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HP and the Intelligent Service Desk (SPM Product Updates)

The availability of relevant information is enjoying an ITSM renaissance as a key enabler of knowledge management, self-service, operator/agent efficiency, and overall better service support. HP’s HAVEn, and in particular Autonomy capabilities, provides a foundation for a more intelligent IT service desk.
Recorded Mar 6 2014 92 mins
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Presented by
Chuck Darst, Scott Knox,Steven Anderson, HP
Presentation preview: HP and the Intelligent Service Desk (SPM Product Updates)

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  • Title: HP and the Intelligent Service Desk (SPM Product Updates)
  • Live at: Mar 6 2014 7:30 pm
  • Presented by: Chuck Darst, Scott Knox,Steven Anderson, HP
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