Getting to Caprica - Making VR Really Usable

Intelligent Customer Engagement Series [Ep.6]: Setting Budgets, Finding Stakeholders for AI-Enabled DCX Projects

As IT and business leaders evaluate their how to use AI to improve customer experience, one of the biggest roadblocks is funding.

This webinar provides step-by-step guidance on finding stakeholders to fund the projects, with specific data on how much companies are spending today on their AI-enabled initiatives.

Two months after the implementation of GDPR and many companies are still struggling to address the challenges of stricter compliance requirements and regulations. With data-generated revenue on the line, ensuring a firm handle on your businesses' approach to data governance and compliance will help ease the transition into the new GDPR era and keep your data flowing.

Tune in as this panel of experts take a deep-dive into data governance best practices, the challenges businesses are facing with GDPR, how to navigate common compliance hurdles and more.

Intelligent Customer Engagement Series [Ep.5]: CX Success Stories Require Technology, Leadership, Data

A great story requires more than a compelling narrative. Marketing teams can significantly elevate their success with the right combination of leadership, technology, and data derived from well-planned customer interviews.

Crafting that perfect story requires an expanded mindset about what comprises “marketing.”

In this webinar, join Nemertes Research President Robin Gareiss, who recently completed detailed research with 518 companies on how they use advanced technologies and reshape their organizational structure to improve customer experience. Based on this research and her experience as a journalist, marketing content developer, and CX advisor, she will cover:

1. Organizational overhaul: Why a Chief Customer Officer is vital, and how the CMO and CCO work together for joint success.
2. Technology leverage: What are the key technologies and contact-center initiatives that result in measurable CX success—ultimately delivering crucial data to marketing teams that support their success stories?
3. The perfect story: How to conduct interviews that get real-world data to support your mission.

Artificial Intelligence (AI) is becoming widespread and will reach the mainstream soon. With its increasing capabilities, however, how do we ensure that AI keeps doing what we want it to do? What governance frameworks, standards and methods do we have to control AI such that it stays within the bounds of what it was designed for?

This presentation looks at Governance and Management of AI, including applicable ISO standards, Ethics and Risks.

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AI will enable breakthrough advances in areas like healthcare, agriculture, education and transportation; it’s already happening in many ways. But new technology also inevitably raises complex questions and broad societal concerns. As we look to a future powered by a partnership between computers and humans, it’s important that we address these challenges head on and address:

• How do we ensure that AI is designed and used responsibly?
• How do we establish ethical principles to protect people?
• How should we govern its use?
• And how will AI impact employment and jobs?

To answer these questions, technologists will need to work closely with government, academia, business, civil society and other stakeholders. And focus on ethical principles – fairness, reliability and safety, privacy and security, inclusivity, transparency, and accountability – to guide the cross-disciplinary development and use of artificial intelligence for business and cyber. In this talk we’ll share the principle ethics of AI & ML and have a discussion about how we can all work together to forward AI and ML use responsibly.

Intelligent Customer Engagement Series [Ep.4]: Analytics' Role in Improving DCX

Information is king, and without both real-time and historical data, it's nearly impossible to deliver the experience customers are expecting.

Analytics tools are providing incredible insight to companies about customer sentiment, agent performance, and predictive actions.

In this webinar, learn how successful organizations are using analytics to drive more revenue, reduce costs, and improve the customer experience.

Whether you're just starting your cloud analytics journey, or you're a seasoned veteran, the question remains: Is your cloud analytics strategy delivering the insights you need? This panel of experts will help you discover the right way to harness your cloud data to give your big data team the resources they need to make informed business decisions. From preventing your cloud data lakes from becoming data swamps, to scaling your cloud environment to accommodate all your data sources, learn how to activate your cloud BI strategy & achieve powerful analytics results

About the Presenters

Brajesh Goyal is an industry veteran in the hybrid cloud space, bringing to Cavirin more than 20 years of high tech engineering experience. He holds a Master's degree, in Computer Science and Engineering from University of Minnesota, and a Bachelor of Technology Degree in CS from the Indian Institute of Technology

Isabelle Nuage is Director of Product Marketing at Talend. Her field of expertise include Data Integration, Big Data and Analytics. Isabelle brings 20+ years of experience in the software industry holding various leadership positions in product marketing at SAP & Business Objects.

Vincent Lam is Head of Cloud Product Marketing at Talend. Throughout his career he has held leadership roles in marketing, product management & product development involving innovative technology solutions to complex problems.

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In this session we cover: Why Best Practices For Cloud Analytics Are Boosted With AI That Is Easy To Use For Anyone!

Including;

What's The Situation Today?
What's Changing?
How Does It All Work?
What About Ethics?
Do I Need It?
Today’s Challenges?
Top Case Studies?
How To Ensure Success?

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This presentation will walk you down the path of ‘where did we come from, how did we get here, and what the devil do we do now’, regarding data regulatory and compliance issues. Practical regulation and compliance considerations involve more than hearsay, smoke and mirrors, promotional and
marketing jargon, and a myriad of other informational and technical proliferation swirling around the world today.

Visualization or applying the latest technology and techniques are little if any value without real
data supporting the value of the outcomes of their use. Intuition, domain knowledge, and reasonable approximations can mean the difference between a successful model and a catastrophic failure.

This presentation will dive into creating a clear picture of the matters at hand, without any unnecessary acronyms, technical mud puddles, or narrative that threatens to put attendees to sleep. The outcome? Knowing how to more confidently prepare for and make the correct decisions on what to protect, why, and how in your organization.

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During this presentation, Robert Cruz, Senior Director/Information Governance Practice at Smarsh will discuss the governance challenges of today’s data – namely, the growth of social, mobile, and rich, dynamic content.

You'll discover:
- How to address common cloud governance challenges
- Tips and best practices for evaluating cloud services providers for data availability, performance and extraction
- and more!

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Graph databases have historically struggled to scale to the volumes of data that are now being generated across the enterprise.

In this talk Dr. Daniel Smith with discuss how third-generation graph databases are now able to achieve deep link analysis at petabyte scale.