Mary Rasmussen, Brian Miller, HP Software
Configuration management is arguably THE foundation of IT service management and any successful service desk organization. Yet, creating and maintaining an accurate view and the important relationships can be very challenging. If you do have an accurate view of the configuration management information, there are many powerful things that you can do to enable better service delivery and operation.
During this Web Event, learn how:
• You can get started quickly and pragmatically in building a better and smarter configuration management foundation
• Your configuration management information complements and improves change management and other ITSM/ITIL processes
• HP capabilities specifically complement and enhance HP and non-HP service desks