Introducing HP Service Anywhere with Social Insight

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David Baron, HP Service Anywhere
Service Anywhere is HP’s new software as a service ITSM solution that was built from the ground up for SaaS and embeds HP’s industry leading big data technology. The service delivers a new system of engagement through Social Insight that can reinvent your approach to IT service management.
Mar 11 2014
53 mins
Introducing HP Service Anywhere with Social Insight
  • Channel
  • Channel profile
  • Overview of New Features in HP Network Automation 10.10 Sep 16 2015 6:00 pm UTC 75 mins
    Krishna Mahadevan Ramakrishnan, Systems Analayst, HP
    This webinar will provide an overview of the new features added to HP Network Automation 10.10. The webinar will provide insight in to new CLI commands, security features and other new functionalities introduced in HP Network Automation 10.10.
  • How U.S. Government Clients are Leveraging HP ALM Solutions in a "CLOUD" Recorded: Jul 30 2015 58 mins
    Robert Linton, Cortechs Inc.
    See how HP ALM software was deployed to support Agile development and test efforts in a private secure cloud environment for government agencies. Learn about their need and our resulting solution. Find out how HP ALM software is provisioned in a virtual data center cloud development and test environment. See how our on-demand offering, with flexible pricing, allows agencies to leverage their investment in HP Software, greatly increasing ROI and reducing risk.
  • Operations Analytics In Action- Customer Use Cases, Demo, and More! Recorded: Jul 29 2015 62 mins
    Alina Gicqueau, HP, Sancha Norris, HP
    Join us in this webinar and see how customers are using HP Operations Analytics to:

    • Troubleshoot outages or intermittent problems faster
    • Predict and prevent performance issues before end users are impacted
    • Better align IT operations with business goals to drive revenue
  • Be Fast, but be Secure—a New Approach to Application Security Recorded: Jul 23 2015 53 mins
    Gerben Verstraete, Cindy Blake, HP
    Cloud computing and DevOps are letting enterprises deploy new software faster than ever. But with development organizations focused on speed, are you achieving time to market at the expense of cyber security?

    Run time application self-protection (RASP) is a new approach to application security that enables production applications to spot and block cyber attacks from within the application itself—without recompiling and without sacrificing performance. Join the webinar to learn:

    How to enable new and legacy applications to protect themselves in as little as 10 minutes
    The four situations where RASP is the best solution
    Why Gartner says RASP is a must-have technology for bi-modal IT
  • Disaster Recovery - Be Ready For Anything Recorded: Jul 14 2015 46 mins
    Jeanette Jacobs, HP, Pedro Mendes, Datasmart
    More threats face IT organizations today than ever before whether that be physical, virtual or technological. Having effective, accurate and tested disaster recovery, business continuity and risk management processes are paramount to operationally align with regulation and corporate governance standards. However, to create a balance of investment, cost reduction as well as self-sufficiency becomes more and more difficult.

    Join this webinar to find out how to:

    Improve and streamline IT disaster recovery processes that can be managed from a single source in real-time
    Save time and cost through effective recovery processes
    Increase self-sufficiency, reduce single point of knowledge and reduce external consultancy costs
  • Are you ready to light up your Cloud? Recorded: Jul 7 2015 58 mins
    Ramachandran Varadharajan (RV), Shashi Mysore, HP Software
    Organizations want to accelerate deploying traditional multi-tier infrastructure applications into the cloud. However, getting started is only the first step, managing these applications can reveal hidden gaps in your people, processes and tools. If you are one of these organizations, please register for this webinar where you will learn how HP Helion CloudSystem Enterprise helps you accelerate deploying these applications by being able to manage heterogeneous environments. This means you can apply cloud benefits to these applications, benefits like spinning up these complex applications in minutes and self-service provisioning of the applications without the need to retool your management or retrain your people.
    We will also examine:

    Why HP Cloud Management provides service application portability and pipeline management for quick time to value
    How HP Cloud Management’s single control point reduces management complexity and costs across multiple virtual machines and data volumes
    Insights into business-friendly scorecards and dashboards which will help you understand the value of your IT investments
  • What's New in BSM: Innovation Tour and Demonstrations Recorded: Jun 24 2015 74 mins
    Matthew Fox, Ian Bromehead, Michael Procopio, Sancha Huang Norris, Eric Odell
    This session provides an overview and demonstrations for all of the latest BSM announcements and innovations - across the Operations Bridge, Operations Analytics, System Management, Network Management and Storage Management. Come to learn about all of the new BSM products to be announced at HP Discover and see them live in action.
  • Turn Incident Notifications into an Anywhere Engagement Recorded: May 28 2015 61 mins
    Doreen Jacobi, René Bormann, Derdack
    Companies invest a lot into systems that monitor and manage IT environments or customer service levels. But none of these systems can display their full potential if you do not add intelligent notifications and mobile response. Communicating that something is going on is as important as detecting it.
    Being on call is difficult enough. 24/7 IT operations require 24/7 responsiveness. You need to respond ASAP regardless of your week-end plans. Wouldn't it be great if you could do whatever you wanted from wherever you are? If you are an IT Admin, on-call engineer, IT Manager, Business Continuity Manager or need to stay up-to-date on everything that is going on - this is the perfect session for you.

    Derdack brings you an innovative & intelligent companion that introduces a new level of on-call incident handling. Your IT users will enjoy shorter down times and your team better KPIs.

    Join us on a journey through your on-call day, enjoy an interactive, real-time and mobile experience and learn about:

    How seamlessly Enterprise Alert integrates with your HPOM, HPSM, HPNNM or HPOO
    How to automate your on-call incident notifications and mobile response
    How our all-new Enterprise Alert mobile app works
    How to reliably receive alerts on the go, incident details and history analysis
    How to collaborate with peers and inform users on incident impacts
    How to execute IT jobs and IT automation runbooks
    How Enterprise Alert is working in typical use cases and scenarios and is running with our existing customer base today
  • Storms are Coming: Can your Web and Mobile Apps Handle Black Friday? Recorded: May 26 2015 60 mins
    Mukulika Kapas, Silvia Siqueria, HP
    We are only seven months away from one of the most popular shopping seasons, kicking off with Black Friday and Cyber Monday. These events have become popular worldwide and online sales continue to grow aggressively year after year. Having both an eCommerce and mobile strategy are key to a business’ success now and in years to come. But this is not enough.

    Users today require high quality mobile and web apps. Testing for user experience, functionality, security and performance are mandatory for success. With a storm of user transactionslooming forBlack Friday and the holiday season, you need to be proactive and performance test your sites and apps before they crumble under massive user demand.

    As a developer, how can you tune your web and mobile applications to support the holiday season?

    In this webinar, we will be introducing HP StormRunner Load version 1.4, the simplest, smartest, and most scalable solution to your performance testing needs, now integrated with HP Network Virtualization.

    In this webinar, we will show step by step how to:

    Quickly create bursting tests and find performance issues
    Generate test from different regions leveraging load generators in the cloud
    Understand the impact the network can have on performance and how to solve for it
    You will have the opportunity to execute your own test as we go through the demo.
  • The all new HP Storage Operations Manager Recorded: May 21 2015 67 mins
    Kara McMillan, Vikram Kishnamurthy, HP
    At the conclusion of this webinar, you will have learned:

    • What’s new in HP’s storage resource management offerings
    • How its capabilities can help you determine the value of a storage optimization solution
    • How the solution may fit into your future storage investment strategies
  • Building a Human Firewall starts with Security Awareness Recorded: Apr 28 2015 59 mins
    Anita Parrish, HP , Danny Harris
    Technology is just one part of security and while IT plays a pivotal role, the reality is that the entire organization needs to be engaged to reduce security threats aimed at the business. Educating areas such as customer service, human resources, legal, marketing, finance, and sales should be part of your overall security strategy. By creating a security oriented culture, your organization can become a human firewall that transforms your workforce from being your biggest security liability to the first line of defense against security threats and vulnerabilities.

    Join this webinar to hear members of the HP Software Education team talk about:
    How security awareness is key to the transformation
    The importance of role based security awareness training
    Recommended security training for developer awareness and secure coding best practices
    Recommended security training for general staff
    This event will include an overview of HP Software Education’s new suite of security awareness training offerings.
  • Smart Lifecycle Management for SAP Recorded: Apr 21 2015 66 mins
    Brad Kallaway, TurnKey, David Pickrell, Intellicorp
    Improving application quality and minimizing business risk is made all the more challenging by the continuous stream of support packs, enhancement packs, and custom transports needed to align SAP applications with the growing demands of the business. These changes require a constant need to test. Unfortunately, your testing resources don’t increase at the same rate, hence the need to find new ways to test smarter and ultimately, do more with less.

    Join us for an informative webinar where we will share how impact-based analysis and scriptless testing work together to provide a more intelligent, dynamic approach to SAP testing. We will review how next-generation technology can be used to help you:
    Accelerate Testing - using pre-built content and pre-built test cases to start testing your critical business processes sooner.
    Test across the enterprise - support your SAP applications as well as legacy, packaged and custom solutions; leveraging one platform, one process.
    Automatically detect changes to your SAP systems – identify which effected business processes are most "at risk”; and quickly update test sets for improved test coverage.
    Reduce test maintenance - Save up to 80 percent of your time and costs with intelligent auto-maintenance features.
  • Scaling Agile to the Enterprise with HP Agile Manager Recorded: Apr 7 2015 61 mins
    Tye Davis, HP, John Falk, HP
    Agile, at its best, leads to efficient scaling and dynamic responsiveness to software delivery release cycles—improving business value and cutting execution times. However, many teams have difficulties meeting these lofty goals.

    With large and complex projects, it’s difficult to get everyone working and thinking together on strategic business objectives and project targets. It takes a combination of people, processes, and technology to make this work.

    Join Tye Davis and John Falk for this web seminar as they teach you how to:

    Build in quality support and project visibility
    Get all agile stakeholders on the same page
    Provide insight into the entire project landscape, workflow, and potential issues or bottlenecks
    Bolster agile practices, foster continuous improvement, and remove project delays
    Check the quality of the code before each build
    Learn more about HP’s agile quality solution through a demo of Agile Manager.
  • What is New: HP LoadRunner 12.02, HP Performance Center 12.20, StormRunner 1.30 Recorded: Mar 26 2015 58 mins
    Shane Evans, HP, Mukulika Kapas HP
    Businesses are under constant pressure to deliver apps faster and faster, without sacrificing quality. Application performance is a huge part of quality and mandatory for a great user experience. How do you achieve it? HP Performance Testing solutions bring new capabilities to accelerate application delivery while maintaining the required performance.


    In this webinar, the HP Product Management team and RnD will present the new features of version 12.20 and a demo of the new, innovative controller (Tech Preview). Join us to learn about:

    The new Performance Center user interface
    Noise generator feature
    New controller (tech preview)
    How StormRunner integrates with NewRelic
    StormRunner version for Developers – Integration with JMeter and webtest speed tools
  • Service Anywhere March 2015: Big Data Service Desk Recorded: Mar 24 2015 60 mins
    Chuck Darst, HP, David Baron, HP
    HP is thrilled to announce the most recent update to HP Service Anywhere. Our SaaS ITIL Service Desk is now delivering even more big data driven benefits to the service desk, and will forever change your expectations of an IT Service Management solution. This update is one of the best yet, focusing on improving IT customer satisfaction and improved process maturity.

    Highlights include:

    New! Hear from your customers first hand through our new survey capability that includes big data analytics for reporting and dashboarding
    New! Release management for planning and deployment of releases
    New! Idea and proposal management to capture innovation ideas and process improvements through crowdsourcing, that can be managed and turned into proposals
    Enriched Self Service Portal design now includes out of the box themes, always available search, streamlined catalog filtering and other UX enhancements
    Enhancements across several processes including Change Management, Live Support, SLM and Catalog Management
    Enhancements to Asset Management around cost centers, fixed asset depreciation, asset normalization, and asset import for better understanding and control of assets
    We know you do not want to see slides – so this session will have only a handful. Most of session will be members of our product management team showing the highlights in a live demo environment. A member of our R&D team will also be on the webinar to help answer your questions about this latest update.
  • Best Practices in IT Architecture Recorded: Mar 18 2015 58 mins
    Ohad Goldfarb, Chane Cullens, HP
    Are you looking for best practices for integrating and implementing solutions more quickly and gaining control over spend, performance and risk? The IT4IT ™ Forum of The Open Group is working to establish open standards for managing the business of IT.

    The IT4IT Reference Architecture provides the missing link between industry standard best practices and technology solutions. It provides a foundation for the IT operating model and a blueprint for accelerating IT’s transition to becoming a service broker to the business.

    Come learn more about this holistic approach that spans the entire IT lifecycle, with an emphasis on IT Operations.
  • End-to-End DevOps with HP Software Stack and Codar Recorded: Mar 17 2015 59 mins
    Ajay Nair, HP
    Are you challenged by delays when releasing new application code? Attend this web event to learn how to accelerate the application release process with automated deployment of infrastructure and applications across the various stages of the software development and release lifecycle.

    Find out how to bridge gaps by collaborating between business, development and operations, and by following an agile development process that includes continuous integration, testing, delivery and deployment.

    You will learn about HP’s approach to the DevOps lifecycle by examining DevOps problems and potential solutions from three points of view: people, process and tools, from planning to operation. See a demo to find out how to leverage HP Codar with HP and third-party toolsets to provide a seamless end-to-end implementation of the DevOps lifecycle that will increase your release velocity.
  • Testing Trends-Focusing on the Right Test Tools and Industrializing Their Usage Recorded: Mar 11 2015 62 mins
    Mihai Grigorescu, Accenture
    This highly interactive and entertaining session will touch briefly on the general software testing international trends, followed by a drill down into details on the subject of employing the right set of test tools, aimed at enabling organizations to reach their desired maturity levels via test industrialization, combining various elements such as TMMi and test architecture.

    The webinar will cover the HP ADM/ALM suite and main take-aways will be:

    High level overview of how a test tools landscape/ecosystem needs to look like.
    How TMMi fits into the picture
    What to do in order to industrialize HP ALM toolsets
  • Testing Trends-Focusing on the Right Test Tools and Industrializing Their Usage Recorded: Mar 11 2015 61 mins
    Mihai Grigorescu, Accenture
    This highly interactive and entertaining session will touch briefly on the general software testing international trends, followed by a drill down into details on the subject of employing the right set of test tools, aimed at enabling organizations to reach their desired maturity levels via test industrialization, combining various elements such as TMMi and test architecture.

    The webinar will cover the HP ADM/ALM suite and main take-aways will be:

    High level overview of how a test tools landscape/ecosystem needs to look like.
    How TMMi fits into the picture
    What to do in order to industrialize HP ALM toolsets
  • Transforming Test Automation: Scriptless Testing Comes of Age Recorded: Mar 3 2015 64 mins
    Daniel Gannon
    Anyone involved in a QA project understands the competing pressures of delivering high quality applications and the business realities of schedule pressures, cost and resource constraints. This creates a balancing act and a set of decisions around project realities and business risk.

    Today’s test automation tools still have a lot of "manual” in the process, limiting just how much QA can be accomplished in a given release cycle. Scriptless testing changes this dynamic entirely by eliminating the manual steps of script creation and maintenance.

    Join us for an informative webinar where we’ll share how this new software is being used to expand test coverage and test your applications more quickly and efficiently. See how scriptless testing coupled with HP ALM can help you:
    Simplify testing and eliminate the need for special programming expertise
    Automate the test maintenance process and save between 50 and 80 percent of your time and costs
    Support virtually any application and technology, and jumpstart testing for your core business processes such as SAP, Oracle, Temenos, Guidewire and others
The independent HP Software user community
Join the Vivit Worldwide channel for unbiased, trusted, and field-tested best practices on HP Software products and solutions. You’ll also be able to hear from thought-leaders from around the world to help you tune in your day-to-day life to what will be happening in IT in the years ahead.

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  • Title: Introducing HP Service Anywhere with Social Insight
  • Live at: Mar 11 2014 4:15 pm
  • Presented by: David Baron, HP Service Anywhere
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