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Service Anywhere March 2015: Big Data Service Desk

HP is thrilled to announce the most recent update to HP Service Anywhere. Our SaaS ITIL Service Desk is now delivering even more big data driven benefits to the service desk, and will forever change your expectations of an IT Service Management solution. This update is one of the best yet, focusing on improving IT customer satisfaction and improved process maturity.

Highlights include:

New! Hear from your customers first hand through our new survey capability that includes big data analytics for reporting and dashboarding
New! Release management for planning and deployment of releases
New! Idea and proposal management to capture innovation ideas and process improvements through crowdsourcing, that can be managed and turned into proposals
Enriched Self Service Portal design now includes out of the box themes, always available search, streamlined catalog filtering and other UX enhancements
Enhancements across several processes including Change Management, Live Support, SLM and Catalog Management
Enhancements to Asset Management around cost centers, fixed asset depreciation, asset normalization, and asset import for better understanding and control of assets
We know you do not want to see slides – so this session will have only a handful. Most of session will be members of our product management team showing the highlights in a live demo environment. A member of our R&D team will also be on the webinar to help answer your questions about this latest update.
Recorded Mar 24 2015 60 mins
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Presented by
Chuck Darst, HP, David Baron, HP
Presentation preview: Service Anywhere March 2015:  Big Data Service Desk

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  • Live at: Mar 24 2015 5:10 pm
  • Presented by: Chuck Darst, HP, David Baron, HP
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