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Introducing HP Service Anywhere with Social Insight

Service Anywhere is HP’s new software as a service ITSM solution that was built from the ground up for SaaS and embeds HP’s industry leading big data technology. The service delivers a new system of engagement through Social Insight that can reinvent your approach to IT service management.
Recorded Mar 11 2014 53 mins
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Presented by
David Baron, HP Service Anywhere
Presentation preview: Introducing HP Service Anywhere with Social Insight
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  • Performance Engineering and YOUR End User Recorded: Jun 22 2016 76 mins
    Performance Engineering SIG
    Think of yourself as you visit a new website or download a new app on your device. How will you react to a poor performing website or application? Will you quickly abandon and find a replacement? What happens when you cannot and it is your bank, healthcare or email?


    We've all been in a situation where we find ourselves impatient with technology's performance. Come join a panel of individuals whose day-to-day responsibilities are to prevent such end user issues. Remember if not for the end users, there would be no product or reason to care about performance.
  • Take APM to the Next Level - Collecting Data To Improve User Experience Recorded: Jun 21 2016 55 mins
    Eric Odell, Udi Shagal, Len Tocco, Michael Logsdon
    We’ve lived in the “golden age” of application performance management (APM)… But we’ve operated in data silos. IT Ops teams focus on performance and availability of services in the backend, while developers focus on tracing and troubleshooting of poor transactions. Meanwhile, the marketing team monitors user adoption and flows, business data and customer sentiment.

    But no one is managing the bigger picture. It’s not enough to simply know if the app is performing slowly or if the server is down.

    Today’s digital businesses require the IT Ops and Applications teams to go beyond monitoring infrastructure Service Level Agreements (SLAs) to including a basic understanding of technology’s impact on the end user experience. Traditional APM tools must evolve even further to link application performance with KPIs that matter to the business. Managing today’s digital user experience demands closer alignment with business requirements and ever changing customer expectations.

    Join us for this live webcast to learn how HPE AppPulse Suite helped St. Louis-based Ameren Corporation:

    Link app performance directly to customer experience
    Make performance action-optimized – generating actionable insights that inform decisions
    Dissolve cross-team barriers – improve DevOps collaboration
  • Transforming Data Protection with HPE: A Unified Backup and Recovery Recorded: Jun 16 2016 57 mins
    Julita Kussmaul, Mike Whalen
    Under pressure from demanding applications, increased virtualization and a proliferation of mobile devices, IT organizations are looking for a highly-available, resilient and performant data protection environment that ensures business resiliency and efficiency. However, sourcing products from multiple vendors is costly and can create management complexity that will deter you from deriving maximum value from your infrastructure. Instead, consider a single stack, integrated software and hardware backup solution.

    Join HPE data protection experts to learn why more organizations are moving away from fragmented point based solutions to HPE’s unified data protection solutions, and how HPE Data Protector, through native integrations with HPE StoreOnce Systems, HPE 3PAR StoreServ, and HPE StoreEver (Tape) offerings, can provide you with advanced capabilities that accelerate the backup process in a cost-efficient, scalable way.
  • Proactively Monitor User Experience in a User-Centric Digital World Recorded: Jun 15 2016 93 mins
    Dan Iuster
    Most application teams are content to only monitor their infrastructure. If the servers are up, everything must be fine. Recent surveys found that only 26% of application teams will proactively examine user experience in production. In fact, 72% completely lack curiosity and first learn about User Experience issues and poor application performance through user complaints at the help desk.

    However, the problem comes when application performance impacts your user’s engagement. They may not complain; but their efficiency is impacted and they may just take their business somewhere else which is reflected in business metrics.
    As such, lack of visibility into the enterprise application performance costs millions and directly impacts business revenues and efficiency.
    Join us for Part 2 of our Application Visibility with Application Performance Management (APM) Webinar Series to learn how HPE APM enables visibility into your User Experience and alerts you when applications are performing poorly and before users are impacted.
    During this webinar you will learn how HPE APM helps you:

    Monitor your user experience
    Identify performance issues before they occur by detecting negative performance trends
    Identify potential critical issues before a crash occurs using predictive analytics
    Isolate the problem to the failing application component whether that be a service, Docker container, virtual or physical server
  • Sneak Preview of HPE Propel 2.20 and Discover 2016! Recorded: May 31 2016 64 mins
    Vesna Soraic, Christopher (CJ) Johnson, HPE
    Be first to learn what is coming up in our next HPE Propel release 2.20. We will show you the key new features which transform the IT service consumption experience and make IT the most relevant business partner for growing business. We will also show you the highlights from every HPE Propel and Service Brokering session which will be presented at Discover 2016 on June 7-9 in Las Vegas. After attending this webinar you will be able to:

    Understand how HPE Propel helps you deliver reliable and compliant services “where, when, and why” for the business
    Create your precise agenda for Discover 2016 by gaining the insights into sessions beyond the abstracts
  • Transactional Analytics Delivers Greater Visibility With End-to-End Monitoring Recorded: May 25 2016 61 mins
    Eric Odell, Dan Iuster, Dana Gilboa
    Poor application performance and crashes cost millions of dollars to businesses globally. Yet, recent surveys show that only 26% of application teams will proactively examine user experience metrics in production. 72% of app teams first learn of UX issues through user complaints.

    Today’s impatient and intolerant user is quick to abandon slow performing, crashing and error prone apps. So it is up to application teams to quickly isolate issues, understand what went wrong and know how to fix it fast.

    Join us for this webinar and learn how HPE AppPulse Trace cuts through the complexity of isolating transaction performance issues. During this live webcast, user experience experts will demonstrate how to correlate performance issues from the user action to service code execution and diagnose issues down to the line of code and log messages.

    During this Webinar, you will learn how to:

    Quickly drill down to server-side transactions for rapid investigation of performance bottlenecks
    Trace transactions from the browser or mobile app all the way to the backend
    Trace all aspects of transaction execution including end-to-end flow, code timing, contextual logs, exceptions and database queries
  • Converged Security - Protect your Digital Enterprise Recorded: May 24 2016 50 mins
    Gerben Verstraete, HPE, John Kindervag, Forrester
    Join Forrester and HPE Experts discussing why enterprise investments in security aren’t having the desired impact due to reliance on point solutions and treating security as a silo, overlay function. Find out more about how Converged Security can help overcome these challenges:

    A use-case driven approach enhancing current security practices
    Integrates with existing security methods, creating a ‘security-by-design’ solution
    Uses end-to-end collaboration to embed security throughout the IT service value chain
  • End-to-End Visibility into Application Availability using HPE BPM and Sitescope Recorded: May 18 2016 70 mins
    Haim Snir, Dov Hershkovitch
    Managing applications while providing a top-notch user experience can be a challenge to any organization using the traditional systems-centric, bottom-up approach to application management. The bottom-up approach is not scalable to handle the issues and challenges with ever-changing, distributed environments.

    Within an end-to-end business service, operations teams rely on having data for each component and setting a threshold or status check for everything that can go wrong. In essence, systems monitoring focuses on looking for what could go wrong instead of focusing on the desired results. The diversity of applications such as Web, Enterprise, Composite, Mobile, and Cloud make the bottom-up approach impossible to deploy and maintain.

    Join us for this Webinar to learn the latest about Business Process Monitor (BPM) and SiteScope capabilities. For BPM we will review the new real devices monitors, new selenium monitoring and tips for BPM such as how to use dynamic baselines and script parameters. For Sitescope we will review our new Web interface, automatic docker monitoring, ChatOps integration and more...
  • Enterprise DevOps: What Ops Teams Need to Consider for Faster App Releases Recorded: May 17 2016 59 mins
    Ashish Kuthiala, Eric Odell, Keri Sprinkle
    As business demands faster delivery of quality applications, development and testing teams are stepping up the pace at which they are building, testing and pushing applications into production. In this new fast-paced world of DevOps, how should operations and infrastructure teams address the new challenges they face? Production environments are all about stability as you have to keep customer facing critical systems up and running – how can you manage that with a rapid cascade of changes coming every few hours or days?

    Join us on this web event to hear how you can increase the Ops team contribution to the business beyond just keeping systems up and running and in stable condition. We’ll discuss what you can learn from customers and use that to provide insight to your business.

    Join us to see how you can lead the DevOps adoption in your Enterprise.
  • Performance Engineering as a Competitive Differentiator Recorded: May 11 2016 66 mins
    Performance Engineering SIG
    In today’s environment speed and quality are two of the biggest factors in delivering products and/or services to your end users. As a result, organizations and individuals have recognized the role that Performance Engineering practices delivers as a competitive differentiator.

    We will deliver a 1 hour vendor neutral webinar discussion, focusing on “Performance Engineering as a Competitive Differentiator.” The expert panel will collaboratively discuss how the capabilities of Performance Engineering have been recognized as a significant competitive differentiator across all: geographies, industries and markets.

    You will get tangible examples and stories that you can use to share and promote how Performance Engineering practices can be used within your organization and teams, so to drive competitive advantage in the market.
  • Workshop: Mobile Performance Testing Series I Recorded: May 10 2016 63 mins
    Silvia Siqueira, Marino Gaspare, HPE
    Mobile is omnipresent in our world today. This puts a constant demand on performance engineers to deliver apps that are faster and better – a challenge when you also have to deliver apps quickly with quality. Users have no patience for low performing apps.

    In this web event, the first in our mobile performance testing series, we’ll review the technical nuances of doing mobile performance testing more efficiently. HPE’s guru in performance engineering, Gaspare Marino, will present the mobile solutions for HPE LoadRunner:
    Mobile applications HTTP/HTML
    TruClient – Mobile Web
    TruClient – Native Mobile
    Join us for this and all future events in the Mobile performance testing webinars series.
  • Reach your DevOps Goals with Integrated Solutions Recorded: May 5 2016 60 mins
    Ravi Sony, Thomas Krall HPE
    DevOps is gaining traction in the industry. The idea economy demands faster go to market capabilities with high quality, low risk, and low costs. Achieving the benefits of DevOps requires enablement of some core attributes within the organization including visibility, collaboration, and automation. Join us as we walk through an integrated DevOps Solution and help you accelerate the implementation of Continuous Delivery.

    In this webinar you will learn about:

    The importance of integration of lifecycle products
    Shift-Left optimization via integration
    Providing value to your organization through DevOps and Integration
  • Drive Value with NNMi and NA with Integrations and Automation Recorded: Apr 26 2016 61 mins
    Joe Reves, HPE, Brian Kaplan, Jon Kies
    Ready to really drive value from your investment in network management tools from HPE Software? Whether it is with 3rd party products or HPE solutions, learn how the broad set of available integrations for Network Node Manager i (NNMi) and Network Automation (NA) can increase the flexibility and responsiveness for your network and related infrastructure.

    Attend this webinar and learn:
    How to improve your ROI by using available 3rd party integrations and automation
    How NNMi and NA partner together to provide a complete solution to network management
    How NNMi and NA work with HPE solutions such as Server Automation and Operations Orchestration to increase efficiencies
  • Enterprise DevOps: Steps to Consider on the Dev Side for Faster App Releases Recorded: Apr 21 2016 61 mins
    Ashish Kuthiala, Matthew Brayley-Berger, HPE
    As business demands faster delivery of quality applications, the design, development, testing, and production teams need to work collaboratively, smarter, and faster to remove bottlenecks in the software delivery cycle. In the world of DevOps, it is important for each team to work beyond their comfort zones to adopt new processes, new cultures, and new tools to drive the transformation across the enterprise and make an impact on the business.
    In this web event, we will examine what challenges traditional “dev/test” teams face in moving faster and how they can start to remove these challenges.
  • Great User Experience Starts with Continuous Testing Recorded: Apr 19 2016 50 mins
    Antoine Aymer, Robert Gutierrez, HPE
    Good quality software may not be enough to provide a brilliant user experience, but it’s clear that mobile apps with sluggish load times and cluttered interfaces will only push users away. To deliver a great user experience, mobile app developers and testers must continuously improve the quality and velocity of testing practices.

    Join this web event to learn how to better test and deliver on mobile apps through the latest HPE Mobile Center innovations—from placing mobile analytics at the core of your testing practices to supporting the latest OS versions and devices.

    You’ll also learn how to:

    Improve the quality of your testing practices by using HPE AppPulse Mobile real-time analytics and sentiment analysis
    Implement continuous testing into your mobile app development
    Get an accurate picture of your end-to-end mobile performance by blending virtual users and real devices
    Seamlessly report back on defects and provide feedback to your team on the design
  • Mobile Alerting & Anywhere Incident Response for OMi, NNMi and BSM Recorded: Apr 14 2016 60 mins
    René Bormann, Derdack
    If you are relying on HP OMi, NNMi or BSM for monitoring your 24/7 IT systems, you reliably and effectively respond to incidents impacting your service quality. With Derdack’s HPE certified application “Enterprise Alert”, your IT engineers and on-call teams get a mobile-app enabled tool to reliably receive alert notifications and to resolve incidents on-the-go, anywhere and anytime.

    Discover how you can respond up to 10x faster to major incidents and improve service continuity.

    What will you learn?

    Never again miss critical alerts because of voice, text, IM and push alerting with automated tracking, escalations and on-call schedules
    One-touch collaboration with experts, managers and peers from your smartphone to jointly discuss impacts and solutions
    Trigger HPOO automation flows directly from your phone to troubleshoot and remedy incidents
  • Performance Engineering and Value to the Business Recorded: Apr 12 2016 64 mins
    Ravi Srivatsav, Megan Shelton, Petar Puskarich, Todd DeCapua
    One of the most often asked questions to a Performance Engineering team over many years is "What value do you bring to the Business?"

    This webinar will delve into this topic from three different viewpoints:

    1. The Performance Engineer
    2. The Performance Engineering Group Manager
    3. The Business Development Leader

    We will be exploring the different roles and perspectives each of these have on what the real value Performance Engineering is bringing to their organizations and business units. We will also be discussing how these values have changed over the years and what the current situation is for the near term.

    Polling will be utilized as well to get a feel for how you and other participating companies feel about actual value, perceived value, and competitive advantage that Performance Engineering brings to Business outcomes.
  • Automate Problem Detection with Operations Analytics Recorded: Apr 7 2016 60 mins
    Gabriel Martinez Gary Brandt, HPE
    The massive amount of data continuously flowing through today’s IT organizations has made problem detection and remediation infinitely more challenging. In addition, the associated costs and resources required has placed the need for automation at the forefront of CIO agendas.

    According to a recent survey, 69% of IT professionals said that higher customer expectations was their biggest challenge in managing IT operations today – making finding and fixing problems quickly and efficiently that much more important.

    Join us and learn from the IT Operations Analytics (ITOA) experts at Hewlett Packard Enterprise how HPE Operations Analytics can harness the power of machine learning to automate troubleshooting, set up alerts to help find problems before business and customers are impacted, and eliminate the need for war rooms.
  • SAP ensures applications are secure against data breaches using HPE Fortify Recorded: Apr 6 2016 57 mins
    Barbara Kohde, HPE
    While the value of your information is growing, security threats such as attacks or information theft are making headline news every day and becoming more serious. With SAP and HPE customers investing significantly in mobile solutions, web applications and customisations, it is critical now more than ever to invest in application security solutions.

    Did you know?

    43% of companies had a data breach in the past 2 years
    84% of breaches occur at the application layer
    75% of mobile applications fail basic security tests
    It is 30x more expensive to fix issues in production than while in project phase
    Please join this webinar where our presenter will share the current application security vulnerability situation, common challenges and the approach SAP has taken to ensure application security of its software using HPE Fortify solution.
  • A Smarter App Monitoring Solution to Deliver One Fantastic User Experience Recorded: Apr 5 2016 76 mins
    Monica Benjamin, HPE Udi Shagal HPE
    In today's digital enterprise, an application is the face of the business. The ability to proactively monitor and manage user behavior is a must. Application teams need tools to provide a comprehensive look into what is happening within the applications in real time, and at the right level.

    HPE AppPulse Suite offers synthetic monitoring, and real user behavior metrics to track user experience, as well as transaction tracing to the code level. It empowers application owners, developers, and IT to work collaboratively to detect and resolve issues, to lower app abandonment, and increase adoption rates.

    Join us for this Webinar to learn from user experience professionals about a smarter UX monitoring solution that:
    Emulates user actions and upholds SLAs
    Measures everything impacting the user experience in real time
    Traces user actions down to the line of code, exception and log files
    Find and resolve app issues before your users do… Deliver one fantastic user experience!
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  • Title: Introducing HP Service Anywhere with Social Insight
  • Live at: Mar 11 2014 4:15 pm
  • Presented by: David Baron, HP Service Anywhere
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