Employee and Guest Engagement at Ritz-Carlton

Presented by

Michael Lee Stallard with John Timmerman, Corp. VP, Ritz-Carlton Hotel Co.

About this talk

John Timmerman, Corporate Vice President, Operations, The Ritz-Carlton Hotel Company, L.L.C. will be my guest. On the webcast we will discuss Ritz-Carlton's culture and how it engages employees and guests. During the webcast John will share his thoughts on the Ritz-Carlton's best practices such as its employee selection process, the employee promise, the Ritz-Carlton Basics, the Daily Line Up, etc.

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Join Michael Lee Stallard, author of the best-selling book "Fired Up or Burned Out" and president of the consulting firm E Pluribus Partners, as he speaks or interviews guests about leadership and employee engagement. Michael has been the author of articles or quoted in leading publications including The Wall Street Journal, The New York Times, Leadership Excellence, Leader to Leader, Chief Learning Officer, The Economic Times, Shukan Diayamondo and Capital. His is frequent speaker including at events for Fortune Magazine, the Corporate Executive Board, and the World Presidents Organization. Michael is a guest lecturer at the University of Virginia's Darden Business School and New York University's Stern School of Business.