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Introducing HP Service Anywhere with Social Insight

Service Anywhere is HP’s new software as a service ITSM solution that was built from the ground up for SaaS and embeds HP’s industry leading big data technology. The service delivers a new system of engagement through Social Insight that can reinvent your approach to IT service management.
Recorded Mar 11 2014 53 mins
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Presented by
David Baron, HP Service Anywhere
Presentation preview: Introducing HP Service Anywhere with Social Insight
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  • Scriptless Testing with UFT & BPT Recorded: Jul 13 2016 60 mins
    Clint Sprauve, Roee Weisbert
    With the rising implementations of Agile and DevOps methodologies, many organizations that have more business experts than technical experts are finding it difficult to keep up with the pace of development. These teams need a way to fully engage the business experts in the test automation process without sacrificing speed, quality and scale.

    Join Roee Weisbert, Senior Functional Architect, and learn how HPE Business Process Testing is the bridge that provides the ultimate scriptless framework for technical and non-technical users. See how the latest updates to BPT & UFT allow testers to automate in an intuitive and easy to use platform, optimizing efficiency, time, and quality of your applications.
  • Performance Engineering and Value to Technology Recorded: Jul 12 2016 66 mins
    Paul Shovlin, Tom Horsfield
    How many times have you sat and waited for an application and thought "What if any performance engineering was done for this?". Do you want to improve your time to market delivery rates, but can’t get executive buy-in because they feel things are currently “good”? We will share some real-world Performance Engineering examples and how Performance Engineering helped these organizations improve time to market, user experience, and revenue.

    Join us and learn how to make your Performance Engineering team pay for itself!
  • HPE ALM Octane – The Next Evolution of Application Lifecycle Management Recorded: Jul 12 2016 64 mins
    Matthew Brayley-Berger, Vandan Nayak
    As the industry accelerates adoption of DevOps for speed, quality and scale, HPE is evolving our ALM and quality solutions to embrace Agile and DevOps best practices, launching ALM Octane on June 1st, 2016. And, through our own use of Agile and Continuous Delivery practices within our Research and Development teams, we continue to evolve the ALM Octane experience and platform to help support you on your DevOps initiatives.

    In this webinar, we will take the opportunity to showcase some of the newest ALM Octane innovations, and paint a picture of what the near-term future will look like for unprecedented lifecycle agility.
  • What’s New in HPE LoadRunner and HPE Performance Center 12.53 Recorded: Jul 7 2016 61 mins
    Gaspare Marino, HPE
    The modern reality of digital transformation demands that companies deliver applications faster—all without sacrificing quality and performance. Hewlett Packard Enterprise is a recognized leader in the performance testing space, and with every new software release, we continue to solidify our position as a frontrunner and innovator.

    HPE LoadRunner and Performance Center version 12.53 are packed with features to support testing in Agile and DevOps environments. You can interface with popular third-party solutions, and improve usability and efficiency of performance testing, to help enterprises accelerate their time-to-market and increase productivity.


    In this web event we'll present the following innovative features:

    Media Streaming
    New PCoIP Protocol
    Support for HTTP/2
    Git Integration in VuGen
    TruClient Enhancements
    PC Usage and Admin Reports
    NV Insights Report
    PAL 2.0 Enhancements
    Jenkins Trending
  • The Virtues of HPE Mobile Center 2.0 Recorded: Jul 6 2016 62 mins
    David Landsberg, Alon Inditzky, HPE
    Delivering great quality apps demands great scrutiny to the various aspects of the user experience. This attention to quality goes far beyond the initial design phase. Achieving this level of success requires investment and maturity from the entire organization in time, resources, and skills. HPE Mobile Center software is your single gateway that enables you to redefine such 5-star experience. By delivering a predictable and repeatable mechanism for testing, monitoring and improving your mobile apps throughout its lifecycle you create an unforgettable experience.
    And today, HPE Mobile Center got even better. With Mobile Center 2.0, we are bringing the following capabilities – and more - to further enhance your mobile app lifecycle:
    Multiple hybrid cloud options to choose from: locally or distributed, locked in a secure room, in Amazon Device Farm
    End-to-end testing with full control over devices, inclusive of system apps
    We expand Appium and Selenium to enterprise-grade testing
  • 5 New Ways to Focus Operations Through a Business Lens with Bridge Suite Recorded: Jun 30 2016 67 mins
    Ian Bromehead, HPE, Harald Burose, HPE, Luke Bradley Vodofone
    83% of recently surveyed companies agree that end-to-end visibility is critical to operating a hybrid cloud.

    94% state that a single integrated solution is needed to monitor Hybrid IT environments.

    But how do you monitor private and public cloud services? How do you make sure you're delivering appropriately? What if you're paying far too much for services you consume? Does monitoring providers give access to any use? With the new HPE Operations Bridge Suite, we'll show you how you can address these issues, and with the help of our customer Vodofone Group, you'll learn what benefits you can extract through adopting it
  • Accelerate your Big Data Service Desk with HPE ITSM Automation Suite Recorded: Jun 28 2016 70 mins
    Michael Pott Scott Knox HPE
    User expectations are changing. Users demand a better user experience with support, fast response and short resolution times. At the same time, IT is under pressure from the business to reduce risk and cost. In this world, the service desk continues to be the main bridge between the business, users and IT. Hewlett Packard Enterprise has added a new offering, HPE ITSM Automation Suite, an on-premise software suite which helps today’s IT organizations meet these new needs. HPE ITSM Automation Suite provides all software needed to build your big data service desk.

    Join this webinar to learn about:

    What is HPE ITSM Automation Suite and why you should care?
    How the ITSM suite will help to automate core ITSM use scenarios
    How to improve user experience and agility with a big data service desk
    Strategy and direction of HPE IT Service Management Automation Suite (incl. Service Manager)
  • Performance Engineering and YOUR End User Recorded: Jun 22 2016 76 mins
    Performance Engineering SIG
    Think of yourself as you visit a new website or download a new app on your device. How will you react to a poor performing website or application? Will you quickly abandon and find a replacement? What happens when you cannot and it is your bank, healthcare or email?


    We've all been in a situation where we find ourselves impatient with technology's performance. Come join a panel of individuals whose day-to-day responsibilities are to prevent such end user issues. Remember if not for the end users, there would be no product or reason to care about performance.
  • Take APM to the Next Level - Collecting Data To Improve User Experience Recorded: Jun 21 2016 55 mins
    Eric Odell, Udi Shagal, Len Tocco, Michael Logsdon
    We’ve lived in the “golden age” of application performance management (APM)… But we’ve operated in data silos. IT Ops teams focus on performance and availability of services in the backend, while developers focus on tracing and troubleshooting of poor transactions. Meanwhile, the marketing team monitors user adoption and flows, business data and customer sentiment.

    But no one is managing the bigger picture. It’s not enough to simply know if the app is performing slowly or if the server is down.

    Today’s digital businesses require the IT Ops and Applications teams to go beyond monitoring infrastructure Service Level Agreements (SLAs) to including a basic understanding of technology’s impact on the end user experience. Traditional APM tools must evolve even further to link application performance with KPIs that matter to the business. Managing today’s digital user experience demands closer alignment with business requirements and ever changing customer expectations.

    Join us for this live webcast to learn how HPE AppPulse Suite helped St. Louis-based Ameren Corporation:

    Link app performance directly to customer experience
    Make performance action-optimized – generating actionable insights that inform decisions
    Dissolve cross-team barriers – improve DevOps collaboration
  • Transforming Data Protection with HPE: A Unified Backup and Recovery Recorded: Jun 16 2016 57 mins
    Julita Kussmaul, Mike Whalen
    Under pressure from demanding applications, increased virtualization and a proliferation of mobile devices, IT organizations are looking for a highly-available, resilient and performant data protection environment that ensures business resiliency and efficiency. However, sourcing products from multiple vendors is costly and can create management complexity that will deter you from deriving maximum value from your infrastructure. Instead, consider a single stack, integrated software and hardware backup solution.

    Join HPE data protection experts to learn why more organizations are moving away from fragmented point based solutions to HPE’s unified data protection solutions, and how HPE Data Protector, through native integrations with HPE StoreOnce Systems, HPE 3PAR StoreServ, and HPE StoreEver (Tape) offerings, can provide you with advanced capabilities that accelerate the backup process in a cost-efficient, scalable way.
  • Proactively Monitor User Experience in a User-Centric Digital World Recorded: Jun 15 2016 93 mins
    Dan Iuster
    Most application teams are content to only monitor their infrastructure. If the servers are up, everything must be fine. Recent surveys found that only 26% of application teams will proactively examine user experience in production. In fact, 72% completely lack curiosity and first learn about User Experience issues and poor application performance through user complaints at the help desk.

    However, the problem comes when application performance impacts your user’s engagement. They may not complain; but their efficiency is impacted and they may just take their business somewhere else which is reflected in business metrics.
    As such, lack of visibility into the enterprise application performance costs millions and directly impacts business revenues and efficiency.
    Join us for Part 2 of our Application Visibility with Application Performance Management (APM) Webinar Series to learn how HPE APM enables visibility into your User Experience and alerts you when applications are performing poorly and before users are impacted.
    During this webinar you will learn how HPE APM helps you:

    Monitor your user experience
    Identify performance issues before they occur by detecting negative performance trends
    Identify potential critical issues before a crash occurs using predictive analytics
    Isolate the problem to the failing application component whether that be a service, Docker container, virtual or physical server
  • Sneak Preview of HPE Propel 2.20 and Discover 2016! Recorded: May 31 2016 64 mins
    Vesna Soraic, Christopher (CJ) Johnson, HPE
    Be first to learn what is coming up in our next HPE Propel release 2.20. We will show you the key new features which transform the IT service consumption experience and make IT the most relevant business partner for growing business. We will also show you the highlights from every HPE Propel and Service Brokering session which will be presented at Discover 2016 on June 7-9 in Las Vegas. After attending this webinar you will be able to:

    Understand how HPE Propel helps you deliver reliable and compliant services “where, when, and why” for the business
    Create your precise agenda for Discover 2016 by gaining the insights into sessions beyond the abstracts
  • Transactional Analytics Delivers Greater Visibility With End-to-End Monitoring Recorded: May 25 2016 61 mins
    Eric Odell, Dan Iuster, Dana Gilboa
    Poor application performance and crashes cost millions of dollars to businesses globally. Yet, recent surveys show that only 26% of application teams will proactively examine user experience metrics in production. 72% of app teams first learn of UX issues through user complaints.

    Today’s impatient and intolerant user is quick to abandon slow performing, crashing and error prone apps. So it is up to application teams to quickly isolate issues, understand what went wrong and know how to fix it fast.

    Join us for this webinar and learn how HPE AppPulse Trace cuts through the complexity of isolating transaction performance issues. During this live webcast, user experience experts will demonstrate how to correlate performance issues from the user action to service code execution and diagnose issues down to the line of code and log messages.

    During this Webinar, you will learn how to:

    Quickly drill down to server-side transactions for rapid investigation of performance bottlenecks
    Trace transactions from the browser or mobile app all the way to the backend
    Trace all aspects of transaction execution including end-to-end flow, code timing, contextual logs, exceptions and database queries
  • Converged Security - Protect your Digital Enterprise Recorded: May 24 2016 50 mins
    Gerben Verstraete, HPE, John Kindervag, Forrester
    Join Forrester and HPE Experts discussing why enterprise investments in security aren’t having the desired impact due to reliance on point solutions and treating security as a silo, overlay function. Find out more about how Converged Security can help overcome these challenges:

    A use-case driven approach enhancing current security practices
    Integrates with existing security methods, creating a ‘security-by-design’ solution
    Uses end-to-end collaboration to embed security throughout the IT service value chain
  • End-to-End Visibility into Application Availability using HPE BPM and Sitescope Recorded: May 18 2016 70 mins
    Haim Snir, Dov Hershkovitch
    Managing applications while providing a top-notch user experience can be a challenge to any organization using the traditional systems-centric, bottom-up approach to application management. The bottom-up approach is not scalable to handle the issues and challenges with ever-changing, distributed environments.

    Within an end-to-end business service, operations teams rely on having data for each component and setting a threshold or status check for everything that can go wrong. In essence, systems monitoring focuses on looking for what could go wrong instead of focusing on the desired results. The diversity of applications such as Web, Enterprise, Composite, Mobile, and Cloud make the bottom-up approach impossible to deploy and maintain.

    Join us for this Webinar to learn the latest about Business Process Monitor (BPM) and SiteScope capabilities. For BPM we will review the new real devices monitors, new selenium monitoring and tips for BPM such as how to use dynamic baselines and script parameters. For Sitescope we will review our new Web interface, automatic docker monitoring, ChatOps integration and more...
  • Enterprise DevOps: What Ops Teams Need to Consider for Faster App Releases Recorded: May 17 2016 59 mins
    Ashish Kuthiala, Eric Odell, Keri Sprinkle
    As business demands faster delivery of quality applications, development and testing teams are stepping up the pace at which they are building, testing and pushing applications into production. In this new fast-paced world of DevOps, how should operations and infrastructure teams address the new challenges they face? Production environments are all about stability as you have to keep customer facing critical systems up and running – how can you manage that with a rapid cascade of changes coming every few hours or days?

    Join us on this web event to hear how you can increase the Ops team contribution to the business beyond just keeping systems up and running and in stable condition. We’ll discuss what you can learn from customers and use that to provide insight to your business.

    Join us to see how you can lead the DevOps adoption in your Enterprise.
  • Performance Engineering as a Competitive Differentiator Recorded: May 11 2016 66 mins
    Performance Engineering SIG
    In today’s environment speed and quality are two of the biggest factors in delivering products and/or services to your end users. As a result, organizations and individuals have recognized the role that Performance Engineering practices delivers as a competitive differentiator.

    We will deliver a 1 hour vendor neutral webinar discussion, focusing on “Performance Engineering as a Competitive Differentiator.” The expert panel will collaboratively discuss how the capabilities of Performance Engineering have been recognized as a significant competitive differentiator across all: geographies, industries and markets.

    You will get tangible examples and stories that you can use to share and promote how Performance Engineering practices can be used within your organization and teams, so to drive competitive advantage in the market.
  • Workshop: Mobile Performance Testing Series I Recorded: May 10 2016 63 mins
    Silvia Siqueira, Marino Gaspare, HPE
    Mobile is omnipresent in our world today. This puts a constant demand on performance engineers to deliver apps that are faster and better – a challenge when you also have to deliver apps quickly with quality. Users have no patience for low performing apps.

    In this web event, the first in our mobile performance testing series, we’ll review the technical nuances of doing mobile performance testing more efficiently. HPE’s guru in performance engineering, Gaspare Marino, will present the mobile solutions for HPE LoadRunner:
    Mobile applications HTTP/HTML
    TruClient – Mobile Web
    TruClient – Native Mobile
    Join us for this and all future events in the Mobile performance testing webinars series.
  • Reach your DevOps Goals with Integrated Solutions Recorded: May 5 2016 60 mins
    Ravi Sony, Thomas Krall HPE
    DevOps is gaining traction in the industry. The idea economy demands faster go to market capabilities with high quality, low risk, and low costs. Achieving the benefits of DevOps requires enablement of some core attributes within the organization including visibility, collaboration, and automation. Join us as we walk through an integrated DevOps Solution and help you accelerate the implementation of Continuous Delivery.

    In this webinar you will learn about:

    The importance of integration of lifecycle products
    Shift-Left optimization via integration
    Providing value to your organization through DevOps and Integration
  • Drive Value with NNMi and NA with Integrations and Automation Recorded: Apr 26 2016 61 mins
    Joe Reves, HPE, Brian Kaplan, Jon Kies
    Ready to really drive value from your investment in network management tools from HPE Software? Whether it is with 3rd party products or HPE solutions, learn how the broad set of available integrations for Network Node Manager i (NNMi) and Network Automation (NA) can increase the flexibility and responsiveness for your network and related infrastructure.

    Attend this webinar and learn:
    How to improve your ROI by using available 3rd party integrations and automation
    How NNMi and NA partner together to provide a complete solution to network management
    How NNMi and NA work with HPE solutions such as Server Automation and Operations Orchestration to increase efficiencies
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  • Title: Introducing HP Service Anywhere with Social Insight
  • Live at: Mar 11 2014 4:15 pm
  • Presented by: David Baron, HP Service Anywhere
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