Three ways service management can connect the business with IT

Mary Rasmussen, Sr Product Marketing Manager, Tina Sturgis, Sr Product Marketing Manager, HP ART and Education, HP Software
Today’s IT landscape is disconnected from today’s business landscape, where IT is managing tickets and users are demanding a more consumerized experience . More than ever, IT struggles to manage constantly changing technology and increased expectations of the business and the end-users. The new HP Service Anywhere connects the IT Service Management landscape with today’s user interactions by driving collective insight across the business with a new system of engagement that promotes IT agility, better service delivery and a renewed IT focus on strategic business priorities.

Join us to hear how these three key capabilities can better connect your IT organization to the business:
• Embedded Big Data
• Crowdsourcing social collaboration
• Proactive knowledge delivery

Also discover the importance of training in today’s rapidly changing IT environment as a way to ensure and sustain high user adoption rates of solutions for fast time to value.
Jan 22 2014
36 mins
Three ways service management can connect the business with IT
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Helping IT Organizations Perform Better
Join this channel to get insights into ways to simplify the complex needs of your IT business, reduce complexity and risk in your IT environment, gain understanding of how to successfully transition to the cloud and becoming more agile while reducing cost. You will hear from product experts, industry analysts, and customers as they discuss their experiences as well as their best practices. More HP Operations Management solutions information at www.hp.com/go/operationsmanagement
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  • Title: Three ways service management can connect the business with IT
  • Live at: Jan 22 2014 6:00 pm
  • Presented by: Mary Rasmussen, Sr Product Marketing Manager, Tina Sturgis, Sr Product Marketing Manager, HP ART and Education, HP Software
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