Enhancing Analytics with Machine Learning: How AI is Changing the Knowledge Game

Presented by

Melanie Turek VP | Connected Work, Frost & Sullivan

About this talk

Frost & Sullivan research shows that Artificial Intelligence and Machine Learning has been adopted by 62.7% of companies across the globe. Primary drivers include improving the quality of products/services, the speed of decision making and operating efficiencies. Over a third of the respondents are concerned about security, the cost of integration and privacy. Companies in IT & Communications and Finance, Banking & Insurance are the top industries implementing AI, initially to facilitate innovation for competitive advantage of AI. Businesses are also using it to create cost efficiencies, retain employees and improve the customer experience. This webinar will look at some of the ways in which organizations are using ML and AI to improve their overall performance, drilling down into specific lines of business and use cases to deliver clear examples. We’ll answer your questions, as well as address key issues, including: - Where is the market when it comes to advanced analytics? - What are the “low hanging fruit” of use cases? Where should I start? - What are the risks/challenges I will face? - Who should be involved in developing strategy? As a Fellow and VP of Research for Connected Work at Frost & Sullivan, Melanie covers a broad range of markets, leveraging long-standing relationships with leading industry participants’ senior executives and customer organizations. Melanie has more than 25 years' experience covering video and web conferencing, social networking, unified communications, voice, IP communications, instant messaging and presence, and the end-to-end customer experience, as well as a wide range of business software and services. Melanie brings deep technical expertise and in-depth understanding of the ways in which technology can positively impact business processes and performance. She studied social anthropology at Harvard, and she views technology transformation through that lens.

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