Intelligent Agents and a New Class of Perceived Errors

Presented by

Dennis R. Mortensen, CEO and Founder, x.ai

About this talk

As we move to the conversational UI and take advantage of NLP and AI in general, we change the way we interact with technology dramatically. The standard GUI is many times fully eliminated, leading to novel challenges in UX. Tasks are removed from the user’s oversight with invisible or seamless software, and the output is not always as expected. But sometimes that output is correct within the parameters given and simply perceived as an error. Dennis will talk through where x.ai has encountered error perception issues as we seek to develop frictionless software, how we thought about the problem and the communication strategies we’re exploring to resolve it.

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