Transforming the Customer Journey with GenAI Across the Enterprise

The customer journey doesn't live in one department. It stretches across marketing, sales, finance, and support — and along the way, manual processes, disconnected tools, and slow handoffs create gaps that frustrate customers and weaken business performance. From invoices that go unpaid, to limited visibility into cash flow, to rising churn, enterprises are feeling the impact of these disconnects in tangible ways that affect the bottom line. This session cuts through the GenAI hype to focus on practical, safe, and measurable implementation across end-to-end customer process flows. You'll discover methodologies for identifying which problems are worth solving first, how to integrate manual and digital steps into one intelligent workflow, and where human oversight remains essential to prevent costly mistakes. We'll also dig into real-world strategies for managing GenAI's inaccuracies — ensuring invoices are correct, forecasts are reliable, and customer interactions build trust instead of risk. Join Eugina Jordan, CEO and Co-Founder, YOUnifiedAI, as she reveals proven approaches to GenAI implementation that deliver measurable business outcomes across critical enterprise functions. - Identify high-ROI opportunities for GenAI implementation across three critical workflows: invoicing, cash flow management, and customer retention - Implement effective human-in-the-loop protocols that mitigate GenAI hallucinations while maximizing automation benefits - Design cross-functional workflows that eliminate departmental silos and create seamless customer experiences - Develop practical metrics to measure GenAI's impact on revenue acceleration, operational efficiency, and customer satisfaction - Apply a strategic framework for scaling successful GenAI implementations across your organization