Move beyond the fire-fighting with predictive service operations
Many IT Operations teams are trying to cope with the increasing complexity of their environment but are struggling to move beyond the perpetual “fire-fighting” mode of operation. Transforming IT Operations from reactive to predictive is a challenging journey. But staying on track is much easier when you can follow a well-travelled path.
HP Software Professional Services has been at the epicenter of the IT Operations environment and learned the best ways to transform service management across the organization. We’ll share our Business Service Management (BSM) maturity model and how it can help you evolve your IT operations from reactive to predictive management. In this session you will find out:
• What the BSM maturity model is
• How to tell where you are and w hat new capabilities you need in order to increase your maturity
• How you can use a maturity-based approach to manage business services
RecordedFeb 20 201441 mins
Your place is confirmed, we'll send you email reminders
Automation is at work! Learn how an Infrastructure Administrator, a Database Administrator and an IT Compliance Manager use the HPE Data Center Automation solution as part of their everyday jobs.
In this webinar, we will demo the solution for the following use cases:
• Provision a server in a matter of minutes
• Patch a database in a few simple steps with OOTB, repeatable workflows
• Automate compliance the smart way with OOTB content and automated scan & remediation
The webinar is presented by Sibel Satiroglu, Senior Product Marketing Manager and Jason Odorizzi, Senior Technical Product Manager for Data Center Automation at Hewlett Packard Enterprise.
Webinar is best viewed in full screen mode and high resolution.
The HPE Helion Cloud Suite is a new software suite that brings together a full range of hybrid cloud capabilities, enabling you to deliver and manage the full spectrum of applications and technologies -- from traditional, virtualized, cloud native and containers -- across a broad range of infrastructure environments.
The HPE Helion Cloud Suite provides:
Full-stack automation and a powerful orchestration engine to enable rapid delivery of IT services and applications
A common simplified, self-service storefront for IT and developers
A complete development environment supporting DevOps processes for traditional and cloud-native applications
Operations management capabilities with big data analytics and service-based compliance
Complete hybrid cloud management so you can design, deliver and manage IT services across multi-vendor traditional IT, private, public and managed cloud environments
Join us for this web event to find out how the HPE Helion Cloud Suite can help you take advantage of any cloud, any environment and any new technology for any application.
IT departments are constantly searching for new ways to optimize the speed, quality, and cost of their IT Service Management (ITSM) activities. Surprisingly, one solution that is often overlooked in the optimization process is the increased usage of a discovery tool within a configuration management system (CMS) to be the powerhouse for all ITSM, ITAM, operations analytics, and even network management processes.
This webinar will take a deep dive into the uses of discovery tools and how they can be greater leveraged into all facets of ITSM, ITAM, operations analytics, and network management processes for increased value creation.
Discovery Tools: Why they’re more relevant than ever
ITSM, ITAM, operations analytics, and network management use cases and functions enabled by an integrated Discovery Tool
Examples of successful integrated Discovery Tool usage across all IT processes
HPE Universal Discovery Tool and Applications
Ian Bromehead, HPE, Harald Burose, HPE, Luke Bradley Vodofone
83% of recently surveyed companies agree that end-to-end visibility is critical to operating a hybrid cloud.
94% state that a single integrated solution is needed to monitor Hybrid IT environments.
But how do you monitor private and public cloud services? How do you make sure you're delivering appropriately? What if you're paying far too much for services you consume? Does monitoring providers give access to any use? With the new HPE Operations Bridge Suite, we'll show you how you can address these issues, and with the help of our customer Vodofone Group, you'll learn what benefits you can extract through adopting it
You’ve come to the right spot to hear about HPE’s Data Center Automation solution, and we think there’s something in it for everyone.
Are you “everyone”? Well, if you’re in a bit of frenzy about your data center, and you wish your IT operation costs were lower (or simply not spiraling out of control) and think it would be amazing if service requests didn’t take ages to fulfill, this webinar is for you. If you wish staying compliant didn’t have to be so difficult and you’d love if shadow IT could become a nonentity, this webinar is for you. And if you dream of the clouds, but have to deal with humdrum tasks instead, this webinar is for you!
In this webinar, you’ll hear about:
•An overview of the Data Center Automation solution
•What makes the solution unique
•The business benefits (with real life examples)
•How you can use the solution to scale (with flexibility and choice)
The webinar is presented by Sibel Satiroglu and Kim Miller, Senior Product Marketing Managers for Data Center Automation.
User expectations are changing. Users demand a better user experience with support, fast response and short resolution times. At the same time, IT is under pressure from the business to reduce risk and cost. In this world, the service desk continues to be the main bridge between the business, users and IT. Hewlett Packard Enterprise has added a new offering, HPE ITSM Automation Suite, an on-premise software suite which helps today’s IT organizations meet these new needs. HPE ITSM Automation Suite provides all software needed to build your big data service desk.
Join this webinar to learn about:
What is HPE ITSM Automation Suite and why you should care?
How the ITSM suite will help to automate core ITSM use scenarios
How to improve user experience and agility with a big data service desk
Strategy and direction of HPE IT Service Management Automation Suite (incl. Service Manager)
Eric Odell, Udi Shagal, Len Tocco, Michael Logsdon
We’ve lived in the “golden age” of application performance management (APM)… But we’ve operated in data silos. IT Ops teams focus on performance and availability of services in the backend, while developers focus on tracing and troubleshooting of poor transactions. Meanwhile, the marketing team monitors user adoption and flows, business data and customer sentiment.
But no one is managing the bigger picture. It’s not enough to simply know if the app is performing slowly or if the server is down.
Today’s digital businesses require the IT Ops and Applications teams to go beyond monitoring infrastructure Service Level Agreements (SLAs) to including a basic understanding of technology’s impact on the end user experience. Traditional APM tools must evolve even further to link application performance with KPIs that matter to the business. Managing today’s digital user experience demands closer alignment with business requirements and ever changing customer expectations.
Join us for this live webcast to learn how HPE AppPulse Suite helped St. Louis-based Ameren Corporation:
Link app performance directly to customer experience
Make performance action-optimized – generating actionable insights that inform decisions
Dissolve cross-team barriers – improve DevOps collaboration
Most application teams are content to only monitor their infrastructure. If the servers are up, everything must be fine. Recent surveys found that only 26% of application teams will proactively examine user experience in production. In fact, 72% completely lack curiosity and first learn about User Experience issues and poor application performance through user complaints at the help desk.
However, the problem comes when application performance impacts your user’s engagement. They may not complain; but their efficiency is impacted and they may just take their business somewhere else which is reflected in business metrics.
As such, lack of visibility into the enterprise application performance costs millions and directly impacts business revenues and efficiency.
Join us for Part 2 of our Application Visibility with Application Performance Management (APM) Webinar Series to learn how HPE APM enables visibility into your User Experience and alerts you when applications are performing poorly and before users are impacted.
During this webinar you will learn how HPE APM helps you:
Monitor your user experience
Identify performance issues before they occur by detecting negative performance trends
Identify potential critical issues before a crash occurs using predictive analytics
Isolate the problem to the failing application component whether that be a service, Docker container, virtual or physical server
Be first to learn what is coming up in our next HPE Propel release 2.20. We will show you the key new features which transform the IT service consumption experience and make IT the most relevant business partner for growing business. We will also show you the highlights from every HPE Propel and Service Brokering session which will be presented at Discover 2016 on June 7-9 in Las Vegas. After attending this webinar you will be able to:
Understand how HPE Propel helps you deliver reliable and compliant services “where, when, and why” for the business
Create your precise agenda for Discover 2016 by gaining the insights into sessions beyond the abstracts
Poor application performance and crashes cost millions of dollars to businesses globally. Yet, recent surveys show that only 26% of application teams will proactively examine user experience metrics in production. 72% of app teams first learn of UX issues through user complaints.
Today’s impatient and intolerant user is quick to abandon slow performing, crashing and error prone apps. So it is up to application teams to quickly isolate issues, understand what went wrong and know how to fix it fast.
Join us for this webinar and learn how HPE AppPulse Trace cuts through the complexity of isolating transaction performance issues. During this live webcast, user experience experts will demonstrate how to correlate performance issues from the user action to service code execution and diagnose issues down to the line of code and log messages.
During this Webinar, you will learn how to:
Quickly drill down to server-side transactions for rapid investigation of performance bottlenecks
Trace transactions from the browser or mobile app all the way to the backend
Trace all aspects of transaction execution including end-to-end flow, code timing, contextual logs, exceptions and database queries
Managing applications while providing a top-notch user experience can be a challenge to any organization using the traditional systems-centric, bottom-up approach to application management. The bottom-up approach is not scalable to handle the issues and challenges with ever-changing, distributed environments.
Within an end-to-end business service, operations teams rely on having data for each component and setting a threshold or status check for everything that can go wrong. In essence, systems monitoring focuses on looking for what could go wrong instead of focusing on the desired results. The diversity of applications such as Web, Enterprise, Composite, Mobile, and Cloud make the bottom-up approach impossible to deploy and maintain.
Join us for this Webinar to learn the latest about Business Process Monitor (BPM) and SiteScope capabilities. For BPM we will review the new real devices monitors, new selenium monitoring and tips for BPM such as how to use dynamic baselines and script parameters. For Sitescope we will review our new Web interface, automatic docker monitoring, ChatOps integration and more...
As business demands faster delivery of quality applications, development and testing teams are stepping up the pace at which they are building, testing and pushing applications into production. In this new fast-paced world of DevOps, how should operations and infrastructure teams address the new challenges they face? Production environments are all about stability as you have to keep customer facing critical systems up and running – how can you manage that with a rapid cascade of changes coming every few hours or days?
Join us on this web event to hear how you can increase the Ops team contribution to the business beyond just keeping systems up and running and in stable condition. We’ll discuss what you can learn from customers and use that to provide insight to your business.
Join us to see how you can lead the DevOps adoption in your Enterprise.
Ready to really drive value from your investment in network management tools from HPE Software? Whether it is with 3rd party products or HPE solutions, learn how the broad set of available integrations for Network Node Manager i (NNMi) and Network Automation (NA) can increase the flexibility and responsiveness for your network and related infrastructure.
Attend this webinar and learn:
How to improve your ROI by using available 3rd party integrations and automation
How NNMi and NA partner together to provide a complete solution to network management
How NNMi and NA work with HPE solutions such as Server Automation and Operations Orchestration to increase efficiencies
The massive amount of data continuously flowing through today’s IT organizations has made problem detection and remediation infinitely more challenging. In addition, the associated costs and resources required has placed the need for automation at the forefront of CIO agendas.
According to a recent survey, 69% of IT professionals said that higher customer expectations was their biggest challenge in managing IT operations today – making finding and fixing problems quickly and efficiently that much more important.
Join us and learn from the IT Operations Analytics (ITOA) experts at Hewlett Packard Enterprise how HPE Operations Analytics can harness the power of machine learning to automate troubleshooting, set up alerts to help find problems before business and customers are impacted, and eliminate the need for war rooms.
In today's digital enterprise, an application is the face of the business. The ability to proactively monitor and manage user behavior is a must. Application teams need tools to provide a comprehensive look into what is happening within the applications in real time, and at the right level.
HPE AppPulse Suite offers synthetic monitoring, and real user behavior metrics to track user experience, as well as transaction tracing to the code level. It empowers application owners, developers, and IT to work collaboratively to detect and resolve issues, to lower app abandonment, and increase adoption rates.
Join us for this Webinar to learn from user experience professionals about a smarter UX monitoring solution that:
Emulates user actions and upholds SLAs
Measures everything impacting the user experience in real time
Traces user actions down to the line of code, exception and log files
Find and resolve app issues before your users do… Deliver one fantastic user experience!
After continuous updates since its inception, see how Service Anywhere continues to mature existing abilities while bringing together a broader range of ITSM, Project Management, and Asset Management capabilities, utilizing Big Data and social collaboration, to enable your workforce with connected intelligence.
On the Fly language translation
Managed Service Providers (MSPs) – Manage your own customers’ services using your new console
Increase engagement and user satisfaction
New Subscription methods for consumption of services and assets
Self-Service Portal improvements
Service Asset and Configuration Management Enhancements
Performance is always a high priority, check out the improvements
We know you will be excited to see the latest and greatest of Service Anywhere!
Your IT has profound commitments to on-premise applications, especially systems of record. Your users want to engage when accessing data and information, performing transactions and communicating. To bridge the fundamental disconnect in architecture between existing, reliable systems and the new contemporary and effective user-facing digital business processes, IT will need to determine key moments of engagement for reengineering. In this webinar we will present to you how HPE Propel 2.10 enables your users to engage with your existing systems more effectively and with greater satisfaction.
Some of the highlights of this webinar include:
Demonstrating key new functionality in HPE Propel 2.10, such as universal search, My services and smart link to support tickets, bi-directional communication on shopping requests, and much more
Demonstration of the enhanced integration with Service Now
Join us to learn how to add ITSM capabilities from your existing service desk systems to your cloud services.
Agile is changing how the IT portfolio and supporting applications are evaluated and managed. Please join this webinar to learn what’s new with HPE Project and Portfolio Management (PPM) and integrated application analysis. The session will include insights from the recent Gartner IIPA Magic Quadrant and how Agile project management can speed up the delivery of applications that need re-engineering.
In this webinar, we will:
Show how IIPA/APM can drive the transformation process implemented through PPM and Agile Manager
Review the integration capabilities of PPM and Agile Manager
Explore new integration possibilities between PPM and Agile Manager created through the new bi-directional APIs provided by Agile Manager
While cloud is all the rage, without effectively managed storage, most applications will experience capacity shortfall and/or performance issues. A recent survey* of IT administrators revealed that seventy percent of storage goes unused, creating an extra financial burden on users.
In this webinar you will learn about:
The state of the storage market
Finding and reclaiming lost storage
The additional complexity of virtualized environments
We will also give a demonstration of Storage Analytics.
In the latest version of HPE NNMi, see how you can seamlessly monitor your physical and virtual network infrastructure end to end. NNMi discovers and visualizes connectivity for virtual network appliances hosted in your VMware environment, and provides root cause analysis and troubleshooting for outages that occur at the virtual network edge. See these features in action, as well as the lineup of new capabilities in NNMi 10.10:
See new mapping and visualizations to explore the virtual network edge
Learn how NNMi tracks workloads as they migrate within the data center
Learn how events, incidents, and root cause analysis capabilities extend into the virtual network edge
Join this channel to get insights into ways to simplify the complex needs of your IT business, reduce complexity and risk in your IT environment, gain understanding of how to successfully transition to the cloud and becoming more agile while reducing cost. You will hear from product experts, industry analysts, and customers as they discuss their experiences as well as their best practices. More Hewlett Packard Enterprise Operations Management solutions information at www.hp.com/go/operationsmanagement
By 2020, Gartner predicts 60% of digital businesses will suffer major service failures due to the inability of the IT security team to manage digital risk in new technology and use cases. With Target, Apple, Nissan, and Twitter all making the news recently for their security failures, CIOs and CISOs are under tremendous pressure to keep the business secure -- without slowing the business down.
In this session, Uri Sarid, MuleSoft CTO and Kevin Paige, MuleSoft Head of Security, discuss the application networks and an emerging approach that CIOs and CISOs are driving together to deliver both security and business agility.
Attendees will learn:
– How to deal with security no longer resting in the hands of the security team due to shadow IT and other factors
– How a well-defined API strategy can reduce risk
– How application networks have emerged as an approach to deliver security and agility
– How CISOs can drive agility and promote security by shifting mindsets
How can you tell if you have optimal network performance if you don’t have a baseline?
The benefits of establishing and updating network baselines include knowing what’s normal, what isn’t, and when to address (or avoid) potential performance issues. In the webinar, Tony Fortunato, Sr. Network Performance Specialist with The Technology Firm, will explain:
•What is a baseline
•What isn’t a baseline
•Why baselines are important and
•How and when to baseline
What’s the best way to enhance the sales and customer experience? Not quite sure what the answer is – don’t worry, every company finds themselves dwelling on how to accomplish this.
Join Kelly Ann Jourdain, Manager Technical Support at Global DMS and Carl Rio, Strategic Account Manager at NewVoiceMedia as they discuss how Global DMS tackled transforming their customer and sales engagement by increasing their speed of call resolution, eliminating their back-up call center, utilizing omni-channel and analytics to drive efficiency gains.
Voice over IP has been used for a number of years. Advanced encoding scheme, availability of bandwidth over the internet and mobile network has allowed adoption of VoIP in place of analog phones in many businesses large and small. However, most users still experience bad connection that ends with single-ended voice, choppy voice, and often requires reconnection to resolve… just to have the same problem resurface several calls later! Is this something that we must endure or there is a way to resolve the problem once and for all? This live webinar explores the challenges faced by network professionals responsible for the access network, and offers suggestions on how best to isolate and resolve the issues.
The webinar will cover the following topics:
•The lay of the land: VoIP in today’s Access Networks
•Typical problems & challenges
•Best practice in isolating problems
Field engineers spend a lot of time verifying and troubleshooting a barrage of network problems - Power Over Ethernet, WiFi, Network Services, Internet services, etc. All of these mean one thing – a huge pile of Test Results that are difficult to manage efficiently! This webinar introduces NETSCOUT’s Link-Live cloud platform, an effective tool to centrally manage network test results – see a live demonstration and find out how you can save time with Test Results Management at your fingertips.
Hear how wellness corporation Curves Jenny Craig extended an enterprise-wide service delivery strategy beyond the four walls of IT - reducing costs by over $1M annually and improving customer satisfaction. Following up on her successes in leveraging the Cherwell Service Management dashboard capabilities to improve service experience and demonstrating service center value to senior management, Jamie Houlihan will share her recent achievements and insights gained by expanding Cherwell Service Management beyond the IT department to facilities, supply chain, self-service, and human resources.You will learn how Cherwell Service Management enabled Curves Jenny Craig to streamline and organize departmental operations and ultimately increasing the overall efficiency of their organization's many business processes.
Immer größer wird die Anzahl der Unternehmen die ihre IT-Services teilweise oder ganz an Clouddienstleister abgeben. Dies führt zu einem erhöhten Aufwand und einigen Komplikationen wenn es zu Sicherheitsvorfällen kommt.
In diesem Webinar präsentiert Mathias Fuchs Strategien wie Unternehmen trotzdem effizient Sicherheitsvorfälle untersuchen und eindämmen können. Anhand einer Fallstudie wir gezeigt wie sich cloudbasierte Untersuchungen von herkömmlichen unterscheiden.