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Three ways service management can connect the business with IT

Mary Rasmussen, Sr Product Marketing Manager, Tina Sturgis, Sr Product Marketing Manager, HP ART and Education, HP Software
Today’s IT landscape is disconnected from today’s business landscape, where IT is managing tickets and users are demanding a more consumerized experience . More than ever, IT struggles to manage constantly changing technology and increased expectations of the business and the end-users. The new HP Service Anywhere connects the IT Service Management landscape with today’s user interactions by driving collective insight across the business with a new system of engagement that promotes IT agility, better service delivery and a renewed IT focus on strategic business priorities.

Join us to hear how these three key capabilities can better connect your IT organization to the business:
• Embedded Big Data
• Crowdsourcing social collaboration
• Proactive knowledge delivery

Also discover the importance of training in today’s rapidly changing IT environment as a way to ensure and sustain high user adoption rates of solutions for fast time to value.
Jan 22 2014
36 mins
Three ways service management can connect the business with IT
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IT Service Management

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  • Unlocking the hybrid cloud May 21 2015 5:00 pm UTC 45 mins
    Barbara Pei and Andy Smith, HP Software
    Moving to the New Style of IT couldn’t be easier with HP Helion CloudSystem Enterprise. Side-by-side management of traditional and cloud native applications, with support for multiple hypervisors as well as Matrix Operating Environment and OpenStack resource pools, means you get best-in-class flexibility and choice for your investment. See how to deploy and manage advanced infrastructure and application services with HP Helion CloudSystem Enterprise.

    In this webinar, you will learn how integrated solutions are easy to:
    • Procure
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    In addition, you will learn how to upgrade from MOE (Matrix Operating Environment) to Helion CloudSystem Enterprise in one easy step.
  • How does DevOps, Agile and Bimodal impact ITSM? May 20 2015 5:00 pm UTC 45 mins
    Chuck Darst, HP Software
    DevOps, Agile, and the on-going rise of the Line of Business (LoB) are changing modern service delivery. Increasingly, new concepts such as bimodal or 2-speed IT have come to the forefront that encompass blending structured approaches and new trends. On one dimension there are traditional IT processes and the need for strong controls. On the second, is a push for agile development with faster releases driving the need for more automation.

    Join us to learn how these trends align (or not) and recommendations for the service desk organization and ITSM overall.
  • What is HP Data Center Automation Appliance? Recorded: Apr 21 2015 43 mins
    Andy Mackay and Camilo Cuervo, HP Software
    HP’s new Automation solution offering for the mid-market is an excellent way for customers to manage their day-to-day tasks and operations with ease, all from a single virtual appliance.

    Register for this webinar to hear more about HP Data Center Automation Appliance and how the new virtual appliance combines HP’s market leading Data Center Automation strengths from HP Server Automation (SA) and HP Operations Orchestration (OO), into a production-ready virtual appliance that can be easily personalized.

    During this webinar we will also highlight key use cases behind the new virtual appliance, such as:
    • Powered change management using industry leading out of the box content
    • Process IT Operations made easy
    • Frontline defense (control access to servers as well as securing exploits or open server and application vulnerabilities in the datacenter)
  • What’s new in HP ITSM Recorded: Apr 9 2015 57 mins
    Jacques Conand & Tonya Scherba, HP Software
    IT Service Management systems are great collectors of stuff – requests, changes, survey results, etc. What they’re not so great at is sorting out what is most important and helping us to act on it! That is until HP Service Anywhere.

    Join us in this session to see how HP Service Anywhere helps end users act on their needs, their assets; agents act on requests, incidents, changes, and releases.

    Find out how Service Anywhere helps transform the way IT service desk agents work – boosting service quality and increasing productivity – all powered by a big data platform, provide high scalability and rapid processing of unstructured and structured data to deliver current and relevant information.

    Join us to learn how the industry’s first Big Data service desk delivers service insights once thought impossible.
  • Reduce time-to-market by following a DevOps approach Recorded: Apr 1 2015 54 mins
    Dave Langlais, HP Software
    With more than 100 applications in production, a leading bank needed to reduce the time required to deploy and update its apps. By implementing an automation solution from HP, the bank reduced the application time-to-deploy by nearly 8X. Now the bank follows a seamless and standardized approach for deployment.
  • Service Anywhere March 2015: Big Data Service Desk Recorded: Mar 24 2015 60 mins
    Chuck Darst, HP, David Baron, HP
    HP is thrilled to announce the most recent update to HP Service Anywhere. Our SaaS ITIL Service Desk is now delivering even more big data driven benefits to the service desk, and will forever change your expectations of an IT Service Management solution. This update is one of the best yet, focusing on improving IT customer satisfaction and improved process maturity.

    Highlights include:

    New! Hear from your customers first hand through our new survey capability that includes big data analytics for reporting and dashboarding
    New! Release management for planning and deployment of releases
    New! Idea and proposal management to capture innovation ideas and process improvements through crowdsourcing, that can be managed and turned into proposals
    Enriched Self Service Portal design now includes out of the box themes, always available search, streamlined catalog filtering and other UX enhancements
    Enhancements across several processes including Change Management, Live Support, SLM and Catalog Management
    Enhancements to Asset Management around cost centers, fixed asset depreciation, asset normalization, and asset import for better understanding and control of assets
    We know you do not want to see slides – so this session will have only a handful. Most of session will be members of our product management team showing the highlights in a live demo environment. A member of our R&D team will also be on the webinar to help answer your questions about this latest update.
  • End-to-End DevOps with HP Software Stack and Codar Recorded: Mar 12 2015 59 mins
    Ajay Nair, HP
    Are you challenged by delays when releasing new application code? Attend this web event to learn how to accelerate the application release process with automated deployment of infrastructure and applications across the various stages of the software development and release lifecycle.

    Find out how to bridge gaps by collaborating between business, development and operations, and by following an agile development process that includes continuous integration, testing, delivery and deployment.

    You will learn about HP’s approach to the DevOps lifecycle by examining DevOps problems and potential solutions from three points of view: people, process and tools, from planning to operation. See a demo to find out how to leverage HP Codar with HP and third-party toolsets to provide a seamless end-to-end implementation of the DevOps lifecycle that will increase your release velocity.
  • Innovation in monitoring: What’s new in business service management Recorded: Mar 11 2015 40 mins
    Joe Fox, HP Software
    Modern applications are game changers. Nearly every aspect of today’s application is changing – the front end, back end, and underlying dynamic infrastructure.

    Join us for this event and you'll learn about the latest innovations and announcements for HP Software’s monitoring solutions. You’ll hear how these HP innovations address today’s market trends. You will also find out about the key updates released during the past year—new features, use cases, and customer value—across application performance management, operations analytics, system management, network management, and storage management.
  • Turn 100% of your data into action Recorded: Mar 3 2015 49 mins
    Paul Muller, HP Software
    Companies are increasingly driving revenue and customer satisfaction through digital business initiatives, and IT leadership is more essential to the success of the business than it ever was. You’ll learn how HP’s unique technology - Connected Intelligence - blends big data with automation, enables exceptional user experience, agility with compliance and cost efficiencies across the board.
  • Three tips to boost your service quality with a Configuration Management system Recorded: Mar 3 2015 47 mins
    Michael Pott, HP Software
    Improving service quality relies on a solid configuration data foundation. A Configuration Management System (CMS)-based on a CMDB and automated, intelligent discovery- provides the data everyone can trust and build on. It delivers the accurate, up-to-date information to the right users. But the data alone does not cut it; an accurate and up-to-date service model is also needed.

    Join this webinar to learn how to boost your services' quality and develop a more successful service desk with a CMS, automated discovery, and automated service modeling partnered with increased process maturity.
  • What’s New in HP Propel? Hangout with the Team that Created HP Propel! Recorded: Feb 26 2015 77 mins
    Vesna Soraic, Stephane H. Maes, Ph. D., Christopher (CJ) Johnson , HP
    HP Propel on-premise was introduced in the summer of 2014, and since then, its set of features is growing at a brisk pace. Join us for this webinar and learn about our newest features from the HP Propel 1.1 release. We will discuss the new Jumpstart module which helps you extend the portal so that you can provide more services to your business users without increasing costs or resources. You will hear about our SDK (Software Development Kit) module for Service Exchange which enables you to modify the existing connectors or create brand new integration.

    This session will include live demos of:
    HP Propel portal and aggregated catalog, including the composite bundling from different catalogs
    Case exchange
  • Is There Really an ‘I’ in a DevOps Team? Recorded: Feb 24 2015 60 mins
    Paul Muller, Damon Edwards, Tina Sturgis, HP
    The answer is YES! The ‘I’ in team doesn’t represent one single person in the apps development plan, rather it highlights the transformation of the once silo’d teams who support specific functions within the app lifecycle. The straight line of the ‘I’ symbolizes the one team approach that is making DevOps successful. Operations people are showing up in the testing phase of the application and the apps people are doing some measures and monitoring in operations. Recently, TechTarget named DevOps as one of six major data center trends for 2015. DevOps is no longer a new way to think about transformation; it is the ONLY way to bring together the silos that weigh down your business’ bottom line.

    Join our lively panel discussion with DevOps industry experts Paul Muller and Damon Edwards as they discuss:

    Common problems in traditional DevOps teams
    How these teams have changed to truly transform and become innovators
    How you can apply these ideas to your business to boost your bottom line
  • How to successfully deliver a 5-Star Mobile App Recorded: Feb 19 2015 62 mins
    Yan Auerbach, SpeechTrans, Alon Inditzky and Eric Odell, HP Software
    Mobile customers have grown more impatient than ever before – they are intolerant of apps with slow performance, errors, and crashes. In fact, 53% of mobile users will simply delete mobile apps when they experience poor performance and stability issues. Any mobile application that causes a customer to wait risks losing that customer to competitors. This has serious implications for any business as the mobile app has now become the direct link between a customer and the brand.

    During this webinar, SpeechTrans shares how they improved customer experience and delivered 5-Star rated apps by tracking what is important using HP AppPulse Mobile.

    Throughout the session, you will gain the following insights:
    • How low app store ratings can negatively affect your brand and revenues
    • What are the elements of a well-executed mobile strategy
    • How to achieve and maintain a 5-star rated mobile app
    • Demo a codeless and tagless SaaS-based solution that helps you monitor the user experience with actionable data

    Join us for this Webinar to learn how to Measure, Focus and Improve your mobile apps.
  • How a 350-year-old Company Runs a State-of-the-Art Project Management Office Recorded: Feb 18 2015 62 mins
    Klemens Sachs, Merck KGaA, Richard Hawes, HP Software
    Founded in 1668, Merck KGaA is a leading company for high-tech products in the pharmaceutical and chemical sectors. A global IT organization with IT units in 67 countries helps Merck stay innovative and ahead of the game. At the core of this organization is a Project Management Office responsible for both portfolio and project control.

    In this webinar you will learn:
    How Merck have deployed HP PPM to prioritize, manage and control more than 700 projects per year
    How Merck uses their PPM platform to drive efficient project control and portfolio management
  • Never miss a change again: How Configuration Management can make you a hero Recorded: Feb 11 2015 45 mins
    Michael Pott & Ron Bocken, HP Software
    Changes continue to be among the top reasons for service degradations and failures. In order to be successful, changes need to be planned, well understood and checked after execution. This requires a solid foundation in terms of configuration data. Industry best practices provide guidance on what you need to be successful, including the right processes and the related data to support them.

    Attend this webinar to learn:
    • The right strategies to obtain, maintain and leverage configuration data to avoid service disruptions
    • How to use this data to automate the process or parts of it
    • Examples of how to detect unplanned changes, how to keep your configuration data up-to-date, and how to create service models to understand change impact

    Armed with these best practices, you’ll never miss a change again.
  • New Release: Solve Your IT Performance Issues with Big Data Analytics Recorded: Feb 6 2015 60 mins
    Alina Gicqueau
    Learn the new and exciting features that have been added to HP's flagship application on the Haven platform, HP Operations Analytics. Our webinar will provide you an overview of Operations Analytics and how you can use it to:

    Understand and detect IT performance problems that have eluded you
    Prevent problems from ever happening with machine-learning predictive analytics
    Our newest 2.2 features include:

    Analytics based alerting
    Adding value to Splunk data with our patented Log Analytics
    Out-of-the-box analysis of converged infrastructure data from OneView, and much more.
    You will also see a demo of how HP Operations Analytics can help you make use of data, structured and unstructured, across IT operational silos, and solve complex cross domain performance problems with the power of machine learning.
  • Darwinian Evolution of Operations Manager Recorded: Jan 30 2015 68 mins
    Ian Bromehead, HP, Will Gillen, Fidelity
    In today’s fast changing digital businesses, evolution is practically constant. For years you have trusted and used HP Operations Manager, the Operations Agent and SPis, as well as associated products to manage your data centre. Business expects more and more of IT, and that pace of change, the internet of things, means those solutions need to evolve too. Changing to the HP Operations Bridge will help you meet today’s challenges with improved ways to sense the health of IT resources, analyze and predict IT impact on business and adapt to the ever changing IT environment.

    Learn how Fidelity has started their evolution, adopting the HP Operations Bridge and see what benefits they have gained. Join us and discover a new program that helps you plan your evolution at your speed.
  • Sopra-Steria’s prototype for the IT service broker Recorded: Jan 27 2015 45 mins
    Patrick Bailly, Director, Sopra-Steria and Vesna Soraic, Product Marketing, HP Software
    ITSM teams are moving towards offering IT as a service and shifting to an IT service broker role as a business enabler, trends that will grow in 2015. Organizations looking to transition to an IT-as-a-service model must make sure they are adopting the correct processes and technologies to set up IT to run like a business and increase customer/end user satisfaction.

    In this webinar, Sopra-Steria, a global IT services company, will discuss the new single point of contact in IT – an IT Portal, and how to integrate multiple service providers through a single portal, catalog, knowledge and support. Attend this webinar to learn Sopra-Steria’s experience with HP Propel and watch a live demo of their integrations between a portal and multiple fulfillment systems.
  • See the Latest HP Service Anywhere. Let Us WOW You! Recorded: Jan 22 2015 64 mins
    Steve Anderson, Mary Rasmussen, HP
    HP Service Anywhere offers a broad range of capabilities. In this webinar we will focus on our top 3 "Wow” points of the service (and it was hard to pick only 3). You will see how HP Service Anywhere can drive staff efficiency, service quality and most importantly, customer satisfaction.
  • What’s New with HP Service Manager and Universal CMDB Recorded: Dec 18 2014 71 mins
    Michael Pott, HP, Doron Orbach HP
    Join us for this webinar to discuss advantages of a Big Data service desk, the latest HP Service Manager Smart Analytics enhancements, and the latest HP Service Manager innovations. You will also learn what is coming with the next HP Service Manager and HP Universal CMDB releases.
Helping IT Organizations Perform Better
Join this channel to get insights into ways to simplify the complex needs of your IT business, reduce complexity and risk in your IT environment, gain understanding of how to successfully transition to the cloud and becoming more agile while reducing cost. You will hear from product experts, industry analysts, and customers as they discuss their experiences as well as their best practices. More HP Operations Management solutions information at www.hp.com/go/operationsmanagement

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  • Title: Three ways service management can connect the business with IT
  • Live at: Jan 22 2014 6:00 pm
  • Presented by: Mary Rasmussen, Sr Product Marketing Manager, Tina Sturgis, Sr Product Marketing Manager, HP ART and Education, HP Software
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