Gerben Verstraete, HP Software
Many IT Operations teams are trying to cope with the increasing complexity of their environment but are struggling to move beyond the perpetual “fire-fighting” mode of operation. Transforming IT Operations from reactive to predictive is a challenging journey. But staying on track is much easier when you can follow a well-travelled path.
HP Software Professional Services has been at the epicenter of the IT Operations environment and learned the best ways to transform service management across the organization. We’ll share our Business Service Management (BSM) maturity model and how it can help you evolve your IT operations from reactive to predictive management. In this session you will find out:
• What the BSM maturity model is
• How to tell where you are and w hat new capabilities you need in order to increase your maturity
• How you can use a maturity-based approach to manage business services