Solving UC&C Performance Issues in Contact Centers

Presented by

Ray Krug, Solutions Architect, NETSCOUT

About this talk

Delivering high quality services in your Contact Center is critical to your long-term success. Your contact center is often the first touch your customers have with your organization, and enables positive and lucrative interactions with your business. Join this webinar and learn about: •Pinpointing the source of failure or quality issues for in-bound and outbound calls •Best practices for ongoing performance monitoring of Contact Centers •Leveraging active and synthetic testing for Contact Center availability •Ensuring successful Contact Center deployments on premise, in the Cloud or with SaaS providers •Customer Success stories for improving Contact Center performance

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