever changing customer expectations.
Join us for this live webcast to learn how HPE AppPulse Suite helped St. Louis-based Ameren Corporation:
Link app performance directly to customer experience
Make performance action-optimized – generating actionable insights that inform decisions
Dissolve cross-team barriers – improve DevOps collaboration
Most application teams are content to only monitor their infrastructure. If the servers are up, everything must be fine. Recent surveys found that only 26% of application teams will proactively examine user experience in production. In fact, 72% completely lack curiosity and first learn about User Experience issues and poor application performance through user complaints at the help desk.
However, the problem comes when application performance impacts your user’s engagement. They may not complain; but their efficiency is impacted and they may just take their business somewhere else which is reflected in business metrics.
As such, lack of visibility into the enterprise application performance costs millions and directly impacts business revenues and efficiency.
Join us for Part 2 of our Application Visibility with Application Performance Management (APM) Webinar Series to learn how HPE APM enables visibility into your User Experience and alerts you when applications are performing poorly and before users are impacted.
During this webinar you will learn how HPE APM helps you:
Monitor your user experience
Identify performance issues before they occur by detecting negative performance trends
Identify potential critical issues before a crash occurs using predictive analytics
Isolate the problem to the failing application component whether that be a service, Docker container, virtual or physical server
Join this channel to get insights into ways to simplify the complex needs of your IT business, reduce complexity and risk in your IT environment, gain understanding of how to successfully transition to the cloud and becoming more agile while reducing cost. You will hear from product experts, industry analysts, and customers as they discuss their experiences as well as their best practices. More Hewlett Packard Enterprise Operations Management solutions information at www.hp.com/go/operationsmanagement
Three ways service management can connect the business with ITMary Rasmussen, Sr Product Marketing Manager, Tina Sturgis, Sr Product Marketing Manager, HP ART and Education, HP Software[[ webcastStartDate * 1000 | amDateFormat: 'MMM D YYYY h:mm a' ]]36 mins