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Introducing HP Service Anywhere with Social Insight

David Baron, HP Service Anywhere
Service Anywhere is HP’s new software as a service ITSM solution that was built from the ground up for SaaS and embeds HP’s industry leading big data technology. The service delivers a new system of engagement through Social Insight that can reinvent your approach to IT service management.
Mar 11 2014
53 mins
Introducing HP Service Anywhere with Social Insight
  • Channel
  • Channel profile
  • Service Anywhere March 2015: Big Data Service Desk Recorded: Mar 24 2015 60 mins
    Chuck Darst, HP, David Baron, HP
    HP is thrilled to announce the most recent update to HP Service Anywhere. Our SaaS ITIL Service Desk is now delivering even more big data driven benefits to the service desk, and will forever change your expectations of an IT Service Management solution. This update is one of the best yet, focusing on improving IT customer satisfaction and improved process maturity.

    Highlights include:

    New! Hear from your customers first hand through our new survey capability that includes big data analytics for reporting and dashboarding
    New! Release management for planning and deployment of releases
    New! Idea and proposal management to capture innovation ideas and process improvements through crowdsourcing, that can be managed and turned into proposals
    Enriched Self Service Portal design now includes out of the box themes, always available search, streamlined catalog filtering and other UX enhancements
    Enhancements across several processes including Change Management, Live Support, SLM and Catalog Management
    Enhancements to Asset Management around cost centers, fixed asset depreciation, asset normalization, and asset import for better understanding and control of assets
    We know you do not want to see slides – so this session will have only a handful. Most of session will be members of our product management team showing the highlights in a live demo environment. A member of our R&D team will also be on the webinar to help answer your questions about this latest update.
  • What is New: HP LoadRunner 12.02, HP Performance Center 12.20, StormRunner 1.30 Recorded: Mar 23 2015 58 mins
    Shane Evans, HP, Mukulika Kapas HP
    Businesses are under constant pressure to deliver apps faster and faster, without sacrificing quality. Application performance is a huge part of quality and mandatory for a great user experience. How do you achieve it? HP Performance Testing solutions bring new capabilities to accelerate application delivery while maintaining the required performance.


    In this webinar, the HP Product Management team and RnD will present the new features of version 12.20 and a demo of the new, innovative controller (Tech Preview). Join us to learn about:

    The new Performance Center user interface
    Noise generator feature
    New controller (tech preview)
    How StormRunner integrates with NewRelic
    StormRunner version for Developers – Integration with JMeter and webtest speed tools
  • Best Practices in IT Architecture Recorded: Mar 18 2015 58 mins
    Ohad Goldfarb, Chane Cullens, HP
    Are you looking for best practices for integrating and implementing solutions more quickly and gaining control over spend, performance and risk? The IT4IT ™ Forum of The Open Group is working to establish open standards for managing the business of IT.

    The IT4IT Reference Architecture provides the missing link between industry standard best practices and technology solutions. It provides a foundation for the IT operating model and a blueprint for accelerating IT’s transition to becoming a service broker to the business.

    Come learn more about this holistic approach that spans the entire IT lifecycle, with an emphasis on IT Operations.
  • End-to-End DevOps with HP Software Stack and Codar Recorded: Mar 12 2015 59 mins
    Ajay Nair, HP
    Are you challenged by delays when releasing new application code? Attend this web event to learn how to accelerate the application release process with automated deployment of infrastructure and applications across the various stages of the software development and release lifecycle.

    Find out how to bridge gaps by collaborating between business, development and operations, and by following an agile development process that includes continuous integration, testing, delivery and deployment.

    You will learn about HP’s approach to the DevOps lifecycle by examining DevOps problems and potential solutions from three points of view: people, process and tools, from planning to operation. See a demo to find out how to leverage HP Codar with HP and third-party toolsets to provide a seamless end-to-end implementation of the DevOps lifecycle that will increase your release velocity.
  • Testing Trends-Focusing on the Right Test Tools and Industrializing Their Usage Recorded: Mar 11 2015 62 mins
    Mihai Grigorescu, Accenture
    This highly interactive and entertaining session will touch briefly on the general software testing international trends, followed by a drill down into details on the subject of employing the right set of test tools, aimed at enabling organizations to reach their desired maturity levels via test industrialization, combining various elements such as TMMi and test architecture.

    The webinar will cover the HP ADM/ALM suite and main take-aways will be:

    High level overview of how a test tools landscape/ecosystem needs to look like.
    How TMMi fits into the picture
    What to do in order to industrialize HP ALM toolsets
  • Testing Trends-Focusing on the Right Test Tools and Industrializing Their Usage Recorded: Mar 11 2015 61 mins
    Mihai Grigorescu, Accenture
    This highly interactive and entertaining session will touch briefly on the general software testing international trends, followed by a drill down into details on the subject of employing the right set of test tools, aimed at enabling organizations to reach their desired maturity levels via test industrialization, combining various elements such as TMMi and test architecture.

    The webinar will cover the HP ADM/ALM suite and main take-aways will be:

    High level overview of how a test tools landscape/ecosystem needs to look like.
    How TMMi fits into the picture
    What to do in order to industrialize HP ALM toolsets
  • Transforming Test Automation: Scriptless Testing Comes of Age Recorded: Mar 3 2015 64 mins
    Daniel Gannon
    Anyone involved in a QA project understands the competing pressures of delivering high quality applications and the business realities of schedule pressures, cost and resource constraints. This creates a balancing act and a set of decisions around project realities and business risk.

    Today’s test automation tools still have a lot of "manual” in the process, limiting just how much QA can be accomplished in a given release cycle. Scriptless testing changes this dynamic entirely by eliminating the manual steps of script creation and maintenance.

    Join us for an informative webinar where we’ll share how this new software is being used to expand test coverage and test your applications more quickly and efficiently. See how scriptless testing coupled with HP ALM can help you:
    Simplify testing and eliminate the need for special programming expertise
    Automate the test maintenance process and save between 50 and 80 percent of your time and costs
    Support virtually any application and technology, and jumpstart testing for your core business processes such as SAP, Oracle, Temenos, Guidewire and others
  • What’s New in HP Propel? Hangout with the Team that Created HP Propel! Recorded: Feb 26 2015 77 mins
    Vesna Soraic, Stephane H. Maes, Ph. D., Christopher (CJ) Johnson , HP
    HP Propel on-premise was introduced in the summer of 2014, and since then, its set of features is growing at a brisk pace. Join us for this webinar and learn about our newest features from the HP Propel 1.1 release. We will discuss the new Jumpstart module which helps you extend the portal so that you can provide more services to your business users without increasing costs or resources. You will hear about our SDK (Software Development Kit) module for Service Exchange which enables you to modify the existing connectors or create brand new integration.

    This session will include live demos of:
    HP Propel portal and aggregated catalog, including the composite bundling from different catalogs
    Case exchange
  • Is There Really an ‘I’ in a DevOps Team? Recorded: Feb 24 2015 60 mins
    Paul Muller, Damon Edwards, Tina Sturgis, HP
    The answer is YES! The ‘I’ in team doesn’t represent one single person in the apps development plan, rather it highlights the transformation of the once silo’d teams who support specific functions within the app lifecycle. The straight line of the ‘I’ symbolizes the one team approach that is making DevOps successful. Operations people are showing up in the testing phase of the application and the apps people are doing some measures and monitoring in operations. Recently, TechTarget named DevOps as one of six major data center trends for 2015. DevOps is no longer a new way to think about transformation; it is the ONLY way to bring together the silos that weigh down your business’ bottom line.

    Join our lively panel discussion with DevOps industry experts Paul Muller and Damon Edwards as they discuss:

    Common problems in traditional DevOps teams
    How these teams have changed to truly transform and become innovators
    How you can apply these ideas to your business to boost your bottom line
  • What’s New in ALM and Quality Center 12.2 Recorded: Feb 19 2015 68 mins
    Brian McQuillan, Melinda Clover, HP
    What’s new in ALM and Quality Center 12.2—Enhancing your teams efforts to delivering amazing Apps with confidence

    In March of 2014, HP Software released Apps 12, bringing a new standard of efficiency, ease of use and insight for application teams working to deliver high quality applications fast with confidence. Now, we are doubling-down on this experience and launching HP ALM and HP Quality Center 12.2, continuing to break new ground in ease of use, expanding the web client experience and driving simplified reporting and business rules support to meet your unique organizational needs.

    Join the HP ALM team as we walk through the key newly released capabilities of ALM and Quality Center 12.2 and visually demonstrate the enhanced user experience and web feature set.
  • How a 350-year-old Company Runs a State-of-the-Art Project Management Office Recorded: Feb 18 2015 62 mins
    Klemens Sachs, Merck KGaA, Richard Hawes, HP Software
    Founded in 1668, Merck KGaA is a leading company for high-tech products in the pharmaceutical and chemical sectors. A global IT organization with IT units in 67 countries helps Merck stay innovative and ahead of the game. At the core of this organization is a Project Management Office responsible for both portfolio and project control.

    In this webinar you will learn:
    How Merck have deployed HP PPM to prioritize, manage and control more than 700 projects per year
    How Merck uses their PPM platform to drive efficient project control and portfolio management
  • How Sopra Steria is using HP Cloud Service Automation (CSA) to Deliver Better Cl Recorded: Feb 17 2015 53 mins
    Mark Laird, Sopra Steria
    In this session you will learn what Sopra Steria have done with HP Cloud Server Automation to speed up server delivery, standardize deployments and improve customer service.
  • New Release: Solve Your IT Performance Issues with Big Data Analytics Recorded: Feb 6 2015 60 mins
    Alina Gicqueau
    Learn the new and exciting features that have been added to HP's flagship application on the Haven platform, HP Operations Analytics. Our webinar will provide you an overview of Operations Analytics and how you can use it to:

    Understand and detect IT performance problems that have eluded you
    Prevent problems from ever happening with machine-learning predictive analytics
    Our newest 2.2 features include:

    Analytics based alerting
    Adding value to Splunk data with our patented Log Analytics
    Out-of-the-box analysis of converged infrastructure data from OneView, and much more.
    You will also see a demo of how HP Operations Analytics can help you make use of data, structured and unstructured, across IT operational silos, and solve complex cross domain performance problems with the power of machine learning.
  • Darwinian Evolution of Operations Manager Recorded: Jan 30 2015 68 mins
    Ian Bromehead, HP, Will Gillen, Fidelity
    In today’s fast changing digital businesses, evolution is practically constant. For years you have trusted and used HP Operations Manager, the Operations Agent and SPis, as well as associated products to manage your data centre. Business expects more and more of IT, and that pace of change, the internet of things, means those solutions need to evolve too. Changing to the HP Operations Bridge will help you meet today’s challenges with improved ways to sense the health of IT resources, analyze and predict IT impact on business and adapt to the ever changing IT environment.

    Learn how Fidelity has started their evolution, adopting the HP Operations Bridge and see what benefits they have gained. Join us and discover a new program that helps you plan your evolution at your speed.
  • Agile Planning with HP Project Portfolio Management and Agile Manager Recorded: Jan 30 2015 62 mins
    Brian McQuillan, Alan Wendt, Tye Davis, Russ King
    What is the real challenge in aligning your agile development with the strategic objectives of the business?

    Brian McQuillan, Alan Wendt and Russ King discuss the challenge organizations face that move to Agile Development and then have difficulty aligning with the strategic objectives of the business. Often this challenge impedes the IT organization in their ability to deliver business objectives from the IT perspective. When your organization shifts to Agile you want to allow development organizations to be flexible in how they move to Agile delivery, and yet you still need to see the big picture of how you’re doing aligning goals with the business.

    HP’s comprehensive approach to managing multiple types of projects within an organization, whether traditional, agile or other project management methodologies, is brought to fruition with the combination of HP Agile Manager and Project Portfolio Manager (PPM). On the PPM side, you can bring the capabilities to drive business objectives by building through proposals and funded projects, tying that together with the progress of your agile teams within Agile Manager. HP’s Agile Manager and PPM allow your organization to understand project costs and project health, helping you determine where and how you spend your money on resources and budget allocations.
  • Test More, Test Faster, Test Continuously with HP Unified Functional Testing v 1 Recorded: Jan 26 2015 48 mins
    Clinton Sprauve, Amir Banet, HP
    Test More, Test Faster, Test Continuously: Release high quality amazing apps with confidence with HP Unified Functional Testing v 12.02

    In March of 2014, HP Software released HP Unified Functional Testing version 12, a key part of the overall Apps 12 portfolio, delivering a new standard of test automation and efficiency for application teams working to deliver high quality applications fast with confidence. Now we are building on this capability by delivering HP Unified Functional Testing (UFT) 12.02 designed to greatly enhance the tester’s capacity to automate testing across the industry’s widest arrays of technology and platforms, and engage in continuous testing to ensure quality at Agile speed.

    Join the HP Software Quality and Functional testing team as we walk through the key newly released capabilities of HP Unified Functional testing and visually demonstrate the enhanced test automation capabilities ready for today’s rapidly evolving mobile, web and composite application landscape.
  • Three Keys to Unlock Your Potential Recorded: Jan 26 2015 61 mins
    Joe Cannata, HP
    Join us to hear how you can differentiate yourself from the competition:
    • Learn what the right training can do for your career and your business
    • Hear what the analysts, HP Business Partners and customers are saying about certification
    • Understand how training and certification will help differentiate you from your colleagues, advance your career and grow your business
  • See the Latest HP Service Anywhere. Let Us WOW You! Recorded: Jan 22 2015 64 mins
    Steve Anderson, Mary Rasmussen, HP
    HP Service Anywhere offers a broad range of capabilities. In this webinar we will focus on our top 3 "Wow” points of the service (and it was hard to pick only 3). You will see how HP Service Anywhere can drive staff efficiency, service quality and most importantly, customer satisfaction.
  • ABCs of Performance Testing Series III – TruClient Advanced Recorded: Jan 16 2015 97 mins
    Silvia Siqueria, HP Shlomi Nissim, Eyal Jakov, HP
    With limited time to execute performance testing, performance engineers need to find new ways to be Agile and be ready to continuously execute application tests. How do you deliver applications faster with quality when applications are more complex?

    The answer is to leverage HP TruClient technology. HP has developed a tool-kit agnostic solution that will support all modern applications, as well as make scripting a faster and easier process. It provides interactive recording and scripting, making scripting faster and significantly reducing script maintenance.

    As a follow-up to our previous and successful webinar about TruClient, we are presenting this TruClient Advanced webinar.

    In this webinar, delivered by HP RnD and product teams, you will see a demo and we will cover:

    Use cases to leverage TruClient
    Script optimization and correlation
    How to convert TruClent scripts to HTML
  • What’s New with HP Service Manager and Universal CMDB Recorded: Dec 18 2014 71 mins
    Michael Pott, HP, Doron Orbach HP
    Join us for this webinar to discuss advantages of a Big Data service desk, the latest HP Service Manager Smart Analytics enhancements, and the latest HP Service Manager innovations. You will also learn what is coming with the next HP Service Manager and HP Universal CMDB releases.
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  • Title: Introducing HP Service Anywhere with Social Insight
  • Live at: Mar 11 2014 4:15 pm
  • Presented by: David Baron, HP Service Anywhere
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