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Understanding Dependencies: Better Service Through Configuration Management

Configuration management is about what you have, but in order to produce better business outcomes, it should also help you understand what your configuration items (CIs) are doing. To better manage IT services, you should know:

• Detailed information about your CIs
• Services those items support
• How CIs relate to each other and to your services

In this webinar, ITSM consultant Ryan Ogilvie and BMC’s Joy Su, on behalf of BMC partner RightStar Systems, will provide you with the reasons and the ways in which your asset discovery efforts can lead to a better understanding of your systems and services.
Recorded Aug 16 2016 52 mins
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Presented by
Ryan Ogilvie, Joy Su, and Roy Atkinson (moderator)
Presentation preview: Understanding Dependencies: Better Service Through Configuration Management

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  • Live at: Aug 16 2016 5:00 pm
  • Presented by: Ryan Ogilvie, Joy Su, and Roy Atkinson (moderator)
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