Three ways service management can connect the business with IT
Today’s IT landscape is disconnected from today’s business landscape, where IT is managing tickets and users are demanding a more consumerized experience . More than ever, IT struggles to manage constantly changing technology and increased expectations of the business and the end-users. The new HP Service Anywhere connects the IT Service Management landscape with today’s user interactions by driving collective insight across the business with a new system of engagement that promotes IT agility, better service delivery and a renewed IT focus on strategic business priorities.
Join us to hear how these three key capabilities can better connect your IT organization to the business:
• Embedded Big Data
• Crowdsourcing social collaboration
• Proactive knowledge delivery
Also discover the importance of training in today’s rapidly changing IT environment as a way to ensure and sustain high user adoption rates of solutions for fast time to value.
RecordedJan 22 201436 mins
Your place is confirmed, we'll send you email reminders
The HPE Helion Cloud Suite is a new software suite that brings together a full range of hybrid cloud capabilities, enabling you to deliver and manage the full spectrum of applications and technologies -- from traditional, virtualized, cloud native and containers -- across a broad range of infrastructure environments.
The HPE Helion Cloud Suite provides:
Full-stack automation and a powerful orchestration engine to enable rapid delivery of IT services and applications
A common simplified, self-service storefront for IT and developers
A complete development environment supporting DevOps processes for traditional and cloud-native applications
Operations management capabilities with big data analytics and service-based compliance
Complete hybrid cloud management so you can design, deliver and manage IT services across multi-vendor traditional IT, private, public and managed cloud environments
Join us for this web event to find out how the HPE Helion Cloud Suite can help you take advantage of any cloud, any environment and any new technology for any application.
IT departments are constantly searching for new ways to optimize the speed, quality, and cost of their IT Service Management (ITSM) activities. Surprisingly, one solution that is often overlooked in the optimization process is the increased usage of a discovery tool within a configuration management system (CMS) to be the powerhouse for all ITSM, ITAM, operations analytics, and even network management processes.
This webinar will take a deep dive into the uses of discovery tools and how they can be greater leveraged into all facets of ITSM, ITAM, operations analytics, and network management processes for increased value creation.
Discovery Tools: Why they’re more relevant than ever
ITSM, ITAM, operations analytics, and network management use cases and functions enabled by an integrated Discovery Tool
Examples of successful integrated Discovery Tool usage across all IT processes
HPE Universal Discovery Tool and Applications
Ian Bromehead, HPE, Harald Burose, HPE, Luke Bradley Vodofone
83% of recently surveyed companies agree that end-to-end visibility is critical to operating a hybrid cloud.
94% state that a single integrated solution is needed to monitor Hybrid IT environments.
But how do you monitor private and public cloud services? How do you make sure you're delivering appropriately? What if you're paying far too much for services you consume? Does monitoring providers give access to any use? With the new HPE Operations Bridge Suite, we'll show you how you can address these issues, and with the help of our customer Vodofone Group, you'll learn what benefits you can extract through adopting it
You’ve come to the right spot to hear about HPE’s Data Center Automation solution, and we think there’s something in it for everyone.
Are you “everyone”? Well, if you’re in a bit of frenzy about your data center, and you wish your IT operation costs were lower (or simply not spiraling out of control) and think it would be amazing if service requests didn’t take ages to fulfill, this webinar is for you. If you wish staying compliant didn’t have to be so difficult and you’d love if shadow IT could become a nonentity, this webinar is for you. And if you dream of the clouds, but have to deal with humdrum tasks instead, this webinar is for you!
In this webinar, you’ll hear about:
•An overview of the Data Center Automation solution
•What makes the solution unique
•The business benefits (with real life examples)
•How you can use the solution to scale (with flexibility and choice)
The webinar is presented by Sibel Satiroglu and Kim Miller, Senior Product Marketing Managers for Data Center Automation.
User expectations are changing. Users demand a better user experience with support, fast response and short resolution times. At the same time, IT is under pressure from the business to reduce risk and cost. In this world, the service desk continues to be the main bridge between the business, users and IT. Hewlett Packard Enterprise has added a new offering, HPE ITSM Automation Suite, an on-premise software suite which helps today’s IT organizations meet these new needs. HPE ITSM Automation Suite provides all software needed to build your big data service desk.
Join this webinar to learn about:
What is HPE ITSM Automation Suite and why you should care?
How the ITSM suite will help to automate core ITSM use scenarios
How to improve user experience and agility with a big data service desk
Strategy and direction of HPE IT Service Management Automation Suite (incl. Service Manager)
Eric Odell, Udi Shagal, Len Tocco, Michael Logsdon
We’ve lived in the “golden age” of application performance management (APM)… But we’ve operated in data silos. IT Ops teams focus on performance and availability of services in the backend, while developers focus on tracing and troubleshooting of poor transactions. Meanwhile, the marketing team monitors user adoption and flows, business data and customer sentiment.
But no one is managing the bigger picture. It’s not enough to simply know if the app is performing slowly or if the server is down.
Today’s digital businesses require the IT Ops and Applications teams to go beyond monitoring infrastructure Service Level Agreements (SLAs) to including a basic understanding of technology’s impact on the end user experience. Traditional APM tools must evolve even further to link application performance with KPIs that matter to the business. Managing today’s digital user experience demands closer alignment with business requirements and ever changing customer expectations.
Join us for this live webcast to learn how HPE AppPulse Suite helped St. Louis-based Ameren Corporation:
Link app performance directly to customer experience
Make performance action-optimized – generating actionable insights that inform decisions
Dissolve cross-team barriers – improve DevOps collaboration
Most application teams are content to only monitor their infrastructure. If the servers are up, everything must be fine. Recent surveys found that only 26% of application teams will proactively examine user experience in production. In fact, 72% completely lack curiosity and first learn about User Experience issues and poor application performance through user complaints at the help desk.
However, the problem comes when application performance impacts your user’s engagement. They may not complain; but their efficiency is impacted and they may just take their business somewhere else which is reflected in business metrics.
As such, lack of visibility into the enterprise application performance costs millions and directly impacts business revenues and efficiency.
Join us for Part 2 of our Application Visibility with Application Performance Management (APM) Webinar Series to learn how HPE APM enables visibility into your User Experience and alerts you when applications are performing poorly and before users are impacted.
During this webinar you will learn how HPE APM helps you:
Monitor your user experience
Identify performance issues before they occur by detecting negative performance trends
Identify potential critical issues before a crash occurs using predictive analytics
Isolate the problem to the failing application component whether that be a service, Docker container, virtual or physical server
Be first to learn what is coming up in our next HPE Propel release 2.20. We will show you the key new features which transform the IT service consumption experience and make IT the most relevant business partner for growing business. We will also show you the highlights from every HPE Propel and Service Brokering session which will be presented at Discover 2016 on June 7-9 in Las Vegas. After attending this webinar you will be able to:
Understand how HPE Propel helps you deliver reliable and compliant services “where, when, and why” for the business
Create your precise agenda for Discover 2016 by gaining the insights into sessions beyond the abstracts
Poor application performance and crashes cost millions of dollars to businesses globally. Yet, recent surveys show that only 26% of application teams will proactively examine user experience metrics in production. 72% of app teams first learn of UX issues through user complaints.
Today’s impatient and intolerant user is quick to abandon slow performing, crashing and error prone apps. So it is up to application teams to quickly isolate issues, understand what went wrong and know how to fix it fast.
Join us for this webinar and learn how HPE AppPulse Trace cuts through the complexity of isolating transaction performance issues. During this live webcast, user experience experts will demonstrate how to correlate performance issues from the user action to service code execution and diagnose issues down to the line of code and log messages.
During this Webinar, you will learn how to:
Quickly drill down to server-side transactions for rapid investigation of performance bottlenecks
Trace transactions from the browser or mobile app all the way to the backend
Trace all aspects of transaction execution including end-to-end flow, code timing, contextual logs, exceptions and database queries
Managing applications while providing a top-notch user experience can be a challenge to any organization using the traditional systems-centric, bottom-up approach to application management. The bottom-up approach is not scalable to handle the issues and challenges with ever-changing, distributed environments.
Within an end-to-end business service, operations teams rely on having data for each component and setting a threshold or status check for everything that can go wrong. In essence, systems monitoring focuses on looking for what could go wrong instead of focusing on the desired results. The diversity of applications such as Web, Enterprise, Composite, Mobile, and Cloud make the bottom-up approach impossible to deploy and maintain.
Join us for this Webinar to learn the latest about Business Process Monitor (BPM) and SiteScope capabilities. For BPM we will review the new real devices monitors, new selenium monitoring and tips for BPM such as how to use dynamic baselines and script parameters. For Sitescope we will review our new Web interface, automatic docker monitoring, ChatOps integration and more...
As business demands faster delivery of quality applications, development and testing teams are stepping up the pace at which they are building, testing and pushing applications into production. In this new fast-paced world of DevOps, how should operations and infrastructure teams address the new challenges they face? Production environments are all about stability as you have to keep customer facing critical systems up and running – how can you manage that with a rapid cascade of changes coming every few hours or days?
Join us on this web event to hear how you can increase the Ops team contribution to the business beyond just keeping systems up and running and in stable condition. We’ll discuss what you can learn from customers and use that to provide insight to your business.
Join us to see how you can lead the DevOps adoption in your Enterprise.
Ready to really drive value from your investment in network management tools from HPE Software? Whether it is with 3rd party products or HPE solutions, learn how the broad set of available integrations for Network Node Manager i (NNMi) and Network Automation (NA) can increase the flexibility and responsiveness for your network and related infrastructure.
Attend this webinar and learn:
How to improve your ROI by using available 3rd party integrations and automation
How NNMi and NA partner together to provide a complete solution to network management
How NNMi and NA work with HPE solutions such as Server Automation and Operations Orchestration to increase efficiencies
The massive amount of data continuously flowing through today’s IT organizations has made problem detection and remediation infinitely more challenging. In addition, the associated costs and resources required has placed the need for automation at the forefront of CIO agendas.
According to a recent survey, 69% of IT professionals said that higher customer expectations was their biggest challenge in managing IT operations today – making finding and fixing problems quickly and efficiently that much more important.
Join us and learn from the IT Operations Analytics (ITOA) experts at Hewlett Packard Enterprise how HPE Operations Analytics can harness the power of machine learning to automate troubleshooting, set up alerts to help find problems before business and customers are impacted, and eliminate the need for war rooms.
In today's digital enterprise, an application is the face of the business. The ability to proactively monitor and manage user behavior is a must. Application teams need tools to provide a comprehensive look into what is happening within the applications in real time, and at the right level.
HPE AppPulse Suite offers synthetic monitoring, and real user behavior metrics to track user experience, as well as transaction tracing to the code level. It empowers application owners, developers, and IT to work collaboratively to detect and resolve issues, to lower app abandonment, and increase adoption rates.
Join us for this Webinar to learn from user experience professionals about a smarter UX monitoring solution that:
Emulates user actions and upholds SLAs
Measures everything impacting the user experience in real time
Traces user actions down to the line of code, exception and log files
Find and resolve app issues before your users do… Deliver one fantastic user experience!
After continuous updates since its inception, see how Service Anywhere continues to mature existing abilities while bringing together a broader range of ITSM, Project Management, and Asset Management capabilities, utilizing Big Data and social collaboration, to enable your workforce with connected intelligence.
On the Fly language translation
Managed Service Providers (MSPs) – Manage your own customers’ services using your new console
Increase engagement and user satisfaction
New Subscription methods for consumption of services and assets
Self-Service Portal improvements
Service Asset and Configuration Management Enhancements
Performance is always a high priority, check out the improvements
We know you will be excited to see the latest and greatest of Service Anywhere!
Your IT has profound commitments to on-premise applications, especially systems of record. Your users want to engage when accessing data and information, performing transactions and communicating. To bridge the fundamental disconnect in architecture between existing, reliable systems and the new contemporary and effective user-facing digital business processes, IT will need to determine key moments of engagement for reengineering. In this webinar we will present to you how HPE Propel 2.10 enables your users to engage with your existing systems more effectively and with greater satisfaction.
Some of the highlights of this webinar include:
Demonstrating key new functionality in HPE Propel 2.10, such as universal search, My services and smart link to support tickets, bi-directional communication on shopping requests, and much more
Demonstration of the enhanced integration with Service Now
Join us to learn how to add ITSM capabilities from your existing service desk systems to your cloud services.
Agile is changing how the IT portfolio and supporting applications are evaluated and managed. Please join this webinar to learn what’s new with HPE Project and Portfolio Management (PPM) and integrated application analysis. The session will include insights from the recent Gartner IIPA Magic Quadrant and how Agile project management can speed up the delivery of applications that need re-engineering.
In this webinar, we will:
Show how IIPA/APM can drive the transformation process implemented through PPM and Agile Manager
Review the integration capabilities of PPM and Agile Manager
Explore new integration possibilities between PPM and Agile Manager created through the new bi-directional APIs provided by Agile Manager
While cloud is all the rage, without effectively managed storage, most applications will experience capacity shortfall and/or performance issues. A recent survey* of IT administrators revealed that seventy percent of storage goes unused, creating an extra financial burden on users.
In this webinar you will learn about:
The state of the storage market
Finding and reclaiming lost storage
The additional complexity of virtualized environments
We will also give a demonstration of Storage Analytics.
In the latest version of HPE NNMi, see how you can seamlessly monitor your physical and virtual network infrastructure end to end. NNMi discovers and visualizes connectivity for virtual network appliances hosted in your VMware environment, and provides root cause analysis and troubleshooting for outages that occur at the virtual network edge. See these features in action, as well as the lineup of new capabilities in NNMi 10.10:
See new mapping and visualizations to explore the virtual network edge
Learn how NNMi tracks workloads as they migrate within the data center
Learn how events, incidents, and root cause analysis capabilities extend into the virtual network edge
Does your IT use numerous disparate tools, technologies and architectures that you’ve acquired over the years? Has using these tools become cost prohibitive? Does your IT face the challenge of integrating these tools and technologies to become more cost-efficient? Attend this session to learn how HPE Service Exchange and HPE Propel Jumpstart can help. These innovative micro-services-based integration platforms are designed to connect all your existing software systems in a plug-and-play style.
Join us and hear about:
Integrating applications in plug and play style
HPE Propel Service Exchange and Jumpstart
Real life integration use cases
Join this channel to get insights into ways to simplify the complex needs of your IT business, reduce complexity and risk in your IT environment, gain understanding of how to successfully transition to the cloud and becoming more agile while reducing cost. You will hear from product experts, industry analysts, and customers as they discuss their experiences as well as their best practices. More Hewlett Packard Enterprise Operations Management solutions information at www.hp.com/go/operationsmanagement
Insurance companies today are soon to witness their own version of Uberization. In this webcast you will learn...
•The kind of experiences that can stir instant customer love and loyalty
•With customer data everywhere, how can you wisely give your customers the power of decision making?
•Best CX practices to prevent customer break ups
To get an overview on how you can uber-revolutionize your CX, join Finny, Head, Aspire Systems Digital on this webcast.
Chat is an excellent channel to improve service desk productivity, but when dealing with complex issues, it’s sometimes not enough. If your chat solution is implemented in a standalone silo, then customers may have to transfer to phone support when their issues go beyond the point of text, resulting in a disjointed customer experience. But if the chat transitions directly into a screen-sharing session, the support agent can instantly see and resolve the issue while maintaining a seamless conversation. This session will outline how to increase the value and power of chat through integrating it with other solutions such as remote support, knowledge bases, CRM and more. Turn your service desk into a one-stop-shop with a modern, integrated approach to support.
In our first Helion Cloud Suite web event, we introduced you to the new software suite from HPE that brings together a full range of hybrid cloud capabilities, enabling you to deliver and manage the full spectrum of applications and technologies -- from traditional, virtualized, cloud native and containers -- across a broad range of infrastructure environments.
Join this web event for a deeper dive, and be the first to see this new suite in action:
Manage hybrid and multi-cloud environments
Develop, deploy, and scale cloud-native applications
Drive business performance with focused analytics
More than just a hybrid cloud management platform, the HPE Helion Cloud Suite can help you manage any cloud, any environment, and any technology for any application. Go beyond cloud management, and learn what it means to become a cloud master.
View Part 1 of this 2 part series at: http://www.vivit-worldwide.org/members/group_content_view.asp?group=103644&id=600517
Many Security Operation Centers operate in a reactive mode. They primarily respond to alerts that are being presented to them by implemented detection technologies. And we all know alerts are generated in overwhelming volumes, severely crippling SOC’s effectiveness and efficiency. Today’s threat landscape requires SOCs to operate ever more proactively to keep up with the threat actors. More and more SOCs therefor are actively ‘hunting’ for threats that may be residing in the environment they are to defend. ‘Hunting' however requires a different approach from the traditional, reactive mode, not least for the SOC experts themselves.
Join Matias Bevilacqua, Mandiant Principal Incident Response Consultant, as he discusses tips and tricks for hunting for those lurking threats: what to look for, what tools to use, etc.? You will leave the session with some hands-on material to start turning over stones and uncover threats you never knew were there.
According to the latest annual Webroot Threat Brief, 97% of malware is unique to a specific endpoint, rendering static, signature-database security virtually useless. In fact, many attacks are staged, delivered, and terminated within a matter of hours, or even minutes, having harvested user credentials and other sensitive information. With the rising popularity of polymorphism and other trends, it is more crucial than ever that organizations strengthen their security postures with next-generation endpoint protection and real-time, highly accurate threat intelligence. Join this webinar for an in-depth discussion of the most recent quarter’s malware stats and trends, and how businesses can leverage this data to keep themselves, their users, and their customers safe from advanced attacks.
In 1896, Sakichi Toyoda created “autonomation”, sometimes called intelligent automation. Ever since then manufacturers and, now service providers, have been trying to reduce the number of people involved in nearly every process. There seems to be a prevailing belief that automation is the “magic bullet” to greater efficiency. The downside of humans involves their lack of speed (they are simply slower than machines) and the introduction of human errors into the process. But the upside of people is their brain. They can think, evaluate, assess, question, choose, make decisions and resolve ambiguities. This creates the dilemma we in IT face every time we decide to automate a process. The tools are readily available to accomplish the automation task but have we successfully matured the process to allow it to be automated in the first place or is the “magic bullet” really human intervention? Join Jim Blayney of CA Technologies and George Spalding from Pink Elephant as they noodle on the pros and cons of process automation in IT.
In this webinar you will learn:
- What kind of process is an effective automation candidate?
- How to design a process leading to automation
- Why the pressure to automate sometimes creates an over dependency on tools vs. solutions?
Give Business Consumers Best-of-Breed Tools to Improve Productivity
See how Cherwell Service Management helps your IT team meet the demands of today’s business consumer with a modern, streamlined and easy-to-use self-service portal and service catalog. Learn how to: 1) Adopt a Customer-Centric Approach
2) Strengthen IT Technician Skill Sets
3) Improve Support Interactions with Context
See how One-Step Visual Workflows allow you to easily customize workflows and automate tasks, expediting and improving service delivery to your end users. Learn about Cherwell’s Theme Editor, which enables you to customize your self-service portal(s) to match your corporate brand and increase utilization. Lastly, understand how Cherwell integrates with a wide range of third party solutions, allowing business consumers and IT to use best-of-breed tools to improve productivity.
The need to prioritize vulnerability management (VM) is greater than ever as IT security teams become overwhelmed with trying to protect against every threat that pops up. Organizations that understand the varying risks across vulnerabilities can focus on resolving dangerous exploitation, and avoid wasting crucial time addressing insignificant ones.
We invite you to attend the “Improving on 'Whack-a-Mole' Vulnerability Management” webcast featuring guest speaker Joseph Blankenship, Senior Analyst at Forrester, and Jimmy Graham, Director of Product Management at Qualys.
The following topics will be discussed during the webcast:
* Forrester data trends and insights from real-world client scenarios
* Why vulnerability management needs to be prioritized and elevated
* How Qualys ThreatPROTECT shows you what to remediate first (led by Qualys)
Getting started with MuleSoft? Looking for expert guidance on how to create integrations, manage APIs, and transform data? We'll be talking with a panel of certified MuleSoft developers about their experience working with Anypoint Platform - and we'll be taking your questions!
Attendees will learn:
– Tips and tricks on getting the most out of Anypoint Platform
– Troubleshooting for real-world scenarios
– Recommendations on necessary tools and training for Anypoint Platform
As a leader in IT, you are constantly challenged to build and deliver higher quality services while minimizing cost. This is difficult to do while managing daily operations, meeting service level agreements (SLAs), and sifting through data to pinpoint areas of improvement.
Service automation is a key strategy to drive major improvements across cost, quality and agility in service delivery. There are many areas that could be candidates for automation. Which would be the ones to drive the greatest business impact? This is where analytics come into play. By taking an analytical approach to automation, you’ll be making the best use of the operational data you already have.
Join us and find out how to:
Establish the value of structured communications as a baseline for organizing business goals and services
Leverage leading and lagging indicators to measure performance of a structured process
Align data and analytics to drive action across all stakeholders in an organization
Integrate benchmarking as the next step in business outcome improvement